Internet has suddenly gone really slow

hi here are tye details from my router ADSL Line Status Connection Information Line state: Connected Connection time: 0 days, 05:39:21 Downstream: 20.56 Mbps Upstream: 1.148 Mbps   ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 5.7 dB / 6.3 dB Line attenuation (Down/Up): 12.3 dB / 6.8 dB Output power (Down/Up): 20.1 dBm / 11.6 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 835 / 32 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 4965 / 7 Error Seconds (Local/Remote): 589 / 0   would you be able to advise if these look normal? any help would be great and please treat me gently as I am not the most techy! Thanks.

your stats show no problems has this started today if so this link may explain more http://bt.custhelp.com/app/answers/detail/a_id/15036
also the broadband status line on 08001690199 there is a broadband network problem affecting a large part of the UK at the moment just a matter of waiting for the fault to be cleared if you still are having problems please post back then and someone will help you further
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

  • Why has iTunes gone really slow

    Ok for some reason after updating from one of the software updates for mountain lion, iTunes has now become really slow! It's extremely annoying because every time I open it up the whole mac becomes slow and lags loads! I was just wondering if anyone else is experiencing anything like this or is it just me? Also if you know what's wrong, please help me as I can't do anything whilst iTunes is syncing my iPhone and iPad. Thanks.

    your stats show no problems has this started today if so this link may explain more http://bt.custhelp.com/app/answers/detail/a_id/15036
    also the broadband status line on 08001690199 there is a broadband network problem affecting a large part of the UK at the moment just a matter of waiting for the fault to be cleared if you still are having problems please post back then and someone will help you further
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • My speed has suddenly gone awfully SLOW

    Hello
    Not sure what is going on but my BB Speed has gone SOOO slow I can not even use it. It literally has just took me near 6 minutes to actually open my browser and get to this point of typing this out. I've been resetting the home hub, closing down my computers etc etc but..
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    This Test comprises of Best Effort Test:
    Download  Speed: 32 Kbps
    Download speedachieved during the test was - 32 Kbps
    For your connection, the acceptable range of speeds is 50-250 Kbps.
    Additional Information:
    Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps
    Thanks in advance to you all. 
    Nick

    Hi, thanks for replying I think the below is what you are after?
    It's picked up today and is faster, but even still around 4pm everyday it ends up sooo slow. I realise speed is capped at evenings and weekends but it just gets so slow sometimes and in my history of broadband I've never experienced it being that slow at time? So if you could just check the line or make sure everything is as should be I'd greatly appreciate it
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 05:58:02
    Downstream
    2,464 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.6 dB / 23.0 dB
    Line attenuation (Down/Up)
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    Output power (Down/Up)
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  • Firefox has suddenly gone wrong. I was successfully running both Firefox and Internet Explorer 8 on Windows 7. I auto-accept upgrades including the most recent Firefox upgrade and the suggested upgrade to Adobe Flash 10.1. But after this, Firefox stopped

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    == User Agent ==
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  • My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

    My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

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  • Hello! My MacBook Pro has suddenly started running slow.

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    Report generated February 3, 2015 at 5:14:44 AM EST
    Download EtreCheck from http://etresoft.com/etrecheck
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    Click the [Click for details] links for more information about that line.
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        MacBook Pro - model: MacBookPro8,2
        1 2.2 GHz Intel Core i7 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
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            BANK 1/DIMM0
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        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 834
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1440 x 900
        AMD Radeon HD 6750M - VRAM: 512 MB
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        OS X 10.10.1 (14B25) - Time since boot: 11:18:56
    Disk Information: ℹ️
        TOSHIBA MK5065GSXF disk0 : (500.11 GB)
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            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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                Core Storage: disk0s2 499.25 GB Online
        MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
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    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Application Support/VirtualBox
        [loaded]    org.virtualbox.kext.VBoxDrv (4.3.20) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.20) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.20) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxUSB (4.3.20) [Click for support]
            /System/Library/Extensions
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        [not loaded]    com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Click for support]
        [not loaded]    com.mice.driver.PS3Controller (1.0.0d1) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSB (1.2.0 - SDK 10.5) [Click for support]
            /System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
        [not loaded]    com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileMTP (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLAN (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBSwch (1.2.0 - SDK 10.5) [Click for support]
    Startup Items: ℹ️
        FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager
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    Problem System Launch Agents: ℹ️
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [running]    com.VTech.AgentMonitor.plist [Click for support]
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        [killed]    com.apple.awdd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.wdhelper.plist
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        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.motorola.motohelper.plist [Click for support]
        [loaded]    com.motorola.motohelperUpdater.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [running]    com.autodesk.backburner_manager.plist [Click for support]
        [running]    com.autodesk.backburner_server.plist [Click for support]
        [loaded]    com.autodesk.backburner_start.plist [Click for support]
        [loaded]    com.leapfrog.connect.shell.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.motorola-mobility.mmcfgd.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.VTechLLNService.plist [Click for support]
        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
        [not loaded]    org.virtualbox.startup.plist [Click for support]
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        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.codecm.uploader.plist [Click for support]
        [loaded]    com.divx.agent.postinstall.plist [Click for support]
        [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
        [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
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        uHD-Agent    UNKNOWN  (missing value)
        PdaNetMac    UNKNOWN  (missing value)
        Monitor    Application  (/Applications/LeapFrogConnect.app/Contents/Monitor.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        MotoCast    UNKNOWN Hidden (missing value)
        Launch Nikon Message Center 2    Application  (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
        Content Manager Assistant    Application  (/Applications/CMA.app)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 8 Update 25 Check version
        GameFacePlugin: Version: GameFacePlugin 1.5.3.0 - SDK 10.5 [Click for support]
        OVSHelper: Version: 1.1 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Unity Web Player: Version: UnityPlayer version 3.5.5f4 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        DivXBrowserPlugin: Version: 2.2 [Click for support]
        Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
        EPPEX Plugin: Version: 3.0.5.0 [Click for support]
        DirectorShockwave: Version: 11.6.6r636 [Click for support]
    User internet Plug-ins: ℹ️
        BlueStacks Install Detector: Version: Unknown
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Safari Extensions: ℹ️
        DivX Plus Web Player HTML5 <video>
        Twitter for Safari
        codec-M
        MacVeXe
    3rd Party Preference Panes: ℹ️
        DivX  [Click for support]
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            10%    systemstats
             5%    WindowServer
             3%    AgentMonitor
             1%    ConnectService
             0%    AppleSpell
    Top Processes by Memory: ℹ️
        399 MB    firefox
        107 MB    Finder
        94 MB    loginwindow
        86 MB    mds_stores
        64 MB    WindowServer
    Virtual Memory Information: ℹ️
        368 MB    Free RAM
        1.69 GB    Active RAM
        794 MB    Inactive RAM
        1.16 GB    Wired RAM
        7.15 GB    Page-ins
        322 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 1, 2015, 04:01:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Earth_2015-02-01-160105_[redacted].crash
        Jan 31, 2015, 07:00:56 PM    /Library/Logs/DiagnosticReports/firefox_2015-01-31-190056_[redacted].cpu_resour ce.diag [Click for details]
        Feb 2, 2015, 05:53:21 PM    Self test - passed

    If your Mac runs slowly:
    http://support.apple.com/kb/PH19031?viewlocale=en_US&locale=en_US
      Start up in Safe Mode. http://support.apple.com/kb/PH18760
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Repair Disk
    Steps 1 through 7
    http://support.apple.com/kb/PH5836

  • My iMac Mid 2010 Has Suddenly Started To Slow Down.

    Hello,
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    I don't know what else to try. Please let me know if there is anything i haven't tried.
    Specs:
    21.5 Inch Mid 2010
    3.2 GHz Intel Core i3
    4GB DDR3
    ATI Radeon HD 5670 512 MB

    EtreCheck version: 2.0.11 (98)
    Report generated November 23, 2014 at 11:42:49 AM PST
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2010) (Verified)
      iMac - model: iMac11,2
      1 3.2 GHz Intel Core i3 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      empty empty empty empty
      BANK 1/DIMM0
      empty empty empty empty
      BANK 0/DIMM1
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM1
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI Radeon HD 5670 - VRAM: 512 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 0:40:21
    Disk Information: ℹ️
      WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 779.00 GB (193.97 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Internal Memory Card Reader
      Logitech USB Receiver
      Apple Computer, Inc. IR Receiver
      Apple Inc. Built-in iSight
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      [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
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      [not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) Support
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      [not loaded] com.quark.driver.Tether (1.1.0d4 - SDK 10.4) Support
      [loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) Support
      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) Support
      [not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
      [not loaded] org.walisser.driver.DWXBoxHIDDriver (1.3.4) Support
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
    Startup Items: ℹ️
      FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [invalid?] com.paragon.NTFS.auth.plist Support
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.lexmark.bmlaunchd.plist Support
      [loaded] com.lexmark.lexnetlaunchd.plist Support
      [running] com.rim.BBAlbumArtCacher.plist Support
      [running] com.rim.BBLaunchAgent.plist Support
      [running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist Support
      [running] com.rim.PeerManager.plist Support
      [running] com.seagate.SeagateStorageGauge.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.SwitchBoard.plist Support
      [running] com.cleverfiles.cfbackd.plist Support
      [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
      [running] com.mice.360Daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [running] com.rim.BBDaemon.plist Support
      [not loaded] com.rim.nkehelper.plist Support
      [running] com.rim.tunmgr.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
      [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
      [loaded] com.valvesoftware.steamclean.plist Support
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
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    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      GarminGPSControl: Version: 3.0.1.0 Release - SDK 10.4 Support
      Default Browser: Version: 537 - SDK 10.9
      SharePointBrowserPlugin: Version: 14.0.0 Support
      Google Earth Web Plug-in: Version: 6.0 Support
      Unity Web Player: Version: UnityPlayer version 4.5.2f1 - SDK 10.6 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
    Safari Extensions: ℹ️
      Facebook Cleaner
      YoutubeWide
      Facebook Photo Zoom
    3rd Party Preference Panes: ℹ️
      Fan Control  Support
      Flash Player  Support
      Growl  Support
      Paragon NTFS for Mac ® OS X  Support
      XBox 360 Controllers  Support
      DWXBoxHIDPrefsPane  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          2% WindowServer
          0% fontd
          0% coreservicesd
          0% FanControlDaemon
          0% SystemUIServer
    Top Processes by Memory: ℹ️
      129 MB Safari
      125 MB mds_stores
      116 MB com.apple.IconServicesAgent
      64 MB com.apple.WebKit.WebContent
      52 MB Dock
    Virtual Memory Information: ℹ️
      1.97 GB Free RAM
      1.28 GB Active RAM
      434 MB Inactive RAM
      614 MB Wired RAM
      395 MB Page-ins
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