Internet over usage!

I have been with Bt for about 4 years now and have always had broad band option 1 which gives me a 10G allowance per month. I have never in the whole 4 years ever come close to exceeding this but today I received a bill for £100 of over use in the month of december! So I rang them up and apprently I had exceeded the 10G use in the first 6 days on December and then continued to over use my allowance by nearly 10 times!!
Thing is nothing has been different in december to any other month, its just me and my partner that each have a laptop each which gets used for about 1 hour each per night! We dont do online gaming, watch HD movies on it or do anything else that could have used that amount of G's! The home hub is always protected so nobody out side could of used it and BT refuse to to even discuss the possibilty that there infomormation is wrong and they want to increase my direct debit to £105 a month because of this! But they wont disscuss this even and told me after the first payment they could reduce it to £75 a month which is still nearly twice what I pay now!
There is no way I have used 110G in 1 month so is there anything I can do?

Unstablecable wrote:
I have been with Bt for about 4 years now and have always had broad band option 1 which gives me a 10G allowance per month. I have never in the whole 4 years ever come close to exceeding this but today I received a bill for £100 of over use in the month of december! So I rang them up and apprently I had exceeded the 10G use in the first 6 days on December and then continued to over use my allowance by nearly 10 times!!
Thing is nothing has been different in december to any other month, its just me and my partner that each have a laptop each which gets used for about 1 hour each per night! We dont do online gaming, watch HD movies on it or do anything else that could have used that amount of G's! The home hub is always protected so nobody out side could of used it and BT refuse to to even discuss the possibilty that there infomormation is wrong and they want to increase my direct debit to £105 a month because of this! But they wont disscuss this even and told me after the first payment they could reduce it to £75 a month which is still nearly twice what I pay now!
There is no way I have used 110G in 1 month so is there anything I can do?
Hi. Welcome to the forums.
Can you pop over to the online usage meter (see my shortcuts options 14d & 14e - hopefully one will work) and see what your current usage is for January.
From your given information, it looks extremely unlikely that you have used that amount of data. You should (in December) have received a 7GB usage email - is there any chance you have had this ?
For information, there have been a large increase in users posting about higher than expected usage recently. I feel that something isn't quite right somewhere.
As Hamish mentioned, your best course of action is to contact a Moderater (click on their username to find the email address) and include your account number and a link to this thread. You can copy/paste a link by clicking against the "1" in "Message 1 of xx" in your original post.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

  • Waiver on over usage on bb option 1

    i'm new to computers and broadband. didnt know there was a limit of 10GB on option 1 that i have, or i wouldnt of let my daughter watch all them movies, iplayer, youtube, etc. ended up with £50 cost on top of my bill. i only just managed to sort out an email address and register with my BT. it took me a long week to do this after the bill landed on my doormat. i'm running out of time on the bill and i cant afford the over use charge  at the  moment cos £50 lot of money to me the way things are. this has proper stressed me out as i just come out of hospital overcome a serious condiition on icu. i'm gonna put one of those warning things on so it will tell me if it goes over the 10Gb again.
    anyway i read up on broadband usage and it says that if you go over on your first bill the overusage can be waivered, but how do i go about this. the operators cant speak english proper so they cant understand me or i them. so can someone from BT pleaase give me a phone number, not to indian operator or machine, or a link for the waiver please. thank you. please reply asap
    yours M
    To the end of time and things...
    Solved!
    Go to Solution.

    chrisbamb said:"This is the passage under the "What if I go over my Allowance" Section:
    If you do go over your monthly usage allowance then you may be subject to additional usage charges as outlined in our Broadband Usage Policy. In certain situations charges may not be applied. If it is the first month that the allowance is exceeded, we will waive the charge and send you an email confirming the amount of additional usage and notifying you that any further over-use in subsequent months will be charged. All charges will be added to your next bill.
    Unfortunately though the charges will be returned on your next Bill not taken off this one. You will still need to pay this Bill and then receive a credit on your next Bill. I would also look at what mediums your daughter is using to "download" films. Is she using UTorent or Vuze or some other type of torenting or is she streaming?
    As advised above, if your daughter is going to be using that much internet I would upgrade to the unlimited package otherwise expect lots of charges in the future as 10GB's goes nowhere when you are downloading or straming."
    this has been very useful. i did do a search on this forum referring to waiver but to no avail so here i am.
    i will pay the bill anyhow altho i will ask for a delay on paying it as to give me time to get my next pension. i just hope that the £50 will be credited to my next bill, otherwise if the charges go onto my next bill its hardly a waiver as such if i dont get the credit.  the bill i got is my first broadband bill but not my first phone bill. i didnt get an email because i only set up a email the last few days. i hope this isnt a necessary requirement to qualify for the waiver. but this is why i didnt know about the over usage.
    my daughter has put movies on my pc disc, but she also watching youtube, channel 4, and bbc player altho i have stopped her from doing this untill i sort out what the 75Gb over usage is defined. i get answer to one question but then it opens new cans of worms as this is all new to me so i am learning the hard way as i go along.
    thank you
    m b
    To the end of time and things...

  • Iphone 4 upgrade 5.0.1 now no internet over 3g

    Iphone 4 upgrade 5.0.1 now no internet over 3g. Wow this is soooo frustrated... died during backup with first install so downloaded update then when I installed had to restore to complete. now no internet over 3g. works fine on wi fi but app store, maps, safari text message nothing works

    I had the same problem with my iPhone 4, except mine did the exact opposite. I had to turn off wifi completely and stay on the 3g network. Luckily Verizon has unlimited data usage so it kinda solved that problem. The app store only works half the time and you can get on the internet, but you cant browse anything. The search engine works, but you cant open any pages. I dont know who your carrier is, but Verizon replaced mine under warranty with an iPhone that is still on the previous operating system. I spoke with Apple and Verizon about all the problems, and after numerous updates and restores and changing just about every setting in the phone nothing helped. The internet problem is just an awesome feature of the new iOS5!

  • Internet data usage management

    how can i set a internet data usage limit?

    I understand why they want to cap their usage on their own. I am in an area where they enforce data caps and charge for additional usage and grew weary of the constant overage notices. Well, I thought I was going over data caps anyway. For the last couple months I kept getting over limit notices and was wondering why. I did everything, changed the wireless passwords installed apps to monitor usage but still kept exceeding limits. The last month was the kicker for me, allegedly, I exceeded my limit 5 days into the billing cycle. Have no idea how that could have happened. When I called to ask why they only said you torrent so you must be over cap. They would not discuss usage at all. So I ordered service from another provider and unplugged Comcast. Took about 3 weeks for new provider to get installed and running along. Yep, you guessed it, I WENT OVER AGAIN! Darn Comcast modem has been unplugged for almost the entire month but I am still showing usage. Glad I found a new company and will no longer have to deal with fraudulent billing practices. Shame too, you have the fastest product available in my area. ****BE WARE - Comcast may be charging you for data you aren't really using.

  • VPN - can't access internet over VPN

    Hi,
    I have an issue with VPN.
    For my work I need to be able to log into my office network remotely and then access remote desktop connection from within my work network.
    This won't work unless I am accessing the internet from inside the VPN.
    I have got this working on a PC, just had to select "Use default gateway on remote network" and now when I access the VPN on a windows laptop I am accessing the internet over the VPN.
    When I connect to the VPN on the Mac I can access the network, email server, file servers etc, but can not access the internet through the VPN.
    I have tried:
    - changing the service order
    - ticking and unpicking the send all traffic over VPN setting
    I can get to the point where I can access my work network over the VPN while also accessing the internet over my wifi but cannot get it so I can access the internet over the VPN connection. It is a PPTP VPN.
    Does anyone know how I get my Mac to use the default gateway on the remote network?

    If this server is behind a (NAT-) router you need to turn on "ipforwarding only" in Server Admin NAT configuration otherwise the server wont route packets beyond it's subnet.

  • IMac G5 isight Can No longer connect to internet over Airport

    I have an iMac G5 that has been working fine on my Airport Extreme wireless network for 3 years. Suddenly, I can no longer access the internet over my Airport connection. The computer is on my local Airport network wirelessly (I can access it from my laptop and share files). I can connect to the internet from 4 other computers connected to the same wireless Airport network (2 MacBook Pro's, 1 Powermac G4). In addition, if I connect my iMac to my laptop via a twisted pair ethernet cable and turn on internet sharing on my laptop, my iMac can connect to the internet. All systems are running 10.5.5 and no firewalls in place. I checked my internet preferences and they have not been changed from what they were before when it was working. DOES ANYONE HAVE ANY IDEA WHY SUDDENLY IT STOPPED CONNECTING TO THE INTERNET OVER MY WIRELESS AIRPORT CONNECTION?

    I have just experienced the same situation. Everything was working fine and now I can't connect to my airport from my macbook pro. I also have an iMac G5 working perfectly well on the same airport.
    Could it be a latest update that has caused the problem?

  • How to configure Internet over BT?

    Hi,
    I have bought a SonyEricsson m600i, and I'm trying have internet over bluetooth on my phone with a EP-2101\A1 (This comes with Toshiba 3.00 driver, I downloaded 4.00 driver - for XP SP2).
    I don't know if anyone has the same setup of phone AND bt stack...
    I have been trying almost every setting to make them connected, but I think, EP-2101 needs a NEW driver.
    Please have a look at this picture: I can make COM connection, but I can't make a NETWORK connection (DISCONNECTED BT on the picture!!)between my things:
    http://wolf.miki.hu/status.jpg
    Does anyone have any idea how to establish NETWORK connection between my SE m600 and my EP2101\A1 BT?

    Hello
    If the paring between your PC and mobile phone is successfully you must add your mobile phone as new modem. This option you can find under Phone and modem options > Modems tab you can find it under Control Panel.
    After that you must create new dial up connection and as modem choose your BT mobile phone. With right number you will be able to establish the connection and use it for Internet.
    I have done this on this way for a long, long time. I hope that i didnt write something wrong. Please let me know if you will have success!
    Good luck!!!

  • Charged for broadband over usage but still below l...

    Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
    Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
    Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
    Thanks in advance,
    Cheesed-off (paul)

    Hi Cheesed-off,
    Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Over usage of my allowance by 67gb with no warning

    i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
    has this happened to anyone else and if so how did you resolve it.

    amchimneys wrote:
    i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
    has this happened to anyone else and if so how did you resolve it.
    Hi.
    I find this rather weird, and certainly sounds wrong.
    May I suggest you click on my shortcuts, and use option 12b. If it requests a login with a Yahoo! ID - enter your full email address you initially chose. The resultant screen will do one of two things. (a). It will either allow you to add sub accounts towards the bottom of the page - this means the account is a primary, or (b) it will actually tell you the email address of the primary account.
    If (a), then hopefully a forum mod can sort out this problem as you will clearly have been given incorrect details on initial setup.
    If (b), then again a forum mod should be able to get to the bottom of why you were not informed of the primary email address and login details.
    I am actually surprised that BT told you the email address the warning emails were being sent - I assume that you gave them your security details, in which case could mean option (b) above is relevant.
    You will probably not be able to login to the "other" email address as either it's not yours (my scenario 'a') or it will be a different password to your other account.
    There are ways to tell if an account is active, rather than inaccessible.
    Go to [https://login.yahoo.com/config/login?] and enter the email address you were given by BT and a password - if it comes back with "This ID is not yet taken", then the account doesn't exist. If is says "Invalid ID or password", then that typically means a wrong password, but the email address exists.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • No Internet Over Network

    We recently have been having some problems with our internet over a network. The internet works fine when a computer is directly connected to the modem (we have DSL with DHCP) as that's what I'm using right now. We recently bought a brand new Airport Extreme (802.11n). I've followed the instructions, and for some reason, we can't get an internet connection coming through the base station, wired or wirelessly. Any help would be amazing. Thanks!

    Hello Zzarkc-20. Welcome to the Apple Discussions!
    It's always a good idea to perform a complete power recycle of your network components when changing configurations.
    Try the following, in order, checking for Internet access after each step, until resolved:
    1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
    2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
    3. Perform a complete power recycle of your network components as follows:
    Modem/Router Power Recycling - Quick
    o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
    o Power-on the modem; Wait at least 5 minutes.
    o Power-on the AEBSn; Wait at least 5 minutes.
    o Power-on the computer(s)
    If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
    Modem/Router Power ReCycling - Full
    o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    o Power-on the modem; Wait at least 15 minutes.
    o Power-on the AEBSn; Wait at least 5 minutes.
    o Power-on the computer(s)
    4. Contact your ISP to have them perform a "modem reset."

  • Extremely slow Internet over Airport, good speed with Ethernet

    I've been using an airport extreme router (802.11n) for a while and recently I've noticed an incredible slow Internet over wifi. When I do a speed test it shows numbers like 200 kbps and I have a 10 mbps cable Internet connection. When I connect the ethernet from the modem it's perfect speed. Obviously Airport is slowing down my Internet connection. I tried resetting the Airport by pressing the reset button at the back, and it worked perfectly for a while. But after a few days it got back to slow Internet. Anybody have any idea?

    I don't know if this will help anyone else, but I came across some changes (purely by experimentation) that may help. I hope so, at least...
    I opened the Airport Utility and I swapped channels. The default is channel 6, but every other WiFi router defaults to this channel, too. I changed my Airport Extreme to use channel 3 (as well as my Airport Express), and now things are back to what I would have expected for an 802.11g connection.
    I will offer the suggestion that those of you with the same Internet slow-down observed on their iMac G5's try swapping channels. If you have an expanded WiFi home network vis-a-vis an Airport Express, be sure to update it first before you update your Airport Extreme.
    Best wishes and good luck!
    TRB

  • Internet / Data Usage Application for the z10? DATA MONITOR, DATA USAGE MONITOR, DATA ANALYSER, DATA USAGE APPLICATION

    Please can RIM / Blackberry develope for the z10 an Internet Data Usage Tracker or Internet Data Usage Monitor for 4G / 3G / WiFi / Edge !
    IF YOU AGREE, PLEASE LIKE THIS THREAD AND COMMENT "I agree if you like"

    If you agree, click on like above..
    -: DrewRead :-
    Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
    "Like it" if you like it.

  • HT201415 actually i am use iphone5 in bangladesh. But i am facing some problem , when i am useing the internet over cellular data network. when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device pr

    actually i am use iphone5 in bangladesh. But i am facing some problem , when i am useing the internet over cellular data network. when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device problem or Carrier ?

    Hafizur Rahman wrote:
    when i am open the cellular data on but no icon E display but when Enable 3G on-of then E is aviable.its a device problem or Carrier ?
    Problem? I'm not even sure what your problem is, much less whether it's a problem with the phone or the carrier.

  • My ATV gen 2 won't connect to the internet over a wireless BT home hub 5 network

    My ATV gen 2 won't connect to the internet over a wireless BT home hub 5 network. I've recently upgraded to a BT HH5 and now I cannot airplay with my 2011-MBP, and the ATV will not connect to the iTunes store or software update.

    Ok, thanks (not sure I know what you mean!). I have seen a solution that tells me to rename the two SSID's? Is that what you mean? All my devices are wireless, and all can connect to the internet except the Apple TV. Now I have disabled the 5GHz channel all devices are on the 2.4GHz channel and all work fine, including the Apple TV and airplay between my MBP and ATV.

  • Remote access to PC from the Internet over a DSL connection!

    Hello! I have a PC on the local LAN which is hooked to the Internet over a DSL Modem (Speedstream 4100) connection using a 2620 Router with 12.3 IOS. A remote vendor wants to access this PC using "Port forwarding" to Port 3389. He was able to do this using a Linksys Router instead of a 2620.
    There are no leased public IP addresses on this connection. The vendor was able to use some DDNS to accomplish this successfully. Now, the Linksys Router has been replaced with 2620 and I need help configuring this.
    Any ideas? Thanks in advance!

    Try:
    ip nat inside source static tcp 3389 interface fastethernet0 3389
    If the IP address for FA0 is dynamic, you can use DDNS as mentioned (requires additional configuration), or simply look it up in the router and communicate verbally to the vendor.
    Hope this helps, please rate post if it does!

Maybe you are looking for