Internet down for three weeks and counting

My Internet service down for three weeks plus. Its cost me hundreds of dollars, we have an internet related business. So disappointed in ATT, poor communication. In this day and age is there really any good reason for service to be down this long.

Hello Redtenten,
We're sorry your services have been interrupted for this long. Please PM us at
ATTU-verseCare and send us your account number with some contact information to be able to reach you and ensure our technicians are engaged to restore your services.
ATTU-verseCare

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No landlline for 3 weeks and counting

We have had a phone fault for 3 weeks now, since 25th April. no incoimg calls and no outgoing calls. BT said they would redirect calls to a mobile but have failed to do this. BT have not contacted us to tell us when the fault will be fixed, nor how to claim compensation. I hate to thiink what we are spending on the mobile now. I don't have time to spend ages on the phone in a queue, but how come BT can't apporach me to tell me what's wrong? After all we are way past the standard 3 days to fix a fault. How come BT can email me every quarter about my bill, but can't email me to tell me what's happening. The fault tracking system has been updated once in the last 2 weeks and simply say's "we're working on your fault". The silence is deafening. Wasn't it BT who had the advertising slogan 'it's good to talk'.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

FiOS Phone and Internet down for 2 weeks

Inbound calls: system answers with loud crackling noise, phones ring once. Sometimes the calls get sent directly to voicemail
Outbound calls: fast busy on off-hook, sometimes you can't break dialtone
Internet service: slows down significantly
The ONT has been replaced at least 5 or 6 times, the router 3 times, and the office equipment once. The problem still recurs even if all the phones in the house have been disconnected.
I believe the problems are consistent with a high data error rate. This would also explain why Internet is currently working while the phone is offline.Voice traffic is less tolerant of high data error rates, while Internet traffic can tolarate a few dropped packets.This high error rate could be caused by problems with the fibre drop: too small bending radus, contamination, etc.
We thought that there may be a problem with rain getting into some of the fibre splices but the last tech checked and found that all connections were dry.
There have been at least 10 different techs here and they've all come to the same conclusion: that there is a problem with the fibre drop to the house.
Any ideas (before we switch to Comcast)?

I would have to agree the problem lies in the fiber connection. Since various VZ folks agree do they plan to replace the fiber connection from the pole to the house? Seems like the next logical step.

No Phone for 8 weeks and counting..........

Our phone has been off line since the end of Sept contrary to the fault listing of Oct! We still do not know when we will have an operational phone the last contact was Friday last week when we were advised by mobile(!) that traffic lights had been ordered - what for? How long is this going on why doesn't BT let us know the details? We live in a remote area and mobiles are not reliable - we Feel let down and ignored - if we stop paying our line rental BT will cut us off completely how do we get any answers?

Hi Cab,
Thanks for posting. I’ll look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I have had my iphone 4 for three weeks and love it however yesterday I noticed a small chip on the screen, devastated! Took it to apple store and arranged appointment with genius, he said I have to pay £139 for a cosmetic fault, I have not dropped it!

I keep it in a leather case, and have never let it come into contact with anything,

There's not much anyone here can offer, since none of us work for Apple and have no power to intervene in this issue. The Apple technician can only go by what he or she sees, not by what you claim since not everyone is honest about what has happened. In addition, Apple's warranty does not cover defects that are strictly cosmetic:
This warranty does not apply: (a) [removed for brevity]; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
You can try pleading your case with the manager of the store, or with Apple Customer Relations (call Apple tech support and ask to speak with a customer relations agent), but they may not be able to do anything to help you.
Good luck, and regards.

I have a macbook air that is not connecting to the internet correctly. I've had it connected for three weeks, it went into sleep mode, and will not reconnect. It will connect to other wireless routers (I've tested it) but not the one at my apartment.

The problem is not happening with any other device that I have. My iPad, iPhone and another laptop all connect fine. In fact, it's not even the connection. The computer will connect to the net. It just will not open any page. It starts to open and then hangs and hangs. It will not move. Weird since it worked great for three weeks and then all of the sudden, nothing. Click on Safari and I have short hope that it will move and NOTHING! Any thoughts why it would hang up like this and only with this specific network?

This is a known Lion issue, hopefully solved in 10.7.3. But may not be solved immediatly after updating, that was my case.
To make it work i followed those steps.
1.- Restart
2.- Lion 10.7.2 Update
3.- Uninstall netwokrs
4.- Shut down
5.- SMC reset
6.- Reinstall networks
I dont know whether all the above steps are necessary, but for me the update didn't work properly before SMC reset. (I am running a MBA mid2011)
Hope it helps,
Cheers

When I turn on my Ipad3, I get a message saying that no icloudback-up has been performed for three weeks... when I click on OK, there is no response and I also cannot unlock my Ipad 3.

When I turn on my Ipad3, I get a message saying that no icloudback-up has been performed for three weeks... when I click on OK, there is no response and I also cannot unlock my Ipad 3.

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or quit the settings app and restart.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

After formatting iPod to NTFS and restoring back with iTunes, the player works for two-three weeks and crashes afterward. It then requests to restore it through iTunes.

After reformatting iPod to NTFS and restoring back with iTunes, the player works for two-three weeks and crashes afterward. It then requests to restore it through iTunes. When connected to iTunes, it sees it in the restore mode and also asks to restore the iPod. It happens over and over for the last months. What could be the problem?
iPod Classic 80Gig.
Thanks in advance.

Dear planb77
Thanks for a reply. iPod does not support ntfs - you're right. that means it will never work on that. While restoring ipod using iTunes, itunes reformats it no matter what filesystem is there. So the issue is not that. ipod is now on fat32 and it works for a certain period of time, but then crashes and asks to restore through itunes. Resetting/restarting does not help.

HT204368 I have a Tango TRX bluetooth speaker that is suddenly not able to connect to my New iPad. It worked fine for a few eeks and now I get the previously unseen "This device not supported by iPad" message. It was supported for three weeks. Thanks

Most of the question is in the discussion header. I have a Tango TRX bluetooth speaker that worked fine for three weeks with my third generation iPad. I started having trouble connecting and recieved the "not supported by iPad" message. It connects just fine until I open any app that requires sound and at thet point I recieve the message and the device disconnects. The Tango still pairs flawlessly with my laptop which is not an Apple product. How could a product suddenly become unsupported?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.

Calculate Dates for Last week and next three weeks

Hi,
I have a report where I need to calculate dates between last week and the next three weeks (not counting current week). I'm familar with the first part, it could be done by using the LastFullweek function but not sure how I can avoid the current week and calculate the next three weeks.
Any help is greatly appreciated.
Thanks!

... and here are a few more...
Last Week...
IF {TableName.Date} IN
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate), #1/7/1900#)
To
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -1, #1/7/1900#)
THEN TRUE ELSE FALSE
The week before...
IF {TableName.Date} IN
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -1, #1/7/1900#)
To
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -2, #1/7/1900#)
THEN TRUE ELSE FALSE
And the week before that...
IF {TableName.Date} IN
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -2, #1/7/1900#)
To
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -3, #1/7/1900#)
THEN TRUE ELSE FALSE
and of course all 3 weeks together...
IF {TableName.Date} IN
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate), #1/7/1900#)
To
DateAdd("ww", DateDiff("ww", #1/7/1900#, CurrentDate) -3, #1/7/1900#)
THEN TRUE ELSE FALSE
If you want the 1st day of the week to be Monday instead of Sunday just change the date of #1/7/190# to #1/1/1900#
HTH,
Jason

A download, iPhoto, Version 9.4.2, released November 2012; has been on my download page for three weeks. Despite a half dozen attempts to install it, it has never completed the download. Near the end it always says an error has occurred. What can I do?

A download, iPhoto, Version 9.4.2, released November 2012; has been on my download page for three weeks. Despite a half dozen attempts to install it, it has never completed the download. Near the end it always says an error has occurred. What can I do? The unit onto/into which I am attempting to install this is a new MacBook Air.
thank you.
Otto

Thanks LN.
I tried. It would not download. A drop down notice said an error had occurred and to return to the purchase page; which I have done on numerous occasions. (What I am to do on the purchase page I am not sure, other than to click on purchases and see that the same iPhoto download is available. By the way, this was not purchased. It just showed up with two other items free items, which did download nicely.)
Otto

Hi, I am getting a warning message on screen, saying that my iPad hasn't been backed up for 2 weeks, and saying under what circumstances the message appears. My problem is, is that I have backed up iCloud, but am unable to remove the warning.

Hi,
I am getting a warning message on screen, saying that myiPad hasn't been backed up to iCloud for two weeks, and advising under what circumstances the message appears. My problem is, is that I have backed it up, but am unable to remove the message, and whilst the message is there, the iPad is frozen, and I cannot do anything.
Has any other user had such a problem, and if so, how did they rectify it.
Any advice would be greatly appreciated.
Thanks in advance.
clarinet99

Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up

My daughter has been in peru for 5 weeks and has her phone on airplane mode and wi-fi and has successfully texted and facetimed when having wi-fi. Now it is no longer working? Any ideas?

My daughter has been in peru for 5 weeks and has her phone on airplane mode and wi-fi and has successfully texted and facetimed when having wi-fi. Now it is no longer working? Any ideas?

Basic Troubleshooting Steps when all else fails
Quit the App by opening multi-tasking bar, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.
Relaunch the App and try again.
Restart the device. http://support.apple.com/kb/ht1430
Reset the device. (Same article as above.)
Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

TS4000 I have been away for 2 weeks and a message appears on my iPad which is preventing me open my iPad. "iCloud backup. This iPad has not been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked and connected to Wi-Fi" Help?

I have been away for 2 weeks and a message appears on my iPad which is preventing me open my iPad. "iCloud backup. This iPad has not been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked and connected to Wi-Fi" Help?
What do I do to get rid of this message as it is preventing me accessing the iPad or closing it down?
Thanks
AndyNess59

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use your device again. Finally, open Settings > iCloud > Storage & Backup, and make a backup. The device will be backed up when it's plugged to the charger and connected to your network

I have been editing project for two weeks and now I get ghosts of other images fromt eh project coming up in the wrong places even though the thumbnail looks right. Help.

Help. I have been editing a project for two weeks and now it gets ghosts of ohter images from the project coming up in the wrong places. The thumbnail has the correct image but the image either does not display and its black or an old image or another one shows.

When I have problems like this I do two things. First I shut down and restart iMovie. Sometimes that rejuggles the date. But I am sure you have been doing that in such a long project.
The Second thing I do is delete iMovie preferences, which can get corrupted.
Home-library-preferences-com.apple.imoviepref
Hugh

Internet down for three weeks and counting

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