Internet Help W/ Service Provider

So i have IO Digital Cable As My Internet & Cable provider. The internet was installed into my home pc desktop but i frequently used to switch the Ethernet Jack and plug it into my Mac Book Pro to use internet on my laptop. Now as of late i've not been able to connect w/ the Ethernet cable to the internet on my laptop. (but it works fine on the desktop). I called I.O. Cust Care for online support and someone gave me generic advice but obviously had no clue what I really needed and that was INTERNET CONNECTION ON MY MACBOOK PRO. We tried rebooting/reseting/pluging/unpluging/giving it 10mins/ network diagnostics/ and nothing seemed to work.
I have a feeling it is something very simple please help!!!

Just to be clear, did you rebooting/resetting, etc. involve the MacBook, or the cable modem?
Most cable modems lock themselves to a specific device (e.g. the PC) and won't talk to another device until the modem is power-cycled.
If that's the case here then your process would be:
power off the cable modem (pull the power cable, don't just hit the power button)
unplug the ethernet cable from one device
plug the ethernet cable into the other device
power on the cable modem.
Of course, this is a PITA which is why most people opt to use a cheap NAT router that talks to the cable modem and shares the connection with multiple devices simultaneously, without needing to unplug/power cycle.

Similar Messages

Internet Trouble W. Service Provider ( I.O.)

So i have IO Digital Cable As My Internet & Cable provider. The internet was installed into my home pc desktop but i frequently used to switch the Ethernet Jack and plug it into my Mac Book Pro to use internet on my laptop. Now as of late i've not been able to connect w/ the Ethernet cable to the internet on my laptop. (but it works fine on the desktop). I called I.O. Cust Care for online support and someone gave me generic advice but obviously had no clue what I really needed and that was INTERNET CONNECTION ON MY MACBOOK PRO. We tried rebooting/reseting/pluging/unpluging/giving it 10mins/ network diagnostics/ and nothing seemed to work.
I have a feeling it is something very simple please help!!!

Many less major brands of Cable modems commit their equipment to connect to the first device that connects (by Hardware Address, aka M.A.C. address).
When you later try another computer or a Router, you cannot connect, because the device you are trying to attach has a different M.A.C. address. If they (or occasionally you) can do a deep reset to their equipment, it will accept a new M.A.C. address \[at which point it will work with your MacBook, but not with your PC].
The solution many users have adopted is to buy a Router, and then you can connect both computers at once or in any order. You can also ask your ISP to provide a Router, but they generally charge much more on a monthly basis, so most users just buy their own, then tell the ISP they got a "new computer" \[which is true, the Router is a new computer], and connect the Router as the new device with a new M.A.C. Address.
If you think you may want wireless sometime, many wireless Routers include 4 Ethernet ports as well, so you can have both in any combination and move back and forth at will.
There are a few mashups you can get into if they have told you to connect by any means other than "using DHCP". Often, these smaller ISPs will change their IP addresses, and if you do not track it correctly, you lose. If they have given you a Username and password, that may indicate use of PPPoE, which requires a special set-up.
Message was edited by: Grant Bennet-Alder

Suddenly gets hanged while in Internet,checked with service provider no problem

Font size of chat boxes & in boxes opened in Fb,are too small to read ,for aged persons ,but do'nt know the option is there to increase ,if so give it as early as possible

yes...checked all,made twice reset all...especially the cellular data...still nothing...called my provider,everything is active and loads of internet bought,that isnt used since 3 days because of this problem...
im trying since 3 hours to solve this,went into every possible setting solution,and made conclusion it must be the device problem or little possibilty my sim card...but its calling and sending texts with no problem...so i really dont know..what is the issue,but with my device...:(
i will probbaly have to go to apple store and pray they will be able to solve the enigma..oh men...iphones...

TS4006 I used Lost mode on Find my iPHone, since phone returned have been unable to make calls although do have internet , service provider can't find reason, please help

I lost my iphone, located it wuth Find my iPHone app activated Lost mode and my phone was returned, but since my phone was returned I have been unable to make any calls, although I can access the internet. my service provider says nothing is wrong. Please help

If your phone is offline, there is no way to track it. Report the loss to trhe police, your carrier & Insurance company. Change all of your passwords.
Sorry, but Apple can't help you.

TS3899 I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Hi I am using iPhone 4s.ATT confirmed my iPhone is unlocked. I am india now and I am using a simcard provide by a service provider in india. I followed the following steps. 1. Open iTunes on your Mac or PC and verify that you have internet connectivi

Hi
I am using iPhone 4s.ATT confirmed my iPhone is unlocked. I am in india now and I am using a sim card provide by a service provider in india.
I followed the following steps.
Open iTunes on your Mac or PC and verify that you have internet connectivity.
Connect your iPhone using the dock connector to USB cable that came with your iPhone.
Backup your iPhone.
Erase the contents of your iPhone
Restore your backup.
Swap the old SIM card with one for the new carrier.
Complete the Setup Assistant.
I am getting the following message
The Sim Card that you currently have installed in this iphone is from carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with iphone Please insert another SIM card from a supported carrier od request from this iPhone be unlocked by your carrier. Please contact apple for more information.
Can some one please help with me on this.
Regards
Titto

You are attempting to use the iPhone on a wireless provider that is not
supported. You will have to work with them to resolve any issues or
switch to a supported wireless provider. Which wireless provider are
you attempting to use?

Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.

Hi All,
This is my first post to ms exchange forum am getting Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator
or Internet service provider (ISP) for additional assistance. in my outlook clients, till last Sunday (12.04.15) my exchange was well & good, Monday morning suddenly the problem started like none of our outlook pop3 clients are able to communicate
with exchange (rest IMAP, SMTP & Exchange accounts are working fine). i have tried with all port no but no luck. please help me to get raid of this one.
Exchange 2013 CU6 with server 2012 Std 64Bit
Thanks,
Murali

Dear All,
I have found the solution for above problem, the problem has occur due to PopProxy inactivity
please find relevant exchange management shell commends below.
1. Get-ServerComponentstate -Identity <yourmailserver.com>
Server Component State
yourmailserver.com ServerWideOffline Active
yourmailserver.com HubTransport Active
yourmailserver.com FrontendTransport Active
yourmailserver.com Monitoring Active
yourmailserver.com RecoveryActionsEnabled Active
yourmailserver.com AutoDiscoverProxy Active
yourmailserver.com ActiveSyncProxy Active
yourmailserver.com EcpProxy Active
yourmailserver.com EwsProxy Active
yourmailserver.com ImapProxy Active
yourmailserver.com OabProxy Active
yourmailserver.com OwaProxy Active
yourmailserver.com PopProxy Inactive
yourmailserver.com PushNotificationsProxy Active
yourmailserver.com RpsProxy Active
yourmailserver.com RwsProxy Active
yourmailserver.com RpcProxy Active
yourmailserver.com UMCallRouter Active
yourmailserver.com XropProxy Active
yourmailserver.com HttpProxyAvailabilityGroup Active
yourmailserver.com ForwardSyncDaemon Active
yourmailserver.com ProvisioningRps Active
yourmailserver.com MapiProxy Active
yourmailserver.com EdgeTransport Active
yourmailserver.com HighAvailability Active
yourmailserver.com SharedCache Active
2. Set-ServerComponentState -Identity <yourmailserver.com> -Component PopProxy -Requester HealthAPI
-State Active
3. Get-ServerComponentstate -Identity <yourmailserver.com>
Server Component State
yourmailserver.com ServerWideOffline Active
yourmailserver.com HubTransport Active
yourmailserver.com FrontendTransport Active
yourmailserver.com Monitoring Active
yourmailserver.com RecoveryActionsEnabled Active
yourmailserver.com AutoDiscoverProxy Active
yourmailserver.com ActiveSyncProxy Active
yourmailserver.com EcpProxy Active
yourmailserver.com EwsProxy Active
yourmailserver.com ImapProxy Active
yourmailserver.com OabProxy Active
yourmailserver.com OwaProxy Active
yourmailserver.com PopProxy Active
yourmailserver.com PushNotificationsProxy Active
yourmailserver.com RpsProxy Active
yourmailserver.com RwsProxy Active
yourmailserver.com RpcProxy Active
yourmailserver.com UMCallRouter Active
yourmailserver.com XropProxy Active
yourmailserver.com HttpProxyAvailabilityGroup Active
yourmailserver.com ForwardSyncDaemon Active
yourmailserver.com ProvisioningRps Active
yourmailserver.com MapiProxy Active
yourmailserver.com EdgeTransport Active
yourmailserver.com HighAvailability Active
yourmailserver.com SharedCache Activ
Replace yourmailserver.com with your server host name.
Thanks

Virtual server can't attach internet service provider in physical computer

Hai all,
i'm new in here, i'm sory if my english is bad.
i have some question about virtual machine in hyper-v.
i have one machine installed windows server 2012 with 2 NIC. When i going to connect internet service provider to ether 1 in physical network it's success, but when i'm going to virtual server and want to attach internet service provider in physical network
to virtual network it's fail..
please help me,
Regards

Hi Endra,
I am assuming that you want the VM can access internet after hyper-v server connects to ISP .
Please try to follow these setps below :
1. create an internal virtual switch and connect the VM to it
2. open network and sharing center configure an IP for the new internal Vswitch
3. configure VM's IP (it should be in same subnet with the IP of new Vswitch )
4. configure the VM's gateway same as the IP of new internal Vswitch (after this the vm can ping the gateway , if it can not please try to check if the integration service was installed)
5. find the internet connection of hyper-v server , share it with the new Vswitch.
Accessing internet again from the VM.
Hope this helps
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

I cannot receive email properly now. When I open mail, it says that is downloading about 1,700 emails. At the very end, it gives me my newest ones. But this takes a long time. I've contacted the Internet service provider and verified all the right setting

I cannot receive email properly on either my IPad or my IPhone. I have had them for over a year and they have always worked fine. Until three days ago, when they both started acting up. On the IPad, when I open mail, it says it is downloading about 1,700 emails. At the very end, which takes quite a while to get to, I finally get the most recent ones. The IPad is sending emails just fine.
On my IPhone, when I open mail, it says it is downloading 100 emails, but it doesn't do that. And it gives me no new emails at all. The IPhone is sending email just fine.
I have already deleted the email accounts on both devices and reinstalled them. I've contacted the Internet service provider and verified all the right settings. The Outlook email on my desktop is working perfectly.

WMV is a heavily-compressed format/CODEC, and the processing time will depend on several factors:
Your CPU, which is not that powerful in your case
Your I/O sub-system, which is likely a single HDD on your laptop
The source footage. What is your source footage?
Any Effects added to that footage. Do you have any Effects?
Each of those will have an impact on the time required.
The trial has only one main limitation - the watermark. Now, there are some components, that have to be activated, but are not with the trial, but they would be evident with Import of your source footage, if it's an issue.
Good luck,
Hunt

Unable to log in to BlackBerry ID after OS10.3 update - Now playing tennis with BB Help and my service provider

I am running OS 10.3.1.1779 on my BB Q10 and recently purchased a BB Classic thus wanted to switch device.
The BB Q10 neither allows me to download switch or back up my device using BlackBerry Link - it keeps asking to sign in to my BBID.
I am able to sign in to my BBID from comp and from mobile web on device but not from the BlackBerry App World or Hub. I enter my email and then password, after a few seconds the password field goes blank. It logs incorrect password attempts but in not logging in with correct password.
I tweeted BlackBerry help who suggested a device wipe. I sadly do not have a recent back up and need ALL the contacts i currently have and thus that is not an option. They then suggested I contact BlackBerry Technical Support with my service provider (Safaricom Kenya) - they have never heard of it and asked me to contact BlackBerry directly.
I am at my wits end as I can neither migrate to my recently purchased Classic and neither can I use my BB Q10 without the following message popping up in my hub every time I open an app:
BlackBerry ID
One or more applications/services require you to verify your BlackBerry ID.
ADDITIONAL INFORMATION:
- User name and password have always been the same
- Tried reset password, followed prompts, accepted on mobile web and comp - Unsucessful from BB Hub/Appworld
- Tried the wait 8 hours to log in - Unsuccesful
- Tried hard and soft reset - Unsuccesful
- Tried without SIM and only WiFi - Unsuccesful
- Tried only with SIM and without WiFi - Unsuccesful
- Tried rebooting phone while connected to BlackBerry Link - Unsuccesful
- Tried backing up with both phone and comp on Airplane mode - Unsuccesful
I scoured the net and saw many similar issues. KB35119 is the closest I came to in finding a similar error on the Knowledge base and it has no resolution.
I am extremely frustrated and dissatisfied with this issue. Does anyone have an idea of what could be the issue or way around this.
Thank you.

Dear Blackberry,
I am experiencing the exact same problem, is there already a solution available?
regards,
Bart

I have bought three iPhone 6 one for me and one each for my two kids we have just done the update iOS 8.01 now all phone do not connect to service provider and touch id is not working , APPLE HELP !!!!

i phones updated iso 8.01 all three phones will not connect to service provider and touch id
will not work APPLE HELP !!!!!!!!!
anyone know i fix as i have spent over 2000 pound on three phones that won't work
all three where working fine until the 8.01 update

Apple just pulled the update because it is a major fubar! You will have to rollback your iPhone to the base iOS 8 using iTunes and Apple needs to seriously test its patches!
Update:
Simply connect your phone to iTunes and back up your data. Then, click the “Restore iPhone” button and follow the on-screen instructions. It’s a huge pain, but at least it’s better than having your shiny new iPhone turned into a big expensive iPod touch.

It seems that viber here in Oman is not working on all Apple products. I called up my service provider and I was told they have not blocked the app. Suprisingly my colleagues using samsung is not experiencing the same problem. Please help..

I am living and working here in the sultanate of Oman. Its been two days that I have not been able to use viber on my iPhone unless I use VPN. I talked to colleagues who have iPhones and other apple devices and they said they are also experiencing the same problem. I tried to call up my service provider (NAWRAS) and they informed me that the problem is not on their side, that they have not blocked the app. Surprisingly, when I asked my colleagues using samsung, they said the app is working just fine. What seems to be the problem? Are the codecs (I hope I am using the right terms here) used by viber now are similar to that of the other messaging blocked apps like Tango, weChat and skype?
Please help us on this. Thank you!

Maybe its a Viber problem. As that is not an Apple product, why don't you try and contact the developer?

PLEASE HELP - Service provider fault - how to get...

We are at breaking point!!!!
My lovely 81 year old Dad has tried to switch to BT infinity. He had a regular BT service before, but as of the 30th April he was meant to have BT infinity. HOWEVER, this is not the case. I spent last weekend there to try to help, but after BT sending out a new Hub, there still is no connection. I spent near 4 hours on the phone to India where (very frustratingly) they went through the same tests each time, despite me telling them that they had already been done, and no one could fix the issue. It seems the hub is working but the 'service provider' is not. We can get through the first two set up stages but never get past the 3rd. We get a BT Wholesale page suggetion there are 5 different service provider problems. Poor Dad has tried again today to ask an engineer to come out and still they insist on doing the same tests and insist there is something wrong with the 'device' (computer). There clearly isn't as we have tried several other devices and none of them can connect, so what else could the problem be? I think it's an engineer problem but how the hell do you get an engineer out, there is no UK number to call. Has anyone else had this problem? If so did you manage to solve it and how?
It's enough to send you round the twist or leave BT!
Thanks in anticipation.

Thank you for your reply Neil, if we had known about the forum earlier we may have got further quicker.
Apparently the phone line is now down and the earliest we can expect an engineer is next Wednesday.
I have to say the customer service has been unbelievably atrocious. To think that they have had a problem for almost a fortnight and it has taken my Dad, my brother and myself 10 calls all lasting at least one hour, to be asked the same questions and to get absolutely nowhere. My Dad is hard of hearing but I found it difficult to understand the customer support rep and he found it difficult to understand me. I have no problem with Indian call centres but this was ridiculous. My elderly parents live in a small town 120miles from me and although they can live without broadband a phone line is pretty essential part of modern life. Yes, they have a mobile phone but they have paid for a service and they are simply not getting one. Trying to tell BT and get someone to do something about it has been enough to want to cancel altogether. It's such a shame BT has got such a terrible reputation for this, surely they can provide a better service than this? No doubt there won't be any compensation for the time we all have wasted trying to resolve this - how can you compensate for 10 hours of pure frustration?
If you wish to help you could raise this with your managers as an example of how to avoid this happening to someone else.

I would like make my iphone 4S simfree in order to use it with my current service provider. I don`t know where to ask it; and need help. Thank you.

Hello everyone.
I`m a apple user from Turkey. Lately I have bought an iphone 4S in U.S.A and brought it back to my country. My problem is I can`t use it with my local service provider; because I can`t activate my iphone 4S with the sim kart which I have.
I need help; and asking you what can I do ?
Thank you all for your attention.

Actually I had a friend of me to buy it for me. When I got the iphone 4s there were a At&t sim kart in it already.
I can make it unlocked for free ?
Thank you both for your attention.

How do I get rid of an internet service provider (Cisco) that I never wanted but Cisco keeps me from getting online with my own internet service provider?

I have tried to get rid of an internet service provider named "Cisco" that keeps blocking me from getting on the internet. I have no idea how "Cisco" is doing this. I have only one internet service provider that is Not "Cisco" . "Cisco" keeps coming up on the screen to sign in with a password which of course I do not know and do not want. I went into Safari preference to change the settings and found 2 that I do not want. I thought I had gotten rid of this "link sys" but keeps returning and shows that it is locked. How do I get rid of these in my Safari preferences without a password to them. I only want the one internet service provider that I have to be there and not the other two. Thank you so much.

That is the login into the router itself. Most routers, in order to set them up the first time or after a reset or power fail, have this login procedure. You connect to the router login and configure the settings for your use.
Is this a new router or has it been recently reset in some way? As was written above if the router was provided by your isp then contact them for the setup procedures.
If the router is yours (or someone else's in your household) you need to look at the manual that came with it or go to manufactures website for instructions on how to set it up.
regards

Internet Help W/ Service Provider

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