Internet explorer unable to open url shortcuts from networked locations

Question

Hi Everyone
I have an issue with Internet Explorer not opening up URL shortcuts from networked locations.
The setup I have is a Windows 2008R2 Terminal Server (patched and up to date), which uses setup for folder re-direction (all folders bar app data) to redirect the data to a network share on the same server (ie, the my documents folder is redirected to \\server\users\username\my
documents).
When the user opens internet explorer and tries to open a favorite, the active tab sits there with a connecting... displayed on it, and does nothing else. Opening the URL shortcut directly from the favorites folder does the exact same thing.
However, when I login as the domain administrator account, and do the same thing, it works as it should.
There are two ways that I have found to get it working is to not redirect the favorites folder, and disabling the "Enable Protected Mode" for the Internet zone (Internet Options > Security Tab > Select Internet Zone, and uncheck the protected
mode box).
I have tried setting the network shares to be located within the local intranet zone, and I do believe that it is setting correctly since I can open an html document in the share and it shows the intranet zone in the status bar.
Does anyone know of a way of getting the favorites working when they are stored on a network share as a re-directed folder?
Many thanks,
Sam.

Answer 1

Hi,
Based on my test, "Enable Protected Mode" for the Internet Zone shouldn’t cause this problem. I try to move a test user’s Favorites folder to a shared folder and then try to open the Favorites shortcuts from IE, they work fine.
Could open \\server\users\username\my documents folder and directly open the shortcuts by double-click them?
If not, let’s use Process Monitor to trace the process:
Process Monitor
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx   
Download and run it. Click File menu, check Capture Events, double-click the shortcuts in shared folder, wait for some time, when the error occurs, uncheck Capture Events again. Exported events to Logfile.PML and upload the file to Windows Live SkyDrive
(http://www.skydrive.live.com/). If you would like other community member to analyze the report, you can paste the link here, if not, you can send the link to
[email protected] (with this thread title or link in the email. Please don’t share documents with this address).
Thanks.
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