Internet Explorer 11 will not open Embedded links or update application software., Open a blank page

Hello,
I have a customer with a brand new HP workstation and the same thing is happening here.
Doing a search in Norton Toolbar and then clicking on one of the results it opens a new IE page but the page is completely blank, including the tab at the top to identify the page. Also when using a tax software program that is running from a web browser
and clicking on an update it does the same thing.
When logging onto Online Banking and if you click on a transaction to view a deposit or a check it will not open that item.
The computer was installed 15 days ago. The first time we installed Office 2013 it asked to activate the product over the Internet. It would not connect to the Microsoft servers to validate the new product. OF course we had to call(phone) it in to validate.
There are more examples of "On Line" things not working properly, these are just a few.
Should I uninstall IE 11 and install IE10.
So Far I have disabled all add-ons, reset IE, Ran a full viruscan - Results Clean (N360). Customer does use the password feature in Norton 360, i beleive it is called the "Vault".
I did uninstall IE 11 and Norton 360. Installed IE 11 on and the same results. Then I installed N360 back on.
Any helpful suggestions would be appreciated. Customer does not want Chrome installed>
Paul
PAUL

Hi,
the first step in troubleshooting web browser issues is to test in noAddons mode.
Start>Programs>Accessories>System Tools>Internet Explorer (noAddons)
In your customers case you should also try navigating to the URL by typing it directly in the IE address bar.... (when asking internet related questions please include the complete address to any web pages you are having issues with).
It seems plausible that in this case a configuration of the Nortons security suite or toolbar may be causing the issue.... Without an example link we cannot test the site in question. The Nortons toolbar is probably using google as a search results provider.
To completely remove Norton 360 from the computer you need to download the N360 removal tool.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
have your tried support.norton.com?
you could try
a Reset IE Settings... (Advanced tab of Internet Options)
a Reset of IE security zone settings (Security tab of Internet Options>click "Reset all zones to default", then the Trusted sites icon, sites button....remove any domains from the trusted sites list.) (MSIE browsers have a security setting to prevent
navigation into zones of lower integrity).
Again... without a link to the website youre client is having issues with we can only guess.
Rob^_^

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Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

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Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

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Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
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HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

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Internet Explorer 11 will not open Embedded links or update application software., Open a blank page

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