Internet gone down.

Hello, I'm writing via phone as of late last night my net suddenly went down. At the time I was playing an online game when I lost connection and haven't been able to reconnect since. I checked cables all fine, went through the troubleshooting process to no success. Tried resetting the home hub 3 etc nothing. Gave up and hoped it would fix its self this morning.
Sadly not, rang the area check number no faults in my area(Plymouth) I'm lost, hoping to get help online before having to deal with India.
Here's exactly what happened, in online game when broadband light goes off and flashes orange, does not reconnect. Attemp to troubleshoot and fail, from this point broadband light is off completely as well as lan1 light on modem also off. Checked cable by plugging directly into pc and lan1 light comes on, plug back into hub3 no lan light no broadband light.
Any ideas please ? There are 3 of us which use the internet so getting it back up asap is important to me.
Sorry for writing using phone. Thanks.

You probably had a burst of noise that dropped sync and made DLM decide to put you on interleaved.  Not at all sure why the modem was unable to resync without a reset: no machine/firmware is perfect.  If there was a modem malfunction, that might even have caused the problem seen by DLM.
Is the modem vertical and in a well ventilated place.  They can get quite warm and that could cause malfunction.
Assuming all goes well from now on, DLM should see your line as good and put you back on fastpath eventually.  It can take quite a long time though.  2 to 3 weeks is typical for getting full speed back again; I guess removing interleaving will be a similar timescale.
The advice never to touch the modem generally remains correct; though obvioulsy not in your case.  It's difficult to know when to make the exception though.  The modem LAN1 behaviour you saw is very odd; but does (incorrectly) point more to the HomeHub being the problem than the modem.

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