Internet drops for minutes at a time but modem and...

I had Unlimited Infinity 1 installed on 9th July and when it works it's great (38 down 8 up) but there's been a problem from day one.
Every now and then my internet will stop. Websites won't load and mail won't send. The HH4 (Type A) thinks it's still connected. The modem (Huaweii 612) thinks it's still connected. Restarting the modem doesn't make any difference. Restarting the HH4 doesn't make any difference. After a minute or two it resolves itself and everything is hunky dory again.
My computer is connected by ethernet and my tablet and phone are connected by wifi. The problem affects all 3.
A few days after the install I emailed support and they told me it was normal for it to happen during the first ten days as it was adjusting itself to give me the best speed. Well it's been over ten days and it's happened at least 5 times since lunchtime today.
Does anyone know what might be wrong and if there's something I can do to fix it myself?
edit: It dropped while I was posting this. I tried to bring up google.co.uk and that wouldn't load so I tried pinging google.co.uk in a command prompt. Three out of the four pings were successful. The page still wouldn't load. I have no idea what's going on.

I used to take that to mean BT were deliberately throttling my connection because of me running servers.
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