Internet just stops after 10-15 minutes browsing

We have had this laptop about a year, mainly for work, but the internet browsing is a bit of a pain.  After browsing for about 10-15 minutes it takes an age to load pages and then just can't.  No matter how long you wait for it to catch up.  shutting down and turning on works, restarts don't.  Can't seem to get any help from the support line.
We are using Mozilla Firefox, but it also happens on Internet Explorer.

What is the COMPLETE Model Number?
Are you connecting to the internet via the Modem, WiFi, or LAN?
What OS are you using and at what Service Pack Level?
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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