Internet Explorer 11 wont uninstall or work

I am trying to help two friends with IE11 problems on Windows 7 64bit computers.
One cannot print from either IE11 or from Outlook. IE11 will also not open a link in a new window or new tab
The second one constantly gets the message IE has experience a problem and has to quit and it does.
Unfortunately I can not uninstall IE11 on either machine and revert back to IE10
When I go to the IE11 installation Update and choose to uninstall the update, I get an error message that it could not complete the operation. I have tried the Administrator cmd line "FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum
/c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
but on one machine I got an error on each action line. On the other machine the cmd ran, but after a restart IE11 was still there.
I could really use some help in fixing these two machines. I think removing IE11 and going back to IE10 needs to be done.

Hi,
The action would fail to finish, let’s check the event log to find if there is anything related to MSI installer:
Open Event Viewer, expand "Event Viewer", "Windows Logs", and select "Application”.
Right click Application, select “Filter Current Log…”, in the event source, select the MsiInstaller .
There, we can see some information about the uninstallation action.
Alex Zhao
TechNet Community Support

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