Internet Disconnection Problem

Hi Everyone, I have a windows Vista PC, which uses a Netgear WN111 USB Adaptor to connect to my wireless network. The issue i seem to have is when i dock my iphone to sync/charge my internet works fine. But as soom as I eject it through itunes and pull it out of the dock/disconnect cable the internet disconnects!!
I have no idea what is causing this but i end up having to restart my PC everytime i disconnect my iphone!
Any suggestions....

Desktop or laptop?
If a Desktop, is your USB wireless adaptor connected to a higher powered USB port which are located in the back of the computer and the same for your iPhone when connected? The USB ports on the front are usually lower powered USB ports to be used for a device such as a keyboard and mouse.

Similar Messages

Wireless internet disconnect problem in a network

We just set up a Roku Soundbridge so we can access both my music library & my husband's PC-based music library. We're connected through a wireless router that we don't have problems with. The challenge is that we both have our music on laptops, and I can't connect to my music if my laptop is closed.
I've already set it to never sleep, but my Airport disconnects when I flip down the screen (his PC stays connected...). I've looked at all of the Airport settings, all of my energy saver settings, sharing settings, anything I could brainstorm to be relevant via Mac Help & as much as I could stand to look through here. I've even tried to access my router's Admin settings, but I'm pretty sure it's my computer and not the router that's being the hassle.
What can I do to keep that access to my iTunes available?

Well...your computer has to be on and connected to your home network to share files.
When you close it....your computer assumes that you want to shut things down for a while...so it disconnects from the network and probably powers off the airport card.
Your husband's PC must have a configuration for closing the top and the computer is still active. (NOT ASLEEP)
There might be a setting or patch for keeping your Mac "Awake" when you close the lid, but I think you will have to leave the top open.
TOO FIND OUT
Make sure you post this question in another forum, say the G4 notebook forum. This is the forum for DESKTOPS not laptops.

Frequent internet disconnects for over a year

I have been suffering frequent disconnects from the internet for over a year. Each disconnect lasts for up to two minutes, rarely longer. Sometimes the disconnects have been as frequent as thirty or more times per hour. Sometimes I have no problems for many days.
I'm using HH5 and have Infinity 2 with a typical speed of circa 60mbps. Speed isn't an issue but the frequent disconnects are a pain. BT Broadband support have been unable to see the disconnects happening. As far as they are concerned, the line is fine.
If the disconnect happens when I'm using Google Chrome, I get a status message "Resolving Host" in the bottom left and, after a short delay, a screen appears saying "This webpage is not available. DNS Probe Finished. No Internet." Other devices, including BTTV, either give a message to the effect that there is no internet connection or just "hang". As far as I can tell, all devices, whether wired or wireless, 2.4GHz or 5GHz,, disconnect simultaneously.
I have tried disconnecting every device from the hub except the BTTV and the disconnects still happen.
BT have checked the line countless times, sent an engineer to my house, replaced my home hub three times, I have replaced all cables, replaced the phone/broadband socket, done countless resets etc all to no avail. The HH5 lights don't change colour when the internet connection drops.
After checking the BTCare Community Forums and discovering the event log in the HH5 I discovered that, when the disconnects occur, an "IN: BLOCK [16]..." message appears in the event log for the Firewall of the hub. At the end of this message I have copied a 12 hour firewall event log from today. Every "IN: BLOCK [16]..." event seems to coincide with an internet disconnect so that amounts to circa 40 disconnects in the past 12 hours.
What are these "IN: BLOCK [16]..." messages and why does my internet connection drop every time one of these messages appears? I checked the IP addresses for some of these "IN: BLOCK [16]..." messages. The first IP address in each message I checked was in China. The second IP address for each event I checked is BT in Boston, UK. My suspicion is that the BT server is logging me out every time one of these "IN: BLOCK [16]" events occurs. Logging back into the server then takes up to two minutes and, in the meantime, I have no internet connection.
BT Broadband support in India say that there is nothing they can do to address these internet dropout issues. They can only deal with line or hub faults. Their only suggestion was to disable the firewall on my HH5 but, given all these potential attacks from Chinese IP addresses, I refused to do this.
BTW, the HH5 IP address ending in 65 is my BTTV box.
I'd be grateful for any help and advice to resolve this issue. Here is the Firewall event log;
20:44:07, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:46973->[86.182.86.9]:22 on ppp3)
20:35:11, 18 May. IN: BLOCK [16] Remote administration (TCP [119.82.226.82]:50172->[86.182.86.9]:443 on ppp3)
20:05:44, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.36.123]:12152->[86.182.86.9]:443 on ppp3)
19:27:54, 18 May. IN: BLOCK [16] Remote administration (TCP [115.239.248.2]:6000->[86.182.86.9]:8080 on ppp3)
19:07:56, 18 May. IN: BLOCK [16] Remote administration (TCP [121.88.5.177]:8888->[86.182.86.9]:22 on ppp3)
19:01:12, 18 May. IN: BLOCK [16] Remote administration (TCP [80.82.78.186]:39434->[86.182.86.9]:80 on ppp3)
18:51:30, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:45824->[86.182.86.9]:22 on ppp3)
18:41:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
18:40:30, 18 May. IN: BLOCK [16] Remote administration (TCP [117.21.225.3]:10708->[86.182.86.9]:22 on ppp3)
18:27:50, 18 May. BLOCKED 1 more packets (because of Remote administration)
18:27:50, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.49.253]:35420->[86.182.86.9]:80 on ppp3)
18:22:25, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
18:22:22, 18 May. BLOCKED 2 more packets (because of ICMP replay)
18:22:22, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
18:09:52, 18 May. IN: BLOCK [16] Remote administration (TCP [39.115.40.60]:44439->[86.182.86.9]:80 on ppp3)
17:31:58, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.65]:60000->[86.182.86.9]:161 on ppp3)
17:30:18, 18 May. IN: BLOCK [16] Remote administration (TCP [198.20.69.74]:20012->[86.182.86.9]:443 on ppp3)
17:25:05, 18 May. IN: BLOCK [16] Remote administration (TCP [185.35.62.13]:60643->[86.182.86.9]:80 on ppp3)
17:22:10, 18 May. IN: BLOCK [16] Remote administration (TCP [61.160.224.129]:56517->[86.182.86.9]:8080 on ppp3)
17:00:08, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:50338->[86.182.86.9]:22 on ppp3)
16:49:05, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
16:49:03, 18 May. BLOCKED 3 more packets (because of ICMP replay)
16:49:02, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
16:37:49, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:43469->[86.182.86.9]:22 on ppp3)
15:54:37, 18 May. IN: BLOCK [16] Remote administration (TCP [71.6.216.62]:443->[86.182.86.9]:443 on ppp3)
15:43:28, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:38235->[86.182.86.9]:22 on ppp3)
15:31:23, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.4]:9090->[86.182.86.9]:22 on ppp3)
14:39:50, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:49483->[86.182.86.9]:22 on ppp3)
14:37:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
14:37:36, 18 May. BLOCKED 2 more packets (because of ICMP replay)
14:37:36, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
14:03:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
14:00:11, 18 May. IN: BLOCK [16] Remote administration (TCP [82.102.180.11]:10469->[86.182.86.9]:22 on ppp3)
13:57:17, 18 May. IN: BLOCK [16] Remote administration (TCP [82.221.47.5]:48212->[86.182.86.9]:22 on ppp3)
13:49:16, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.135]:59887->[86.182.86.9]:22 on ppp3)
13:43:33, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 198.20.99.130->86.182.86.9 on ppp3)
13:08:25, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
13:08:25, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
13:02:30, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:58370->[86.182.86.9]:22 on ppp3)
12:55:09, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 178.124.19.8->86.182.86.9 on ppp3)
12:07:45, 18 May. IN: BLOCK [16] Remote administration (TCP [104.233.142.242]:6000->[86.182.86.9]:8080 on ppp3)
11:58:49, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:54076->[86.182.86.9]:22 on ppp3)
11:26:03, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->31.55.184.239 on ppp3)
11:23:14, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:37275->[86.182.86.9]:22 on ppp3)
11:07:40, 18 May. BLOCKED 3 more packets (because of ICMP replay)
11:07:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
10:39:08, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
10:39:08, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
10:17:56, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:54983->[86.182.86.9]:22 on ppp3)
09:29:53, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.64]:60000->[86.182.86.9]:443 on ppp3)
09:25:48, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
09:25:21, 18 May. IN: BLOCK [16] Remote administration (TCP [196.12.153.45]:42739->[86.182.86.9]:22 on ppp3)
09:25:15, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.130]:36950->[86.182.86.9]:22 on ppp3)
08:58:58, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.56.178]:28384->[86.182.86.9]:22 on ppp3)
08:37:28, 18 May. IN: BLOCK [16] Remote administration (TCP [118.244.130.34]:6000->[86.182.86.9]:22 on ppp3)
08:17:59, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.31.208]:6000->[86.182.86.9]:22 on ppp3)
08:12:22, 18 May. IN: BLOCK [16] Remote administration (TCP [141.212.122.151]:45461->[86.182.86.9]:22 on ppp3)
08:02:56, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:35046->[86.182.86.9]:8080 on ppp3)

Ectophile - thank you for your reply. I tried the quiet line test and the line sounds good. There's no crackle or static. Just a very faint hiss if I turn the volume on my handset up full.
I've had three replacement hubs in the last year or so and they have made no difference to the frequency of the internet drop-outs.
The only fault that has been detected in all of this time was back in January when BTTV 2nd line support in the UK establish a link with my PC and monitored the connection. (They had a lot of difficulty establishing this connection and they were convinced I had no internet connection even though I did at that point). As a result of this monitoring and other testing, they diagnosed a very brief, intermittent drop out in the fibre-optic link between the surface box and the exchange. The 2nd line support engineer commented that this was a very strange fault because the fibre-optic connection normally either works or it doesn't.
He called out a BT engineer to investigate the fibre fault. This engineer told me that he had "reset" the fibre-optic link at the surface box. Having done this, he couldn't find a fault so visited my house, undertook line checks, replaced my HH4 with a HH5, checked out all wiring, tested the socket etc monitored for 20 minutes, couldn't find any further fault and left. The problems have continued however and BT India support just keep running their standard line tests and finding no fault.
I tried running a repeating ping test today using a tool called “WinPing”. I was using my BT email server for the ping test. The ping was set to 1 second intervals with the time-out set to a high level of 3000ms. I wasn’t using the internet at the time so I have no idea whether there is any correlation between the "timed-out" and/or slow response pings and the internet drop-outs that I have been suffering.
The eight and a half hour test gave an average ping time of 45ms but there was a lot of variability;
101 pings "timed-out" without a response (>3000ms).
6 pings were between 2000ms and 2999
23 pings were between >1500ms and 1999ms
87 pings were between 1000ms and 1499ms
139 pings were between 500ms and 999ms
66 pings were between 250ms and 499ms
428 pings were between 50ms and 249ms
680 pings were between 40ms and 49ms
12,296 pings were between 32ms and 39ms
There were no periods of more than a few seconds where WinPing couldn’t ping the server so this test doesn’t explain why I get the frequent drop-outs of up to 2 minutes unless perhaps the problem is caused by short drop-outs causing my connection to reset? The message I get on my Laptop / Google Chrome when the internet connection drops-out is a “Resolving Host” message at the bottom left and, after a short delay, a screen appears saying "This webpage is not available. DNS Probe Finished. No Internet." Other devices come back with various message to the effect that there is no internet connection, even though the HH5 light remains blue.
Do the ping test results indicate any particular issue or are these results normal?

Move computer Internet disconnects and won't reconnect.

My internet works fine if I keep my computer in one place, but the second I move it even an inch to the left or right the internet disconnects and airport shows i'm not connected to any wireless networks and won't let me turn airport back on. The only way for me to get back on the internet is to restart my computer. Also if my computer is in one place and i want to move to another room i have to turn the airport off, move to the other room, then turn airport on to reconnect to the network. If i just pick up the computer and walk to the other room the internet stops working and i have to restart my computer. Any way I can fix this or is this a hardware issue?

Having exactly the same problem on my 15inch 2011 Macbook after also going from 10.6.8 to Mavericks. Wifi is totally unresponsive and I can only get the internet working through an ethernet cable. Been looking for a fix for about a week now. Nothing i've seen suggested in the forums seems to work.
Really need to get this working again, as I rely on Wifi to use my mb at work.

Airport Utility on iphone ipad ios8 often shows internet disconnected while macbook connects just fine

Hi, I need help with this problem that just arose after updating my devices (iphone 5 and ipad air) to ios8.
Every now and then the internet disconnects, and in Airport Utility the Internet is shown disconnected (orange bar), while it is perfectly fine both on the motorola modem and AirPort TC.
My MacBoook and Android devices can connect smoothly to the internet and the only devices affected by this problem are my iPhone and iPad. All the iOS and firmware are most recent ones.
Thanks in advance,
Steven Antonius

Ok, thanks for clarifying that for me. Currently, I am unaware of any issues with OS X 10.8.x and the earlier 802.11b/g AirPorts or with them conflicting with earlier OS X Macs.
If you temporarily power-off the iMac can the MacBook connect now? If so, try setting the Radio Mode on the Express to: "802.11g only." By default, it is set at: "802.11b/g compatible." Verify that the MacBook can still connect. Once verified, power-down the MacBook. Now power-up the iMac. Verify that it can connect. Leave it powered on. Finally power-up the MacBook. Can it connect now?

WRT54G disconnect problem

I have been a loyal Linksys (CISCO) user since buying my 1st Wireless Access Point router/4-port Switch (BEFW1154 v2) in 08/2002. I upgraded to a Linksys Wireless-G Broadband Router (WRT54G v8.00.2) in 11/2007. My home wireless network supports; IBM Thinkpad (Windows XP) and Lenovo Ideapad (Windows VISTA Home Premium). About a month ago I started having disconnect issues with the WRT54G. Both laptops experienced the disconnects. Initially, I unplugged the WRT54G power for about 1 minute then plugged it back in. This did not resolve the disconnect problem. I then tried to unplug the cable modem and WRT54G power. Wait about 1 minute then plug in the cable modem allowing it to reset and sync up. Then I plugged in the WRT54G. This temporarily resolved the problem for a few minutes but the disconnect problem returned eventually. I reset the WRT54G to the factory default configuration and reconfigured it for my home network. The disconnect problem was not resolved by taking this action. I contacted Cablevision who provides my broadband Internet access. They could not identify a root cause for the disconnect problem. To determine if the root cause was something other than the WRT54G, I reinstalled the BEFW1154. I have not had a disconnect problem since taking this action leading me to believe that the WRT54G is bad. I would appreciate any suggestions that might resolve the disconnect problem except for a suggestion to purchase a new router. THANKS
Solved!
Go to Solution.

I too have had the disconnect problem. I am thinking now that my problem started when I moved the Router next to the printer. I think when the printer is on my router disconnects. I have the printer off this morning and have no problems. Last night the printer was on and both my wife's and my Pc's would lose connection to the router until I unplugged it and plugged it back in.
Is it possible for a printer to throw off the connection? I know my cell phone causes a lot of noise in the speakers if I have it next to the PC.

WAG120N - Frequent Internet Disconnection Issue

I have bought a Linksys WAG120N few days back & after i got it , i also updated it to the newest firmware from the Linksys site.The Firmware version for my product is , 1.00.12 Annex A.
But i am getting a frequent internet disconnection after installing the Router/Modem.I am not a newbie in this.I have done my CCNP with full marks & currently working in IBM India & i have enough knowledge on how to configure Routers.
I have done the Flashing in the correct process & after Flashing , i did a 30-30-30 Reset as explained in this forum somewhere but the issue is still existing.
I am listing below what i have done so far. :-
1) After getting the Router , i have updated to the newest firmware & Hard-Resetted the Router as explained in this forum.
2) Then i configured the modem with the values from my ISP.I have done it both manually & also tried the Linksys Setup wizard that came on the CD with the Product and the SETUP WIZARD HAS MY ISP ON THE LIST as well.
3) I got the net connected after configuring but only for some time.After that , i am constantly getting disconnected from the Internet no matter what if i use the Wired or the Wireless devices to access the Internet.I tried setting the Router with both wireless Security enabled & disabled.No luck in either cases.Almost all of the time i get a disconnection when the DSL Link is Steady on the WAG120N.So, this should not be a Line problem.Also i can access the Net with my ISP provided Modem.No problems at all.
4) I tried uninstalling the Anti-Virus & the Internet Security program i use which is Symantec Norton Internet Security 2010.No luck.
5) I have Formatted & did a Clean Install of Windows 7 X64 & Windows XP SP3 & tried running the Router on a freshly installed operating system with no other software installed.I tried different Machines , Different Operating Systems , Different Lan Ports.No luck.
6) I deactivated Windows default Firewall & every Power Saving functions of my OS.No luck.
7) Linksys suggested me to visit the Service Center & get a replacement.I did visit the Linksys Authorized Service Center & got a new WAG120N & brought that to my home.I had to pay around 20 USD Taxi Fare as the Service Center is at the remotest part of my city.I wish if Linksys had a Pick-Up & Drop facility which nearly every big companies offer in my place.
8) The new WAG120N did not change anything.The disconnection issue is still existing.
9) There is absolutely NO problem in my ADSL line.I am using a 512kbps ADSL connection & when i use the CHEAPEST Wi-Fi ADSL Modem which has been given by my ISP , i can access Internet just fine , no problems at all either in Wired or the Wireless.So, in this case The Linksys ADSL Router is at fault.
10) I can see the ADSL line Stats with my 20 USD worth of Huawei ( ISP provided ) Modem but the 150 USD worth of Cisco/Linksys WAG120N does not support showing the ADSL Line stats ( or at least the Firmware doesn't support it ) which is unbelievable for a company of caliber like Cisco.
The two most important things every Modem at least should display are :-
1 ) SNR Margin
2 ) Attenuation
These two are absolutely a Must-Have features if you want to see how good your ADSL connection is & i am surprised to see that my cheapest ISP modem does have these but a Cisco product does not. !!!!!!!!
I have called the Linksys support again & they told me that they are Escalating my case to their 2nd Level.
I got a response from their Level 2 Support Person & he asked me to provide information about my case & i had sent him a reply 2 days ago but no reply from him.
And I am NOT the only person with this problem.I do not know Linksys knows this or not but there are several Linksys users who are using this model & are facing the exact same issues as me.
Here are some of them & they have been posted on this community itself :-
1) http://homecommunity.cisco.com/t5/Cable-and-DSL/Wag120n-problem/td-p/300397
2) http://homecommunity.cisco.com/t5/Cable-and-DSL/WAG120N-keeps-disconnected-from-internet/m-p/330870/...
Tell me Sir , what should i do ? Should i sell it & get another brand or Linksys is going to help me to resolve the problem ? I am extremely sorry to say that i feel regretted that i invested my hard earned money into this which just does not want to work at all.I am too much frustrated & not going to buy any Cisco product if my problem does not get solved because i can not bother the disconnection problem as i need to stay connected all the time for my job & also for my personal reasons.It is a shame that i had to pack my Linksys up on the shelves & have to use the cheapest quality Chinese ( No offense ) Modem because at least the connection does not drop here & I can use it for what it is meant to be.
I will be expecting a quick reply from you people & would also hope that you will be able to solve the problem.Also i think the problem is not the Router but the Firmware itself is faulty but i am not sure about that because this is my first Cisco product & frankly speaking I am very much disappointed with it.I would very much like to experience a Cisco product because i thought it is an World Class product in the business.So, please help me resolve this problem.Either Linksys should help me resolve the problem and get me an working product or i would want to get my money back.Thank You.
(Mod note: Edited for guideline compliance.)

Yes but I think Linksys should give me another one which is working right ? Why should i invest in another Router as i just bought it & its already too pricey here.
I need an ADSL Wi-Fi Modem Router & there is only three models avilable here.One is this one which i'm using , WAG120N & the other two are WAG160N & WAG320N & both of them costs more than triple than that of WAG120N.And no one is going to give me a replacement here.I can get the replacement but the same Router.I can not upgrade it without having to buy a whole new router which costs thrice than my current one.
So, i would be highly oblized if Linksys can give me a replacement because only they can replace it with another model but Linksys India customer Care is only suggesting me that they can issue a replacement for the same model & can not give any other model.
I sent my concern to the 2nd Level Technicians but have not received any reply.Feeling helpless at the moment.
My posts are edited & most important parts are being deleted.Please do not edit my post.All i am wanting to get a suggestion for my problem.I do not want to bother you with my problems but the communities are meant mainly for that purpose so that we can help & support each other.
Thank you.

I have internet disconnection (15-20 times a day)

I have internet disconnection (15-20 times) for 3-5 min all the time during a day , what to do we have change modem 3 days ago and it didn't help to solve a problem, i work form home and i need stable connecting 24/365, that it's just innormal what we have now,
Solved!
Go to Solution.

i have found only this log
16:10:04, 09 Aug.    (20870.380000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:10:01, 09 Aug.    (20867.380000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:58, 09 Aug.    (20864.500000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:55, 09 Aug.    (20861.610000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:09:25, 09 Aug.    3 consecutive beacons have not been transmitted
16:09:21, 09 Aug.    (20827.510000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:09:14, 09 Aug.    (20819.970000) WAN operating mode is DSL
16:09:14, 09 Aug.    (20819.970000) Last WAN operating mode was DSL
16:09:12, 09 Aug.    (20818.500000) PPPoA is up
16:09:11, 09 Aug.    (20817.900000) CHAP authentication successful
16:09:11, 09 Aug.    (20817.870000) Starting CHAP authentication with peer
16:09:03, 09 Aug.    (20809.300000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.230000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.060000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20809.010000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20808.980000) New GUI session from IP 192.168.1.65
16:09:03, 09 Aug.    (20808.950000) New GUI session from IP 192.168.1.65
16:08:45, 09 Aug.    (20791.380000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:08:35, 09 Aug.    (20781.840000) OpenWiFi_1 IPSec connection is down
16:08:35, 09 Aug.    (20781.210000) PPPoA is down after 3 minutes uptime
16:08:23, 09 Aug.    (20769.050000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:08:06, 09 Aug.    (20752.550000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:58, 09 Aug.    (20744.090000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:53, 09 Aug.    (20739.620000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:51, 09 Aug.    (20737.120000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:49, 09 Aug.    (20735.500000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:07:08, 09 Aug.    (20694.660000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:06:28, 09 Aug.    (20654.100000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:06:27, 09 Aug.    (20653.670000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:06:25, 09 Aug.    (20651.230000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.65
16:06:22, 09 Aug.    (20648.410000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:06:19, 09 Aug.    (20645.550000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:05:50, 09 Aug.    (20616.010000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.65
16:05:46, 09 Aug.    (20612.130000) OpenWiFi_1 IPSec connection is up
16:05:34, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:05:30, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:05:30, 09 Aug.    (20596.290000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:05:23, 09 Aug.    (20589.900000) WAN operating mode is DSL
16:05:23, 09 Aug.    (20589.900000) Last WAN operating mode was DSL
16:05:22, 09 Aug.    (20588.450000) PPPoA is up
16:05:21, 09 Aug.    (20587.880000) CHAP authentication successful
16:05:21, 09 Aug.    (20587.680000) Starting CHAP authentication with peer
16:05:19, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:05:19, 09 Aug.    (20585.080000) DSL is up
16:05:16, 09 Aug.    (20582.850000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
16:05:15, 09 Aug.    (20581.380000) DSL line rate: 967 Kbps upstream, 16120 Kbps downstream
16:05:06, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:05:02, 09 Aug.    (20568.070000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:04:30, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:04:30, 09 Aug.    (20536.680000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:04:27, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:04:24, 09 Aug.    (20530.260000) OpenWiFi_1 IPSec connection is down
16:04:23, 09 Aug.    (20529.800000) DSL is down after 3 minutes uptime
16:04:22, 09 Aug.    (20528.480000) PPPoA is down after 3 minutes uptime
16:03:48, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:03:42, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:03:15, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:03:15, 09 Aug.    (20460.940000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:03:12, 09 Aug.    (20458.230000) Lease for IP 192.168.1.65 renewed by host 123123-PC (MAC c8:0a:a9:6c:ff:5f). Lease duration: 1440 min
16:03:12, 09 Aug.    (20458.170000) Lease requested
16:03:10, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:56, 09 Aug.    (20442.640000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:02:32, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:28, 09 Aug.    (20414.270000) Port forwarding rule added via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:27, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:02:25, 09 Aug.    (20411.340000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:22, 09 Aug.    (20408.430000) Port forwarding rule deleted via UPnP. protocol: TCP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:19, 09 Aug.    (20405.600000) Port forwarding rule deleted via UPnP. protocol: UDP, external ports: any->57733, internal ports: 57733, internal client: 192.168.1.64
16:02:16, 09 Aug.    (20402.010000) Port forwarding rule added via UPnP. protocol: UDP, external ports: any->63470, internal ports: 63470, internal client: 192.168.1.64
16:02:14, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:02:13, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
16:02:12, 09 Aug.    (20398.840000) Lease for IP 192.168.1.64 renewed by host 123123-PC (MAC 00:26:c7:2f:64:fc). Lease duration: 1440 min
16:02:12, 09 Aug.    (20398.840000) Lease requested
16:02:12, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:01:05, 09 Aug.    (20331.550000) OpenWiFi_1 IPSec connection is up
16:01:02, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:00:52, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 78 Mbps
16:00:52, 09 Aug.    (20318.330000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
16:00:43, 09 Aug.    (20309.410000) WAN operating mode is DSL
16:00:43, 09 Aug.    (20309.410000) Last WAN operating mode was DSL
16:00:42, 09 Aug.    (20308.010000) PPPoA is up
16:00:41, 09 Aug.    (20307.450000) CHAP authentication successful
16:00:38, 09 Aug.    (20304.130000) Starting CHAP authentication with peer
16:00:35, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:00:35, 09 Aug.    (20301.910000) DSL is up
16:00:33, 09 Aug.    (20299.760000) DSL noise margin: 6.00 dB upstream, 4.80 dB downstream
16:00:28, 09 Aug.    (20294.470000) DSL line rate: 1011 Kbps upstream, 18072 Kbps downstream
16:00:15, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 144 Mbps
16:00:14, 09 Aug.    (20280.590000) Lease for IP 192.168.1.64 renewed by host 123123-PC (MAC 00:26:c7:2f:64:fc). Lease duration: 1440 min
16:00:14, 09 Aug.    (20280.580000) Lease requested
16:00:14, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
16:00:13, 09 Aug.    (20279.400000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
15:59:43, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 130 Mbps
15:59:39, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 78 Mbps
15:59:34, 09 Aug.    Host 00:26:c7:2f:64:fc connected to SSID '53 lm' at 104 Mbps
15:59:34, 09 Aug.    (20240.810000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username
15:59:34, 09 Aug.    (20240.410000) DSL is down after 0 minutes uptime
15:59:33, 09 Aug.    (20239.080000) PPPoA is down after 0 minutes uptime
15:59:29, 09 Aug.    (20235.880000) WAN operating mode is DSL
15:59:29, 09 Aug.    (20235.880000) Last WAN operating mode was DSL

Internet connectivity problem

Hi, I just moved in new place and I have a issue of internet disconnectivity.
Internet is still working but very slow and unstable.
Acutally, the internet modem is in my roommate's room where is the opposit side of my room.
According to the interent speed test, it is about 11.xx mbps in my roomate's room, but it is 0.2-0.5 mbps in my room.
I guess there is some abstacle between the two room so we might need to change the model location.
But the thing is my roomate lived in my current room for a couple of years and modem have been at the exactley same location and she never had internet problem.
So I want to check whether my macbook pro is causing the issue of internet connectivity before we try to move the model locatoin.
How can I check my computer is fine or not with internet connection under this circumstance?
Hope to hear from you. Thanks!

You might want to post here:
http://www.techsupportforum.com/forums/f135/user-guide-for-comcast-smc-8014-a-30 7929.html
I would consider a different unit.

Variation on a Theme: TC Internet disconnects

Hello all,
I've read through a few posts regarding "internet disconnects" with Time Capsule. Well, I'm experiencing the following behavior with my TC:
1) Random disconnecting from the Internet - all intranet traffic is fine
2) This affects wired and wireless clients
3) This is a mixed environment of Leopard and Tiger clients
4) TC is at latest firmware level
Interestingly, this behavior seems to have started when I added a secondary router, to handle additional wired connections in our entertainment center (Blu-Ray player; TV). We had an old Linksys WRT54G collecting dust, so I re-configured it in router mode, turned off the wireless radio, and disabled the DHCP server. It connects to the TC through a wired connection - previous research has found that both devices have auto-sensing ports (is that a problem?), so they are connected using their client ethernet ports (not the WAN port).
When the TC does lose its internet connection, it also stops displaying wireless client activity, and the DHCP client list is blank (Advanced->Logs&Statistics in the airport utility). I'm sure this is a clue to the appropriate Apple SDE.
Any help/insights would be greatly appreciated!
-Bruce

try the Linksys as the primary router and place the TC as the secondary in bridge mode , see what happens.

I was downloading bioshock and was 5.2 gb out of 7gb through when my internet disconnected and now it has "an error has occurred how can i fix this

i was downloading bioshock off the app store and was 5.2 gb out of 7gb through when my internet disconnected and now it has "an error has occurred how can i fix this
i have tryd a few different ways that people have fix this kind of problem but nothing has worked for me yet

okay i got bioshock to download but when i went to download another game it comes up with this how can i fix this, please help

RG54G2 Wireless Router Internet Connection Problem

Hi,
(apologies for the long message - trying to cover all details - summary: wireless router often drops internet connection)
I recently bought an RG54G2 Wireless Router, a CB54G2 PCMCIA Wireless card and a D-Link GWL-630 PCMCIA Wireless card. In addition to two laptops connected to the wireless router WLAN, I have two PCs (one Win WP Pro SP 1 and one Win98SE) connected to the router via wired LAN. I also have a SurfBoard SB3100 Cable Modem connected to the WAN port (this connects to my ISP - Optusnet (Australia) via DHCP).
The problem I have is that the internet connection is disconnected many times a day (often every few minutes, sometimes an hour or so). I am able to reconnect by resetting the wireless router via the wireless router configuration page. When the internet is disconnected I am still able to access the computers on the LAN/WLAN (via Windows Explorer and Ping), I am also able to ping the router and the Cable Modem, but nothing outside of the cable modem.
Also, when the internet is disconnected the System Status page indicates that the router is still connected to the internet, and the Diagnostics page passes the Test Connection test, though no external pings work.
I did not have this problem when the cable modem was connected directly to the Win98SE PC (and other PCs via ICS).
I have disabled the WLAN and the problem still exists with only the wired LAN.
I have changed numerous settings in the wireless router config page with no success (eg disabling DHCP and setting each IP address, minimising LAN and WLAN speeds to 10 and 11MBps plus others).
I have upgraded the wireless router firmware to R1.0.6.0 (no change to the problem).
Searching on Google I have found several other cases of routers with unstable internet connections (none refering to the MSI routers), but none had solutions that helped my situation (most replies suggested updating the firmware).
Any suggestions of how to make the router internet connection stable?
Thanks,
Mike

maybe this is the FIX 4 wireles router internet connection problem
please let me know if any one fix the problem with this tips
thankz
M. B. Feb 6 2004, 8:20 am hide options
Newsgroups: comp.os.ms-windows.networking.windows
From: "M. B." - Find messages by this author
Date: Fri, 06 Feb 2004 16:20:48 GMT
Local: Fri, Feb 6 2004 8:20 am
Subject: SOLUTION to my router loosing connection to Windows XP
Reply | Reply to Author | Forward | Print | Individual Message | Show original | Report Abuse
I am happy to report that after 8 days of constant battles, reboots, phone
calls, cable pulling, router changing, it seems that I finally have found a
combination that has had me using Verizon DSL account for over 12 hours so
far without any kind of interruptions.
Since so many of you tried giving me comments and suggestions, I felt that
it is necessary for me to post this here so that the next person will not
(hopefully) need to go through this hell as I did!
My original problem was that when after I purchased a D-Link Wireless Router
DI-624, I would get disconnected from Verizon DSL at least once every 2
hours or so. My internet access would "freeze" and then a little popup box
at the bottom right system tray would tell me that the "LAN cable has been
unplugged". After about a minute or so, my internet connection would be
back working This was NEVER happening during the 2+ years I was using my
Westell modem alone (running in router mode).
Please keep in mind: The problem I was having was not wireless related as
it was happening to the desktop computer to which the router/westell was
connected to!
During these last 8 days, I tried: one DI-624 wireless router, two Netgear
614v3 routers and two Linksys WRT54G v.2 routers. In addition, I received a
brand new Westell 2200 modem from Verizon. I also tried about four
different CAT-5 cables. Here is the final outcome:
I have the Linksys WRT54G (version 2) wireless router connected to the
Netgear Fast Ethernet FA310TX network card in Auto-Sense mode (using the
built-in XP drivers, as Netgear told me that there was never a newer
revision released). I have DISABLED the built-in 3Com Gigabit LOM (3C940)
network card (via the ASUS P4C800 Deluxe motherboard BIOS), DISABLED the
Zero Wireless Configuration service, and have put in the IP/Gateway/DNS
address numbers inside my Windows XP Network Connections | LAN setup. My
operating system is Windows XP Pro SP1 and the modem is a Westell 2200
configured as bridge only.
If my situation continues to be stable, I *might* try to go back to the 3Com
built-in card (disable any power management) and then re-enabling the Zero
Wireless Configuration services. But in reality, I am happy with the way
things are and have already spent enough time trying to get my router to
work with Verizon DSL without having it drop connections!
Now, the next step will be setting up the WIRELESS part of this. I don't
even yet have a laptop with me on the premises, but the 802.11g card that I
already have is the D-Link DWL-G650. I hope and assume that this will work
okay with the Linksys...
One thing I must say is that I never realized that how many problems other
users are having. I would have thought that since 802.11x has been around
in the mainstream by now 2+ years, that things would have been much more
"system friendlier". And again, my issues were not even WIRELESS related.
All 3 tech supports were not really helpful, as none of them realized that
the problem is somehow between the router and Windows XP (Ethernet card?)
loosing a connection, which of course results in Verizon DSL loosing the
connection also.
One other comment about the Netgear 614 v.3 router: A number of people have
responded to tell me that they have had this random "router resetting"
happen to them (where the routers behaves as if someone turned the power off
and then back on, and the lights flash) just as if you first turn it on). I
was lucky to witness it myself during one of the "disconnects" that I had.
This was actually the reason why I went back to try the Linksys one more
time. So, I would definitely recommend staying way from this 614 (version
3) model.
Once again - THANK YOU everyone!

Power cord disconnected, then internet disconnects.

Hi guys. I didn't see other posts with this problem, so I hope I don't repeat.
Whenever my powercord is accidentally knocked off the computer's terminal, my internet disconnects for a few seconds. When I don't plug it back in, my wireless cuts out every few minutes. When its plugged back in, its fine.
I've updated everything.
Thanks!

Problem still persists. Anyone????

Internet disconnects when trying to connect a vpn on a different user account on the same computer

Im trying to have one user account with my real ip address and another user account on windows 8 with a vpn connection. Everytime i switch (i dont logout i just lock the user) then try to connect a vpn on the other user account the internet disconnects
on the other user account. It's like it wants to change my entire internet connection to use the vpn instead of having a seperate connection on each user account. is there a way around this or am i stuck having to use two laptops? I also unchecked
Use default gateway on remote network on the vpn.

Hi,
Try to temporary disable firewall to see if the same issue occurs.
Leo Huang
TechNet Community Support
This is definitely not the answer. Why is it marked as the answer?

Airport Internet Sharing Problem Mini - PC Laptop

Airport Internet Sharing Problem
My setup is:
Cable Modem -> Mac Mini --> PC Laptop
... with the connection between the mac mini and the PC laptop being the built-in mac mini airport using internet sharing.
Hi, I've been trying to set up Airport internet sharing with the mini, to no avail. It works off & on, but invariably the internet connections drop after about 10 minutes. The only way to get it started again, is to go into internet sharing, turn off internet sharing, then turn it on again. It will work for another 10 minutes or so (slow) after gong back to the PC laptop and reconnecting, then it chokes again.
I've tried the connection both with & without WEP, same behavior. I read somewhere that OS X only plays well with using Channel 1, so I tried that. No luck. Tried with and without Interference Robustness, no luck.
Tried with WEP on and using 40 bit hex keys using a "$" prepend in the mac as suggested on this web page:
http://www.macosxhints.com/article.php?story=20030803030354585
Same behavior, works for 10 minutes, then it chokes again.
Tried with & without the firewall.
Yes, personal web sharing is on.
The PC laptop works fine with any number of other wireless routers out & about town, at my girlfriend's house, so forth.
Any chance I have a bum mac mini wireless card or antennae or something? The reception strength on the PC laptop is good.
Just don't know what to make of it. So stupid, it seems like something pretty basic that ought to work.
Yeah yeah tell me to get a wireless router, but I'm not going to do that, that's one major reason I bought the mini in the first place and it would be nice if it worked as advertised.
Any other suggestions?

Works better now...
this is me again. A week ago or so, I noticed there was an automatic update to the wireless on the mac mini.
Since then the performance is much improved. My PC laptop connection to the mac mini no longer drops spontaneously.
Much improved! Thank you very much!
Yes, on occasion, when I leave and then come back to use the wireless, the laptop will not reconnect after multiple attempts; I have to turn of internet sharing and flick it back on again, but then it works all evening fore hours and hours straight with no problems.
Thanks Apple! It's usable now!

Internet Disconnection Problem

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