Internet dropping multiple times an hour, extremely slow! Please HELP!

Question

I am experiencing constant internet drops, and significantly reduced speed when it actually works. I've about had it with comcast, I'm an inch away from filing a complaint with the FCC and canceling my service. I've had this issue for months. Last week a technician came out, then left without resolving the issue. Said everything was fine tested all the cables, replaced some outside and went his way. I had someone come out again today, because not only are we still having constant timeouts, but when the internet is working it's fluctuates from mediocre speed to poor speed, 13.5 mbps to as low as 2 mbps. Keep in mind,  I'm paying for 100 mbps. I've gone through 3 routers in the past week and a half, the tech that came out today yielded the same results - no joy on the constant disconnects or sluggish speeds. I've spent all day long speaking to rude, unhelpful customer service representatives on the phone. Now I get to wait another 2 days for yet another technician to come out this thursday. The issue I'm experiencing according to the logs is a T3 Timeout, everytime I am disconnected it reflects as such in the logs. There is no event recorded for the speed drops however. Looking around the forums, people are saying this is an issue with the wiring experiencing noise or something. Not one of the techs who came out said that. All comcast seems to suggest is replacing models, resetting or throwing technicians at the problem who can't even solve it. This customer service is abysmal. We are paying an outrageous amount of money to be having so many drops every hour, and to not receive the speed we are owed. My account is also not showing my new modem, it still displays the old modems mac address as current. I called comcast and they insist it's showing the new on their end, but my accounts page does not reflect that. Here is my downstream ndex12345678910111213141516Lock StatusLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedFrequency663 MHz615 MHz621 MHz627 MHz633 MHz639 MHz645 MHz651 MHz657 MHz669 MHz675 MHz681 MHz687 MHz693 MHz699 MHz705 MHzSNR38.983 dB38.605 dB38.605 dB38.605 dB38.983 dB38.605 dB38.605 dB38.605 dB38.983 dB38.983 dB38.605 dB37.636 dB38.605 dB37.636 dB37.356 dB37.356 dBPower5.600 dBmV5.400 dBmV5.600 dBmV5.700 dBmV5.700 dBmV5.800 dBmV5.800 dBmV5.900 dBmV5.600 dBmV5.500 dBmV5.400 dBmV5.200 dBmV5.100 dBmV4.800 dBmV4.600 dBmV4.400 dBmVModulation256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM   And my upstream Index1234Lock StatusLockedLockedLockedLockedFrequency14 MHz23 MHz29 MHz36 MHzSymbol Rate5120 KSym/sec5120 KSym/sec5120 KSym/sec5120 KSym/secPower Level48.250 dBmV48.250 dBmV50.250 dBmV50.750 dBmVModulation64 QAM64 QAM64 QAM64 QAMChannel ID4321 I have 0 correctable or uncorrectable codewords. My current modem/router's model number is - Cisco DPC3941T Is there anything wrong with these values, and if so what? What should I tell the technician set to come out in two days? I need this problem to be fixed, I run a business that requires a constant stable online connection and this issue is causing major interference with that. I would greatly appreciate help in this matter.

Answer 1

Yes, I live in Howard County. We've been having trouble off and on since that really bad rain storm in the middle of October.
I'll let you know if I learn anything. I'm just glad to know I'm not the only one.