Internet Hub Phone - help!

My hub phone doesn't seem to be working properly. It rings but nobody is there, so you put the phone down and it rings again about 10 seconds later and the caller is there. Sometimes the phone rings and all you can hear is a very high pitched sound but again no caller is there. If it's not charging in the docking station sometimes it will make an odd repetitive ring sound until you put it back in the docking station. Other times people say they've called us but we have heard nothing. Other times they get through first time. I have changed the batteries in the phone and pressed the reset button many times so not sure what else to do now. It's been fine for over a year but seems like its on its way out now - any ideas?

Goody wrote:
The phone can be a little tempramental. As suggested remove the batteries and wait 60 seconds and replace.
Mine used to go off on one and that was the only way to correct it.
Glad Im not the only one who missed poster had changed batteries !!
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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Problems with BT Home Hub Phone 2.1 help!

I've been having problems with my Hub phone 2.1 handset for weeks now. A catalougue of woes: 1. It doesn't ring properly with incoming calls- It starts to ring but then there's a horrible highpitched feedback noise and then the handset resets itself. Impossible for people to reach me. I have to call everyone back. 2. It doesn't charge properly. It makes the "bleep" noise when placed on the cradle but stops charging after a few moments. Sometimes it makes the bleep at random times. Often the phone has been on the charging cradle all night but will cut out during a 5 minute call because the battery is flat as a pancake! Which leads to... 3. The phone will cut out at random times during a call (even if the battery is showing full). There's the horrible feedback noise and the phone resets itself again. This happens whenever I use speaker phone too. The Hub and handset are less than two years old and broadband and all the rest of it seem absolutley fine. It's just the handset. Any advice please? Thanks! )

Change the rechargeable batteries, sometimes they don`t last very long, their capacity reduces and there is not enough power to operate the handset properly.
Try to find ones with a higher capacity, as they do seem to work much better. I have four hub phones, and the original batteries lasted about a year. The replacements I fitted are fine.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Using hub phone without BT

Hi All,
I recently left BT to go to another supplier for BB and phone line.
Since the switch last week i have still been able to use my hub phone as a landline but the date and time have reset to 12am/year 2000. I have tried to login to the hub to try and get an update but the page wont load...possible because i'm no longer a customer? Is there another way?
I also seem to still have a BT wireless connection...i thought everything would be deactivated when i left BT?
Im just a bit confused with all this!
Solved!
Go to Solution.

It works as a land line because that is what it is now remember when it was a hubphone you could select to use your land line by dialling 5 all that has now happened is it defaults to land line as you no longer have a bt internet connection as to the wireless part do you mean FON or as a wireless network around your home if the latter then a wireless network works on its own with out an internet connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Bt home hub phone.

Since last night my home hub phone keeps coming up number unavailable whenever I try dialing,It started whilst I was in the middle of a call and just cut off.I've tried everything and nothing seems to work.
It will dial out if I press 5 and then type in a number (uses the landline I think) but it doean't work if I use it to answer a call.
Help !!!!!!
Ignore - The only thing I didn't do is restart the Hub,Schoolgirl error & everything is ok now.

Hey there.
Hopefully someone might be able to help, but I have been having the exact same problem. I can get the Airport Express to set up (if it is connected to my wireless BT Home Hub via ethernet cable) Airtunes fine, but when I try to get it to then join an existing BT Home Hub wireless network, I enter the wireless key (with and without the '$'sign) and the AE says that settings have been successfully changed and AE is restarting.
The problem then occurs that the Airport Utility times out and says that it is unable to find any Airport Base stations. A soft reset of the AE and it is picked up, only the changes have not taken effect! Must have done this 20 times now.
It will however work over a wireless connection if I make the Mac join the AE network, but as we all know, this disables internet on the Mac.
Any ideas?

No internet or phone service for over a month

I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.

I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

Using your old BT home hub phones with the home hu...

If you want to use your old BT Home Hub phones with the new Home Hub 3. Here is a diagram showing how to do it.
Using your BT Hub Phones with your Home Hub 3
It may help people to utilise their old phones.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
Go to Solution.

There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Main/hub-phone interference?

I set up BT Broadband a year ago and it works perfectly.
Recently I decided to activate the additional phone line, and plugged a phone into the hub socket. Again, it works perfectly,
BUT
all incoming calls on the main phone also cause the hub phone to ring. As long as no one picks up the hub phone, the main phone works exactly as normally. The hub phone otherwise works as intended - I can dial out, and it receives incoming calls without ringing the main phone.
I had intended using the additional line as an independent phone in the granny annexe, but this is obviously going to be useless because of this interaction between the two lines.
I have tried several different phones, all modern, and it makes no difference. I have also tried several different filters, both the one that came with the kit, and others.

Try here it should let you set up what rings when but I find the hub still shows main calls as missed even though it dont ring and the main may ring with the hub all seems a bit daft to me
http://bthomehub/telephone.lp?be=0&l0=2&l1=1&l2=-1
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

N73 - error "internet : invalid phone number"

i try to make a program use J2ME. this program is only add "*11" before the phonenumber. the format is like this :
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*11081805136895 (after add "*11")
if this number send to provider, it make user can use a fiture from this provider.
I have "textfield.phonenumber" to get the phone number from user. when i fill this textfield with searching from phonebook, my program can work well. But, when this combination number send to the provider, N73 show error "internet : invalid phone number". in fact this program can run at nokia 6600, and some phone from Sony Ericsson.
i hope somebody can help me ... plizz....
thank you

Its not something that SKYPE doesn't know about. This same problem has been going on intermittently since 2011. (There are posts that date back to January 2011)
This seems to be a problem that Skype is unwilling to solve or fix.
Perhaps if people called the Better Buisness Bureau and other authorities like the FCC, perhaps after a few million in fines they'll be willing to actually fix the problem.
IF their company is not in the US, then they can be banned from operating in the US. This would create a problem for them as all countries would follow suit...except china.
This problem might be considered a fraudulent service as you are paying for a service you can not use or promised services are not available as stated.
So all the "moderators" that try to regurgitate the "make sure..." manifesto don't really have a clue. Its also not possible to hold moderators responsible for "placating" people with BS solutions as their usually not part of the company nor are they being paid to "moderate" forums.
The only thing you can truly do is cancel your sub for Skype or just not renew it when it ends, this is what I plan to do. I can get vonage and pay a bit more and get problems solved. Perhaps when they lose a few million "PAYING" customers they'll acvtually get a proper support service and start acting like they have a service to render.
Thats my advice, like it or lump it you know I'm right. So go get vonage for VOIP and drop Skype until they get a clue as to what their doing.

I own Photoshop CS. It will no longer activate by internet or phone. Any suggestions?

In June my computer crashed and when I got it back I had to reinstall Photoshop CS, activation was no longer supported by internet or phone so support provided me with the following link to download a free version of CS2:
http://www.adobe.com/downloads/cs2_downloads
. Computer finally died and so installing programs on my new laptop. Link no longer works and support directed me to this forum to get what I need. Seems strange that support could not help.

Here is a link. http://www.digitaltrends.com/computing/how-to-get-photoshop-for-free/

HH2 - how to disable DECT hub phone signal?

I have just been upgraded to BT Infinity broadband, which I agreed to mainly because it worked out as a better deal than my current calling plan with two lines.The extra speed is great, I have no problems with that at all. What I do have a problem with is the microwave emissions of the Home Hub 2.0.
You can call me old-fashioned, call me paranoid, in fact call me what you like; but I'm one of those electrically-sensitive folk who happen to believe that having a microwave transmitter in the home is bad for your health. I have a perfectly good wired LAN serving two desktops and an occasional laptop, and I have perfectly functional landline phones. I do not need and most certainly do not want any wireless in my home.
When I accepted the offer, I specifically stated that I did not want the hub to be emitting any form of microwaves, and was assured that the default option for Infinity was to have all wireless disabled on the Hub so it shouldn't be a problem. This is not the case. I've only had it two days and already I have headaches from it. I also have a meter so I can detect the emission levels from it, and they are well above the recommended levels adopted by many other European countries (but not the UK).
I have disabled Wi-Fi on the hub (that was easy); I have opted out of BT Fon so I shouldn't be getting that either. Yet the hub is still emitting a DECT signal, which I can only assume is for the hub phone that I don't have. The engineers who installed the system were most helpful, and even called their boss about this. He said that it was possible to disable the DECT as well, but that I would need assistance from technical support to delve into the inner workings of the hub software. I subsequently spent three hours on the phone to various technical support staff - albeit most of that time was spent on hold - but nobody it seems could provide an answer to this.
CAn anyone here help with this question? Or if it's not possible to disable the hub microwaves, is there an alternative router that could be used?
I'm hoping one of the tech gurus on here will be able to help with this, otherwise I'll be calling customer services and asking for my old ADSL service back.
Solved!
Go to Solution.

electrostressed wrote:
You can call me old-fashioned, call me paranoid, in fact call me what you like; but I'm one of those electrically-sensitive folk who happen to believe that having a microwave transmitter in the home is bad for your health. I have a perfectly good wired LAN serving two desktops and an occasional laptop, and I have perfectly functional landline phones. I do not need and most certainly do not want any wireless in my home.
I'm sorry if this sounds unsympathetic, but you are describing an irrational anxiety symptom rather than any real and apparent physical hazard.You speak of your belief - I'll confine my comments to facts.
There are NO reputable studies showing ANY definite correlation between ill health and "Microwaves" (as you put it). On the other hand, there is considerable scientific evidence pointing to suggestability as the source of claimed symptoms such as "Headaches caused by microwave radiation". For the record, the term "Microwaves" is just a loose description of radio waves in a certain frequency band. There is nothing magical or sinister about this.
The whole "Microwaves are bad for you" scare was whipped up by a small group of malicious and self- interested writers in the USA about 30 years or so ago. It was they who dreamed up the pernicious term "Electrosmog". Their propaganda was seized upon by the anti-technology lobby and cynically exploited to gain support amongst the technologically bewildered. You may yearn for a wireless free home - but you won't find that anywhere on this planet. Naturally occurring radio emissions and everyday man-made signals are with us for good.
I have some background in this - I spent many years working in radio engineering. Some of this was in an environment exposed to much higher levels of radio frequency than you will ever encounter in a domestic situation. Neither I, nor my colleagues, nor any of the hundreds of others doing similar work suffered the symptoms you report. No headaches etc. None of us have since developed any illness which is outside the normal range of age-related ailment.
I suspect facts won't change any of your beliefs. You are free to believe what you like - but beyond a certain point, you will find it hard to get others to take these beliefs - or you - seriously.

Using two hub phones

Can anyone tell me if I can use two hub phones and use both phones simultaneously and talk to the one person, so there will be three phones used, the two hub phones and the other persons phones. The reason I ask is because at the minute with the dect phones we have me and my wife can both talk to my mother at the same time. Thanks for your help.

No, the hub phones will not work like that as if you make a call on hub phone 1 and then switch on hub phone 2 by doing this you will get dialtone on the second phone and not just switch into hubphone 1s call.
It is an actual feature of the hubphones to make multiple simultaneous calls, but in your situation this is not a lot of help.
You could just plug a standard cordless phone into the back of the hub that has multiple handsets, in that situation it would work just how you want.
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Hub phone

does any one have an idea how i can find out my hub phone number when i do not have the hub phone light on ???

from what I remember if you access your online phone account on bt.com then both my numbers are shown - broadband and normal phone
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BT Home hub phone v2.1a item code 044662 - how to ...

Hi
I have a BT Home hub phone v2.1a item code 044662. The default PIN of 0000 is not valid. How can I reset do a factory reset please?
I had changed the pin on my other v2.1 phone from 0000 ok, but this phone wasn't registered to the hub at the time (I have of course tried the new pin on the other phone, but doesn't work).
Regards
Mark

If you key the wrong PIN three times in a row, your phone will be barred as a security measure. If this happens, call us and we'll ask you some security questions before giving you an unblocking code. Contact Customer Services on 0800 0322 111 free from a landline or dial 150 free from your BT ToGo.
If its not a legal phone ie off ebay the forget it
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

BT Hub phone

Hi, I'm having trouble with my Hub Phone - it says searching for hub. this has been going on for a few days, I have tried registering it but it says unavailable. Can someone help please.

Hi Ian,
Please try the following steps: -
1. Check for the Hub & Hub phone version i.e Home Hub 2.0 A or B and for Hub Phone 2.1 A or B (as if used with different versions it wont work)
2.Restart both the Hub Phone as well as Home Hub.
3. Login to the GUI of the Home Hub by going to the following URL i.e 192.168.1.254 by typing the same in the address bar of your browser.
4.Check if it asks you to reset the default admin password, if yes than change the default password coz the error 500 that you are getting is caused for the same reason.
5.After changing the password login to www.bt.com/bbv and register your bbtalk service with the help of your bbtalk phone no. and password.The phone light should be glowing by now after the configuration is successful.
If after doing all the above steps still unsuccessful than try a hard reset to default on your home hub and follow the steps again, i am sure the issue will be resolved.
Keep me posted.
Regards,
Avi

Internet Hub Phone - help!

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