Internet Explorer starts when clicking on Firefox.exe

Whether through the desktop shortcut (which points correctly to firefox.exe in the right folder) or through the exe itself, Internet Explorer starts instead of Firefox.
Asking for a default browser from IE did nothing, as did changing the default setting for the OS (Windows 7). Re-installing to the latest version of Firefox did not work. IE was current. "firefox.exe" does start up in Task Manager and can be shut down that way.
There are no error messages and no new add-ons were installed in Firefox before this happened.
Haven't heard of anything like this before.
== This happened ==
Every time Firefox opened
== Cannot recall any settings changing.

He did add the Broadsoft toolbar. We disabled it in IE (couldn't uninstall it) and uninstalled the Outlook add-on then restarted. This didn't take care of the problem.
My problem seems different than any of the ones posted. As Firefox does NOT start a browser window at all; instead IE starts a browser window.
The toolbar was designed for IE and was not installed on Firefox. Also, my boss said the problem was there before this toolbar was installed.

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