Internet Explorer 11 freezes/glitches when in Anz banking website and comes up" Anz isn't responding" and then closes down.

Question

HI,
    I've been having trouble with ( IE) Internet Explorer 11 version:(11.0.9600.17207IS )-(KB2962872) for over a year on my desktop with ANZ Internet banking, when i go into this website, it freezes and comes up" Anz isn't responding"
and then inside of icon comes up "Recover Webpage" so I click that and then it comes up"Windows is checking for a solution to the problem" and then closes down.
But on my laptop I have no trouble with Anz and it has a different  version:(11.0.9600.17207).
Can some one tell me what the IS is on the end of the first version mean and how can I install the version without the IS on end of number on my desktop, as this version is causing the problem.
I have been in Microsoft Community with Yaqub Khan-Microsoft Support Engineer and he recommend me come here, as we have done many steps without problem fixed.
Do you know how I can copy that info from there to here, so you can see the steps we have already done, or can you go in there and see.
Thanks
Brewy

Answer 1

thanks Brewy,
I thought you were Mark..... and were
using a MS internal network....(Brewy responce)-Sorry about that, that was a quote from
Mark in this section in someone's thread and answers Microsoft gave me
instructions how to get into this section, so since its the first time, was
quite sure how to go about it)
I have a vodaphone usb stick also.... 
they use geotracking and inject code into pages, but I don't have any problems
accessing the site form either a mobile connection or an adsl public access
network.
Do you have both your ADSL and USB
stick connected? (BREWY)-I have only one connected at one time and this has been
the case for some years without a problem, until early last
year.)
What anti-virus software and version
are you running... Is it a trial or subscribed and up to date version. You
should use only one Anti-virus product and completely uninstall any AV products
that came with your PC purchase that you do not purchase. (BREWY)-I have had
Microsoft Security Essentials-(MSE) and have had AVG and didnt fix anything.
I've got MSE also on laptop with no problems.)
Does you PC have finger print
recognition... is it turned on?( I don't have this function.)
If you do not want to pursue the
problem any further, you can uninstall the Windows update
(Windows>Update>View Installed Updates) and remove that KB update, and
wait until the IETeam or Windows teams release the next update. However, not
every body is being impacted by that update item... the cause is more likely to
be your computer's configuration and third party software that you have
installed. (I've uninstalled/installed IE11 about 6 times to see if it hasn't
configured properly and problem consist, it would be good if there was a program
to see diagnose exactly what the problem is. If I could get the version without
the (IS)on the end, it should fix the problem, its just trying to find out what
installed update will take it back to the IE11 version on my
laptop.)
these are peer to peer support forums.
We do not work for nor represent MS. This forum is for
Questions regarding Internet Explorer
8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered
are: Installation, Deployment, Configuration, Security, Group Policy, Management
questions. If you are a consumer looking for answers or to raise a question,
it's highly recommended you head on over to answer. Microsoft.com(I was firstly on answers Microsoft
for a few weeks and they recommended me come to TechNet.)
Regards.
Rob^_^