Internet connection via Airport Extreme/router thats not working, why?

I have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
Thanks
u2dougal

I have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
Thanks
u2dougal

Similar Messages

  • "No Internet Connection" via AirPort Extreme bridged to Time Capsule

    Hello,
    We have a fairly large and odd home network consisting of a Comcast cable modem connected to a Netgear router, a Time Capsule wired to that one floor down (serving up WiFi and DHCP), and a new AirPort Extreme wired one floor below that, extending the WiFi network of the Time Capsule and set to bridge mode.
    On one MacBook Pro (and possibly others, haven't had them available to test yet), trying to connect to WiFi while downstairs (i.e. to the AirPort Extreme) yields a strong wireless connection, but "no Internet connection"; checking via network diagnostics or the Network panel reveals that the MacBook Pro has no IP address. This seems odd, as it happens even if the connection is first made on the 2nd floor to the Time Capsule, where a valid IP is retrieved, and then carried downstairs; even though the same IP address should be valid, the laptop's WiFi menubar icon starts cycling again and eventually shows the "!" and reports no Internet connection.  Checking the Network panel reveals no IP address via DHCP.  However, if I let it sit for a minute or two, the IP address comes back (the same one!) and all is well, at least for a while.
    I've tried switching to a manually-assigned static IP as a workaround, and that works perfectly well, but I'd like to get DHCP working properly if I can, for convenience's sake. Is there any reason why I should be having trouble with getting DHCP from the Time Capsule via the AirPort Extreme?

    Actually, yeah, my predecessor explained that he was running DHCP on the Time Capsule instead of the Netgear because he hadn't needed DHCP prior to the adding of a WiFi point (all other nodes were on Ethernet), so it had always been turned off on the Netgear. But your suggestion makes a lot more sense, of course, so I've put the Time Capsule into bridge mode as well and started the DHCP server on the Netgear. Seems to be working with my iPhone, though that was always working okay. I won't have access to the laptop to test it until later this afternoon, but I have high hopes. 
    Thank you!

  • Another slow internet connection via Airport Extreme wireless thread

    Has anyone actually solved this mystery? The last substantial thread I came across regarding this subject ended with a solution using a dell wireless driver. That ended somewhere in December. Any solutions, tips?

    I seem to have found a fix, thanks to Michael G. Noll (http://www.michael-noll.com/blog/2006/07/24/intel-imac-wireless-connection-slowd own-with-wpatkip/).
    I switched to WAP Personal from WEP and my iMac is now able to connect via wifi from a router in another room, and at normal speeds! Thanks Mike! I hope it lasts. I also changed my routers channel and made it static instead of automatic, but I don't think this had anything to do with the fix (though it may have solved my MacBooks problem of dropping the connection for a second every minute or 2).
    I still have the problem of having to manually select my network after start-up and wake-up, however. It does not turn on automatically.
    (Brand new Intel Duo iMac and 1-yr old Intel Duo MacBook)

  • My westel modem (that I rent from my phone provider) quit working with the internet.  My airport extreme seems to be working from the dsl (phone) connection through the westel, then through the ethernet cabled to the airport extreme.  Do I need the modem?

    My westel modem (that I rent from my phone provider) quit working with the internet.  My airport extreme seems to be working from the dsl (phone) connection through the westel, then through the ethernet cabled to the airport extreme.  Do I need the modem?  Is the ethernet route less efficent that going throught the internet connection?  If I don't need the westel modem; how do I make the dsl conection to the pone port in the wall?  Thanks for help on this!

    Ok, so are you saying that your Internet is or isn't working?  Does it work if you plug your computer directly into your computer and bypass the router (make sure you power cycle the modem when you do this)?  If it is working this way, then a new modem isn't going to solve a problem with your Internet not working.  If it is going slow (try running a speedtest) then you need to call your phone company to have them take a look at why your Internet is slow.  If it runs fine this way and then slows back down when you go back through your router there is something else going on.  Try unplugging both the modem and the router, let the modem fully sign back in and connect to the Internet, after it gets signed in, plug your router in, and then after it boots up fully, try running the speedtest again...See if that helps any?  Sometimes it's just an IP conflict that happens when the dynamic IP that is assigned by your Internet Service Provider changes and the change doesn't flow smoothly.

  • Slow internet connection via AirPort on MacBook running 10.5.7

    The internet connection via AirPort on my MacBook is frustratingly slow, and I have no idea why.
    I have an AirPort Extreme connected to a Virgin Media cable modem, a new iMac and a two year-old MacBook, both running 10.5.7. No problems at all with the wireless connection on the iMac - I get the full near-10Mbps download speed I'm paying for, despite the fact it's at the other end of the house. Not so on the MacBook, where I get barely 2Mb, even if I'm sat next to the router.
    I've had other AirPort problems since the 10.5.6 update - notably one common to a lot of people on here, it seems, of the AirPort dropping the wireless connection every 2 mins. This was only 'fixed' by the fairly drastic workaround of essentially abandoning my user account and connecting via a different one.
    For the slow internet problem, I've tried resetting the PRAM, turning off my cordless landline phone, changing the wireless channel - to no avail. I can't test the wired connection as my MacBook doesn't recognise my Ethernet port, it would seem, and hasn't for a long time.
    Can anyone help? Thanks in advance.

    For the slow internet problem, I've tried resetting the PRAM, turning off my cordless landline phone, changing the wireless channel - to no avail. I can't test the wired connection as my MacBook doesn't recognise my Ethernet port, it would seem, and hasn't for a long time.
    I assume that you meant NVRAM as PRAM is not used with Intel-based Macs. Regardless, network settings are not stored here and resetting it won't really help. The fact that your MacBook is not recognizing the built-in Ethernet port is telling me that may have an issue with the system board ... that may be showing up as poor performance with the AirPort as well. I suggest that you take your MacBook in to your local Apple Store to have them take a look.

  • Slow internet connection via AirPort on MacBook under 10.5.7

    The internet connection via AirPort on my MacBook is frustratingly slow, and I have no idea why.
    I have an AirPort Extreme connected to a Virgin Media cable modem, a new iMac and a two year-old MacBook, both running 10.5.7. No problems at all with the wireless connection on the iMac - I get the full near-10Mbps download speed I'm paying for, despite the fact it's at the other end of the house. Not so on the MacBook, where I get barely 2Mb, even if I'm sat next to the router.
    I've had other AirPort problems since the 10.5.6 update - notably one common to a lot of people on here, it seems, of the AirPort dropping the wireless connection every 2 mins. This was only 'fixed' by the fairly drastic workaround of essentially abandoning my user account and connecting via a different one.
    For the slow internet problem, I've tried resetting the PRAM, turning off my cordless landline phone, changing the wireless channel - to no avail. I can't test the wired connection as my MacBook doesn't recognise my Ethernet port, it would seem, and hasn't for a long time.
    Can anyone help? Thanks in advance.

    help...same here (mostly)
    eight core macpro on the same wireless network (10 feet from extreme base station) as my macbook pro (2008 top of the line)
    everything updated. the macpro is just fine with the internet, the macbook pro is horribly slow.
    tried downgrading firmware on the airport...no difference.
    help!!
    Message was edited by: leino88
    Message was edited by: leino88

  • Printing problems with HP 1012 connected via Airport Extreme - resolved?

    I originally posted on this issue in a long-running discussion on HP printer issues.
    http://discussions.apple.com/message.jspa?messageID=10109788#10109788
    Problem: Upgraded iMac 10.4.11 to 10.6 Following upgrade everything seemed fine except that the HP 1012 connected via Airport Extreme was not responsive. The system knew the printer was there, had installed the proper driver for it.
    Intermediate troubleshooting: I tried to use Airport Utility to check the AE. It timed-out when trying to retrieve the AE setup specifications. I tried to update the firmware (7.4.1 to 7.4.2); system timed-out after a very long several minute "search for new version of the firmware."
    Apparent solution: (any of the following may have made the difference - sorry not to have been more systematic)
    a. I turned off AP on the iMac.
    b. I unplugged the AE base station for one minute+, then re-powered it.
    c. I opened my MBP with 10.5.7. Started up Airport Utility.
    d. I renamed the base station. Left all other settings alone.
    e. I installed the 7.4.2 firmware upgrade.
    f. I ran Preference Repairs on the iMac (though I had done this right after installation of 10.6)
    g. I turned on AP on the iMac.
    Result: Almost immediate connection to AP, printer quickly began printing several of the test documents that must have been waiting in queue.
    Too early to tell if I will have any further problems if if it permanently fixed.
    Thanks to the several messages in both Printer and Network categories that suggested one or more of the above steps.
    Stan

    I hooked up my wife's Deskjet 5150 to my mac via USB. Since the 5150 does not have a driver from HP to work in SL. I decided to us the generic Gutenprint v5.2.3. For the heck-of-it, I picked, HP Deskjet 5550-Gutenprint v5.2.3. It prints. and the utility works, BTW, I am low on black ink.
    I also tried the other printer drivers labeled "any printer name"-Gutenprint v5.2.3. and they all worked with the 5150.
    So now that I know that the 5150's will work via USB with SL, I will now upgrade the other two laptops in my house to SL.
    How to:
    Turn printer on.
    open System pref/ printer-fax/ add printer
    Select hp desktop 5100
    (name: -- Change name if you want - I kept " hp deskjet 5100"
    Location: Your computer
    Print Using: open dropdown box, select printer software. Type in: " Gutenprint" or "deskjet". I picked the HP Deskjet 5550-gutenprint v5.2.3. but I do not think it matters as long as it is a -gutenprint v5.2.3 driver.
    Select OK

  • I have a Sony Bravia KDL46W905 TV but I can't get it to connect the Airport Extreme router

    My Sony Bravia KDL46W905 TV won't connect to my Airport Extreme router and the internet. It recognises and picks up my home wireless network though and I'm inputting the correct password but still won't connect. The router is set to WPA2 Personal.
    Anyone any ideas?

    While most devices should connect using WPA2 Personal, please temporarily test using no security to see if the Sony TV will connect that way.
    If it will, then try the more compatible setting of WPA/WPA2 Personal on the AirPort Extreme and test that way.
    However, if the TV will not connect using no wireless security.....then it is a no brainer to conclude that the TV will never connect with security enabled....so more troublehooting is going to be required.
    In that case, make sure that the name of your wireless network......
    Does not exceed 20 characters, fewer would be better
    Does not contain any special characters like an apostrophe, asterisk, dollar sign, etc
    Does not have any blank spaces
    For example, if the current name of your wireless network is something like.....
    rpepler's wireless network
    Change that to read something like.....
    rpeplerwireless
    Same rules for the wireless network password

  • Intermittent internet connection via airport express

    I've got a MacBook Core Duo and a MacBook Pro Core 2 Duo...both with airport express. My internet connection is via a DLink DI-624 to Motorola cable modem. The DI-624 is setup with WPA security...which has been working fine for my windows laptop and PDA.
    I've been getting random problems with web surfing even though the airport express icon shows full bars. During those problem times, safari reports no internet connection.
    I've noticed that I can sometimes bring internet connection back by turning off the airport (via the icon at the top) and then turning it back on. Don't like this, as wireless connection should just work...and this doesn't always fix it.
    Suggestions?
    Thank you.
    MacBook Core Duo and MacBook Core 2 Duo   Mac OS X (10.4.8)  

    raxx wrote:
    I am currently using the 802.11n Airport Express (firmware 7.4.2) as a wireless router to serve 2 802.11g Windows PCs. However, our internet connection seems to have slowed significantly recently.
    When I connect directly via a LAN cable, my download speed is 25+ mbps. However, the download speed slows to only 6-7 mbps when connected wirelessly via the Airport Express. The speed remains this slow even when only one computer is connected wirelessly.
    In general an Ethernet connection will be faster than a Wi-Fi connection.
    In AirPort Utility for Mac (which ought to be similar for the same program for Windows) you can enter "manual setup" mode, then select the "Advanced" panel, click the "Logs and Statistics" button, then click the "Wireless Clients" tab. If you can do that, what values do you see in the lower part of the window for "SIgnal" and "Noise"?

  • Sharing my internet connection via Airport

    I have an Intel MacPro with an Airport card. It is connnected to the internet via one of its ethernet ports. I am trying to share that internet connection via the Airport card with my Windows XP machine. I was able set up the wireless connection using 128-bit encryption, and successully access websites from my Windows XP laptop. However, it seems that neither AIM nor Yahoo Messenger nor MSN IM on my Windows machine can connect via the MacPro internet sharing. I can only use a web browser on the Windows machine successfully. Is there some additional configuration I need to do get the internet connection sharing to handle other kinds of connectsions, rather than just web pages?
    Paul
    Mac Pro 266 GHz Quad Xeon   Mac OS X (10.4.8)  

    I'll admit that I'm merely guessing here. Are you running the firewall on your Mac? It is possible the firewall is blocking the ports that the messaging software is using. If your firewall is on turn it off and try using the Yahoo and/or MSN messaging software. If it now works see if you can determine what ports are being used and edit your firewall to keep those ports open.

  • HP Printer not connected via Airport Extreme 802.11ac

    I recently upgraded from an Airport Extreme 802.11n to an ac and my HP D110 Photosmart printer is no longer connected wirelessly. Is this an HP issue and can it be resolved? Both MacBook Pro and iMac run Yosemite 10.1.1 and have great Internet connectivity. The printer worked fine until the Airport upgrade.

    You changed devices that provide your wireless network.....but the HP printer still thinks that you are using your old router since it has not been given instructions on how to connect to your "new" network.
    I don't have an HP printer here to check, but in general the process would be to reset the printer back to its original default settings, just as it came out of the box when it was new.....so you can then set it up to connect to the "new" network.
    Your HP Setup Guide will likely tell you how to do this. If not, you can contact HP Support for your printer using the link just below:
    HP Photosmart e-All-in-One Printer - D110a | HP® Support
    With good luck, another user who might have the same printer may see this post and be able to offer more specific information.

  • Facetime "Fails" to connect via Airport Extreme using Comcast?

    Greetings,
    First time poster... tried researchings specifics on my situation and couldn't find anything so posting here to see if a solution has been found. 
    I used to have Verizon DSL for ISP with Airport Extreme as my wireless router.  Everything worked  including Facetime (only issue was the need for speed).  Switched to Comcast as ISP which uses cable and had the Tech reconnect it to the Airport Extreme to behave as the wireless router.  Internet is on and good... got a green light on the Airport Extreme.  However, when attempting to connect via any device using Facetime (it will ring but as soon as it is answered I get "Fail" message and it ends) be it my laptop, desktop or either of our iphones I have IOS7 and IOS6 respectively same error.  Did not make any modifications to Airport settings or any of my devices. 
    When checking the common response to this issue was a potential "Blocked Port" situation... but by digging a little deeper it appears that Comcast does not block ports that are relevant to Facetime (please confirm).  I didn't see anything else that would suggest a solution at this point. 
    Help would be greatly appreciated as we enjoy using facetime to have our 6 month old daughter connect to our grandparents.
    Thanks,
    Andrew

    The USB port on an AirPort Base Station other than the 802.11n model is only for use with an USB printer; hard and flash drives will not be recognized. The compatible base stations include version 5.0 of the AirPort software on a CD.
    (27846)

  • Usb hard drive connected to AirPort Extreme 5th gen not detectable

    hello
    I connected a exFAT formatted HD via USB to my AirPort Extreme 5th gen.
    I'd like to have access to it via my iMac as well as my gf's win laptop.
    I only can se the drive in Airport utility but am not able to use it (copy files, read files I put on directly connected to my iMac).
    so what could I do?
    thank you in advance!
    cheers Chris

    Thank you!
    That was a great hint. I can now access the external HD via my iMac.
    on the other hand I'm no longer able to go online with my gf's win laptop.
    there's no way to get an internet connection working.
    I can see the wlan of the airport extreme but I am not able to log in...
    I have no glue!
    any help is highly appreciated.

  • Lost my adsl connection via Airport Extreme?

    Hi
    Been running my adsl connection via winXP SP1 laptop thru AE (also iBook /Imac FP} with no problems - now whilst i was trying to access files on the win machine (using iFelix guide) i seem to have messed up!!!
    I have the 'Wireless Network Connection' icon in the system tray showing my network and 'excellent' signal - as previous.
    When i try to get on the net the 'dial-up' box keeps coming up trying to dial my previous dial-up account - i believe i hace altered something here!!!
    When i click on 'status' in the sys tray icon - 'general' shows - connected but 'support' does not show address type / IP address etc all show "unavailable" - 'Repair' is greyed out.
    When I 'View available networks" i get the 'connect to wireless network' box my network is shown as available and requests my wep ket to connect!!!
    'Advanced' shows my network in both the available and preferred boxes - opening preferences shows wep enabled and my network key already entered!!!
    I've now deleted the old dial-up settings so there is nothing showing in the dial window.
    Any ideas please - i need to get this win machine operational before my partner returns - and then persuade him to get a mac!!!
    thanks
    ianjh
    norfolk
    uk

    It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
    Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
    Then, let's set it up to work with your cable modem...
    AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
    Modem/Router Power ReCycling (optional)
    - Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    - Power-on the Cable modem; Wait at least 30 minutes.
    - Power-on the AX; Wait at least 5 minutes.
    - Power-on the computer(s)
    Setup the AX
    With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
    AirPort tab
    - Base Station Name: <whatever you wish or use the default>
    - AirPort Network Name: <whatever you wish or use the default>
    - Create a closed network (unchecked)
    - Wireless Security: Not enabled
    - Channel: Automatic
    - Mode: 802.11b/g Compatible
    Internet tab
    - Connect Using: Ethernet
    - Configure: Using DHCP
    - WAN Ethernet Port: Automatic
    Network tab
    - Distribute IP addresses (checked)
    - Share a single IP address (using DHCP & NAT) (enabled)
    Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

  • Slow wireless internet connection using airport extreme

    My wireless internet connection works but is very slow (<80kbs). The problem seems to be with the airport extreme (brand new, purchased in May 07) because my connection is very fast (>6mbs) when i connect by wire to the airport extreme base station. Signal strength is strong, so i can't figure out the problem. Any ideas?
    imac Mac OS X (10.4)

    BK37, I hope you've solved your problem by now. But if not, and for the benefit of others reading this post, let me share what I (finally) discovered when I had virtually the same problem, i.e. 8mbps wired speed, <50kbps wireless speed.
    I tried literally <span style="font-style:italic;">every suggestion I could find in the Airport discussions. First, I can assure you that changing the channel can give you incremental speed improvements in some instances, but for radical drops like yours, it's not the answer. Nor is turning off ipv6, or changing to WEP, or turning off Remote Access, or moving the AEBS, or or or or or....
    With such a radical drop in speed, it's most likely you have a hardware-related blockage somewhere. In my case it was my wiring configuration. My setup was France Telecom Livebox (ADSL modem / ethernet & 802.11g router) --> Ethernet cable --> Linksys RTP 3100 IP phone adapter / router --> Ethernet cable --> AEBS --> 3 Airport Express set up to extend network and run AirTunes. After eliminating every other possible problem, I narrowed it down to the Linksys router, which for reasons I have yet to figure out was trapping the speed to the AEBS. I ethernet cabled both the Linksys router and the AEBS directly to the Livebox and presto! Back to blazing speed.
    Hopefully this info will be helpful to you or some poor soul in the same situation, as I would have loved to have had it myself before I pulled every hair out of my head!
    iMac 21" Intel   Mac OS X (10.4.9)  

Maybe you are looking for

  • WL6.1 returns funny characters in XML

              Hi,           I have an application I've ported from Tomcat to WebLogic 6.1sp3 and everything           works great except for one thing.           I have a servlet that posts an XML packet to another servlet that returns an XML           r

  • Latest Quicktime download issue

    I just downloaded the latest Quicktime and iTunes upgrades, and now when I go to websites, e.g., Weather.com, I'm getting a Quicktime icon with a question mark through it -- where flash animations used to play. I've tried downloading a new Quicktime

  • Why won't my images open in photoshop?

    I just upgraded from Lr3 to Lr5 and from PsCS5 to PsCS6. Yesterday (directly after upgrading Ps,) I was able to open images from Lightroom into CS6 by selecting and using cmd E shortcut. Later on last night, and today, I can't get anything to open in

  • The JMX Monitoring APIs for OSB

    hi I know Using the JMX Monitoring APIs can monitor Oracle Service Bus at run time to know how many messages in a particular service have processed successfully and how many have failed. but those are Statistical Information . i want to monitor the d

  • Comment empecher un site internet non sollicité de s'afficher sur mon pc

    comment empêcher un site non sollicité de s'afficher sur mon pc