Internet dropping at Peak Time, I'm being throttle...

Hello
To put some context to this we've had problems for a while now with our internet and the connection dropping and being slow during peak times. I've recently been informed of throttling that can occur during peak times to high usage users. I'd qualify as a high usage user but as my package is Unlimited and the fair use policy has been abolished last year, thus I should not be getting throttled as I most definitely am. I have run tests and know enough about IT to know that this is the case but yet whenever I speak to someone over the phone (which I have done many times) they are not able to help me and tell me to do go through the same motions and state that there is nothing wrong with the line. I have been unable to get the throttling turned off over the phone and it's just infuriating now. To clarify I've had this package since before 2013 and as such my deduction is that the my P2P download speed is still being capped.
Can a moderator on these forums help me with this problem?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
If you have not renewed your contract since 2012 then it is possible you still have the p2p in your t&c. Run the gkasnost test and check. It would be worth renewing your contract as you may be paying more than necessary for your broadband
http://broadband.mpi-sws.org/transparency/bttest.php
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow internet speed at peak time

I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA

oldsnowman wrote:
I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA
Very common,keep complaining until they fix...........
1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited

Internet Drops During Peak Usage?

Hello All,
I am new here, and have been a very pleased / satisfied customer of FiOS until recently. I used to download content overnight and had no issues, but recently I would notice that my connection would totally drop and I would wake up to an unfinished download along with no internet, until I either repair my network connection or disable and re-enable.
Does anyone have this sort of "drop out" issue when downloading or using up a lot of bandwidth?

I've tried that as well, along with the other two options of getting the internet back. But the next evening when it happens again

Slow data at peak times despite speed being at 33m...

I trade the financial markets and my computer is on most of the time during the day...... I have steaming data that comes from my broker. Between 7pm and 9pm almost everyday my data from markets slow down so much that my data ais delayed by 5 minutes.... I do a speed test but it shows my download speed between 20 - 30mb and upload at 7 - 8mb.
I was with O2 before and I didn't have this issue. A friend who is with bt has similar issues.
If there was a problem with the line then this problem would be apparent at other times but it only happens betwen 7pm and 9pm on a weekdays.
When I call the technical help they can't seem to figure out the issue and blame it on my software which doesn't make sense..... If they can't fix it they blame it on software how unprofessional.
Please can someone advice.....
Thank you

from the figures you quoted you must have infinity and maybe get more assistance inthe infinity forum.
you can check your exchange here to see if there are any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Peak time connectivity useless

Hi
I'm still having problems with my connection.
Evenings and weekends especially, where it can take 10 - 15 minutes of retries to get a web page to load.
Eventually i give up and use my phone !
My service has been degrading over the last 6 months and now i'm fed up.
Like most people i need to use my internet connection during peak times.
BT HomeHub 2
ADSL line status
Connection information
Line state Connected
Connection time 13 days, 17:49:27
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 11.2 dB / 22.0 dB
Line attenuation (Down/Up) 23.0 dB / 12.0 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5023 / 0
CRC Errors (Down/Up) 31 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 19

Hi
This is the result from 9:15 pm
Its taken me nearly 6 minutes to reply !
Web pages are taking 2 minutes to load.
Download speedachieved during the test was - 4.49 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Not sure if the snr is causing it ?
ADSL line status
Connection information
Line state
Connected
Connection time
14 days, 4:59:30
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.2 dB / 22.0 dB
Line attenuation (Down/Up)
23.0 dB / 12.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
5152 / 0
CRC Errors (Down/Up)
31 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
19

The internet coming from my AirPort Extreme, which is extended by an AirPort Express and my Time Capsule, is being very flaky. It is dropping and I have to reconnect every few minutes. Any solutions?

To be more detailed, my AirPort Extreme needs to be extended by an AirPort Express, which then is extended to my personal Time Capsule. The internet drops on my MacBook Pro and other MacBook Pros randomly. We then reconnect with no problem and go on with what we were doing. The internet is fine. Always able to connect. We have Open DNS set up as well. But the flaky internet is annoying. Any ideas how to fix this?

The primary issue that you will need to contend with is the distance between routers. 300' would be at the fringe of the signal coming from the base station located in the house which, most likely, make it too "weak" to extend/repeat with the second base station at the shop.
There is a method to configure a relay base station between them in a Wireless Distribution System (WDS), but a WDS has two major drawbacks: 1) It can only operate in the 802.11g Radio Mode, and 2) For every base station participating in the WDS, the overall bandwidth will be cut in half .., so with a total of three (main, relay, & remote), the maximum of 54 Mbps (for 802.11g) would be more like 15-17 Mbps. If you plan on streaming HD video (either 720p or 1080p), your local wireless network may not have enough bandwidth to do so successfully.
You proposal to run the DSL line to the shop does offer another option. Instead of running a DSL line, run an Ethernet cable between the house and the shop. You would connect one end to any of the available LAN ports on the AirPort Extreme to the Ethernet port on the AirPort Express. You can then configure both base stations into a roaming network and not have bandwidth loss of the WDS.

HT5167 WIFI dropping all the time in Lion 10.7.4 or internet. I use an iMac 3.33 GHz Intel Core Dou

WIFI dropping all the time in Lion 10.7.4 or internet. I use an iMac 3.33 GHz Intel Core Dou

Remove the Norton/Symantec product by following the instructions on either of these pages:
Uninstalling your Norton product for Mac
Removing Symantec programs for Macintosh
If you have a different version of the product, the procedure may be different. Back up all data before making any changes.

TS1398 I am having trouble with safari dropping most Internet connections most every time I'm on. This is a first generation iPad. Can this be cried?

II am having trouble with safari dropping most Internet connections most every time I'm on. This is a first generation iPad. Can this be cried?

This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
http://www.youtube.com/watch?v=yPmT5Xbb8p0

While downloading the free trial for Final Cut Pro X my internet has dropped out many times. It does however seem to continue ok each time it reconnects. Will this affect the software when it finishes? Is this a problem? Any advice please?

While downloading the free trial for Final Cut Pro X my internet has dropped out many times. It does however seem to continue ok each time it reconnects. Will this affect the software when it finishes? Is this a problem? Any advice please?

This has happened to me with a few downloads without any upsets.
You should be OK.
As I recall the download is around 1.2 gig so it takes a bit of time and effort to get it to your system.
Al

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
This is something on Verizon's end, as is usually the case whenever its a 'peak time' issue. Wondering if anyone else is experiencing this post Sandy, and if any Verizon rep reads this can you give any insight as to whether this is a known issue in small pockets across the northeast due to the power outages. Nothing has changed on my end, nor on the end of the servers of the games I have been trying to play.
Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Internet dropping multiple times an hour, extremely slow! Please HELP!

I am experiencing constant internet drops, and significantly reduced speed when it actually works. I've about had it with comcast, I'm an inch away from filing a complaint with the FCC and canceling my service. I've had this issue for months. Last week a technician came out, then left without resolving the issue. Said everything was fine tested all the cables, replaced some outside and went his way. I had someone come out again today, because not only are we still having constant timeouts, but when the internet is working it's fluctuates from mediocre speed to poor speed, 13.5 mbps to as low as 2 mbps. Keep in mind, I'm paying for 100 mbps. I've gone through 3 routers in the past week and a half, the tech that came out today yielded the same results - no joy on the constant disconnects or sluggish speeds. I've spent all day long speaking to rude, unhelpful customer service representatives on the phone. Now I get to wait another 2 days for yet another technician to come out this thursday. The issue I'm experiencing according to the logs is a T3 Timeout, everytime I am disconnected it reflects as such in the logs. There is no event recorded for the speed drops however. Looking around the forums, people are saying this is an issue with the wiring experiencing noise or something. Not one of the techs who came out said that. All comcast seems to suggest is replacing models, resetting or throwing technicians at the problem who can't even solve it. This customer service is abysmal. We are paying an outrageous amount of money to be having so many drops every hour, and to not receive the speed we are owed. My account is also not showing my new modem, it still displays the old modems mac address as current. I called comcast and they insist it's showing the new on their end, but my accounts page does not reflect that. Here is my downstream ndex12345678910111213141516Lock StatusLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedFrequency663 MHz615 MHz621 MHz627 MHz633 MHz639 MHz645 MHz651 MHz657 MHz669 MHz675 MHz681 MHz687 MHz693 MHz699 MHz705 MHzSNR38.983 dB38.605 dB38.605 dB38.605 dB38.983 dB38.605 dB38.605 dB38.605 dB38.983 dB38.983 dB38.605 dB37.636 dB38.605 dB37.636 dB37.356 dB37.356 dBPower5.600 dBmV5.400 dBmV5.600 dBmV5.700 dBmV5.700 dBmV5.800 dBmV5.800 dBmV5.900 dBmV5.600 dBmV5.500 dBmV5.400 dBmV5.200 dBmV5.100 dBmV4.800 dBmV4.600 dBmV4.400 dBmVModulation256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM And my upstream Index1234Lock StatusLockedLockedLockedLockedFrequency14 MHz23 MHz29 MHz36 MHzSymbol Rate5120 KSym/sec5120 KSym/sec5120 KSym/sec5120 KSym/secPower Level48.250 dBmV48.250 dBmV50.250 dBmV50.750 dBmVModulation64 QAM64 QAM64 QAM64 QAMChannel ID4321 I have 0 correctable or uncorrectable codewords. My current modem/router's model number is - Cisco DPC3941T Is there anything wrong with these values, and if so what? What should I tell the technician set to come out in two days? I need this problem to be fixed, I run a business that requires a constant stable online connection and this issue is causing major interference with that. I would greatly appreciate help in this matter.

Yes, I live in Howard County. We've been having trouble off and on since that really bad rain storm in the middle of October.
I'll let you know if I learn anything. I'm just glad to know I'm not the only one.

BEFW11S4 v4: When connect wirelessly internet drops.

Ok basicially the laptop is connected via wire to my computer which uses XP.
Everytime I try to conenct my laptop wireless using windows 7 the internet drops after about 5 seconds when it connects on both devices. Same thing just happened when tried to connect it with Wi.
Last time I tried this was a during Christmas holidays and I had no problems with it whatsoever, worked like a charm and had multiple connections but know its being stubborn.
In addition my dad told me that everytime he connected his laptop on it it gave him trojans.....I doubt this myself but said just incase.
Any ideas?

Login to the Router setup page and below change the Wireless settings of your Router.....
Change the Wireless Channel to 11-2.462GHz...and let the Wireless SSID Broadcast should be Enable and click on Save Settings...
Once you are done with the settings then you can try to connect to your wireless network... Once you are done with this settings, then try to connect to your wireless network...
If still the same problem then you can try to upgrade the firmware of your Router.

Extreme 802.11n 100BaseT - drops out when Time Machine starts -no USB disk

I've got a strrange problem I'm troubleshooting at present - symptom being that once hourly the Airport Express drops off - yellow flashing light, all DHCP connections stop etc, and then recovers after a 30 second or so period. Log shows the following:
Dec 28 07:56:47 Severity:5 Connection accepted from ::ffff:10.0.1.12/54766.
Dec 28 07:56:48 Severity:5 unloading current configuration.
Dec 28 07:57:10 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
Dec 28 07:57:10 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
Dec 28 07:57:10 Severity:5 Rotated TKIP group key.
Dec 28 07:57:19 Severity:5 Internet Configuration leased -- host <202.27.xxx.xxx/255.255.255.0> gateway <202.27.xxx.xxx> dns <202.27.xxx.xxx> wins lease <300> domain <home>
Dec 28 07:57:21 Severity:5 Clock synchronized to network time server time.asia.apple.com (adjusted +0 seconds).
Dec 28 07:57:25 Severity:5 (WAN) link state is Up.
The machine 10.0.1.12 is my Leopard server, which is backing up using time machine hourly (xx.56ish) to a firewire connected disk. Steps I've taken to troubleshoot include:
Removing the USB connected disk on the Airport Extreme - no change
Switiching the Airport Extreme to a different power supply board - no change
Rebooting the Airport Extreme, setting up an additional profile - no change
Note that the server is connceted to the base station by ethernet, not wifi. 6 or so other machines are connected by wifi, and a printer is also connected by ethernet.
Is anyone seeing anything similar? Most disruptive behaviour!

Gullah Betty wrote:
The young man had me to click on the internet tab of my time capsule (the one next to the airport tab). He then had me click on the TCP/IP tab and change the DNS Server.
That makes sense, although it could have been hoped that your ISP's DHCP server would have supplied the Time Capsule with the correct DNS value(s).
My local area connection is a direct connection from my modem to my Sony.
I imagine you don't normally have your broadband modem (that "UBEE D3.0"?) connected to the Vaio, right? Unless your modem has a second Ethernet port, I imagine that it's normally only connected to your Time Capsule.
I only keep it available because whenever I have to call Comcast, the first thing that they ask me to do is to make a direct connection from my Sony to the modem. And they also refer to it as the host computer. I do not keep this connection active at all times.
I understand. That's a routine troubleshooting technique, in that it removes as much equipment as possible from the connection chain. However, for the purposes of this discussion, calling that "the host computer" is irrelevant and potentially confusing.
I have Windows XP Professional 5.1.2600, SP3.
That's the latest version. It should be capable of connecting. If you have your Vaio connected via WiFi and via an Ethernet cable, I wonder if that's confusing Windows. In that case I'd disconnect the Ethernet cable to see if things work better that way.
One other technique that you may already be using: When you switch what device is connected to your broadband modem, for a lot of modems it's necessary to power the modem down for several minutes to convince it to connect to a new device.

Internet dropping at Peak Time, I'm being throttle...

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