Internet just dies

Question

I moved house and brought my bt internet and tv with me, since i have had a great service and dealings with BT for over 2 years.
When i moved house the broadband was on and working great then after being in my new house for ten days the internet would run slow or just keep timing out. I reported the problem with BT and they said that there was a fault on the line and it would be sorted in 48 hours. I then got a call back saying the problem fixed, I still had the same problems and went through the test they told me like restarting the home hub, plugging into the test socket. I was also told to run a speed test with speedtester.bt.com. The problem is to this day i couldnt get the speed test to work.
After a number of more calls to BT they are going to send a engineer out.
I just want to know if anyone has had problem with there broadband speed going really slow and timing out.
I was told my connection was going to be 5.5MB but i am getting between 2mb - 3.5mb if i am lucky. My BT vision seems to work ok but runs really slow in the menus and loading information and pictures.

Answer 1

welcome to the community forum where customers help customers
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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