Internet Problem with Time Capsule (Wi-Fi) and AT&T U-verse Motorola NVG589 (Bridge Mode)

I'm having a problem with my Internet connection. For some unknown reason it keeps cutting out every 5 min for about 5 seconds. The wi-fi signal doesn't drop or anything like that, just the internet connection stops working for a little bit and then its fine again (pages don't load, etc).
Here is my current set-up:
1. AT&T Motorola NVG589 - set to bridge mode as per instructions here http://www.dslreports.com/faq/17734 (followed instructions step by step)
2. Apple Time Capsule (latest model 2TB)
3. Motorola is connected to the Time Capsule through an ethernet cable.
I tried contacting AT&T and they just sent me a new Motorola router, I installed it, put it in bridge mode and still the same thing is happening.
I am thinking maybe there is some problem in settings or something. Airport Utility is showing everything in "green", no problems there.
Please let me know if anyone can help.

Ok, here is an update on how I decided to deal with the problem. I will include all of my troubleshooting step by step for easy reference.
1. At first I put the NVG589 into Bridge Mode and used the TC as the main wireless router. This didn't work as my connection kept dropping for no apparent reason.
2. Second, I tried to put the Time Capsule in Bridge Mode and connect it directly to NVG589. This didn't work as my connection would still lag out for 5 seconds about every 5 minutes.
3. Third, I bought an ASUS RT-AC87U Wireless AC2400 Dual-band Gigabit Router to try and substitute the TC in previous steps and see if it helps. Same problem persisted when I put the NVG589 into Bridge Mode and RT-AC87U as the main router as well as RT-AC87U into bridge mode and NVG589 as the main router. The problem was exactly the same as when I tried using TC initially so my conclusion was this is NVG589's fault of being not compatible with other wireless routers.
4. I looked around everywhere and came up with the only feasible solution possible (for me at least):
Currently I use NVG589 as my main wireless router. I works pretty well and even though it doesn't have the specs of TC or the ASUS router my WI-FI connection is pretty fast and stable. In order to have Time Machine wireless backups, I purchased a Western Digital My Cloud Drive that is connected directly to the NVG589. Everything seems to sync and work well together.
I know this is not the ideal solution most people are looking for. But it works for me. Patiently waiting for AT&T to start offering NVG599 (http://www.dslreports.com/forum/r28967809-NEW-U-verse-Gateway-Motorola-NVG599-WI RELESS-AC-AC1600) in my area. Once I get my hands on it will report back on how it will react to all the steps above and hopefully work well with Time Capsule.
Shoot me any questions you might have. Hope this was helpful for some of you.

Similar Messages

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    Hi
    I have the following set up for internet in the UK. TalkTalk broadband (8 meg) through BT landline - Draytek Vigor 120 ADSL Ethernet Modem - Time Capsule - Wireless n to Macs.
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    Hi Nick,
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    Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with, Airport...
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    Message was edited by: BDAqua

  • Internet Problem With Time Capsule

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  • Problem with Time Capsule after backup session

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  • Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad "/Volumes/Data/MacBook Pro de Carlos.sparsebundle" ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.

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  • Wireless comm problem with time capsule or airport extreme using iMac G5

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  • IPad stopped WiFi internet connection with Time Capsule

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  • Slow internet connection with time capsule

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  • Huge internet latency with Time Capsule

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    PING 62.31.64.115 (62.31.64.115): 56 data bytes
    64 bytes from 62.31.64.115: icmp_seq=0 ttl=252 time=1997.540 ms
    64 bytes from 62.31.64.115: icmp_seq=1 ttl=252 time=2002.292 ms
    64 bytes from 62.31.64.115: icmp_seq=2 ttl=252 time=2008.505 ms
    64 bytes from 62.31.64.115: icmp_seq=3 ttl=252 time=1993.462 ms
    64 bytes from 62.31.64.115: icmp_seq=4 ttl=252 time=993.110 ms
    64 bytes from 62.31.64.115: icmp_seq=5 ttl=252 time=28.129 ms
    64 bytes from 62.31.64.115: icmp_seq=6 ttl=252 time=2073.516 ms
    64 bytes from 62.31.64.115: icmp_seq=7 ttl=252 time=2092.614 ms
    64 bytes from 62.31.64.115: icmp_seq=8 ttl=252 time=2188.761 ms
    64 bytes from 62.31.64.115: icmp_seq=9 ttl=252 time=2043.099 ms
    64 bytes from 62.31.64.115: icmp_seq=10 ttl=252 time=1424.119 ms
    64 bytes from 62.31.64.115: icmp_seq=11 ttl=252 time=424.009 ms
    64 bytes from 62.31.64.115: icmp_seq=12 ttl=252 time=2029.975 ms
    64 bytes from 62.31.64.115: icmp_seq=13 ttl=252 time=1895.117 ms
    64 bytes from 62.31.64.115: icmp_seq=14 ttl=252 time=894.835 ms
    64 bytes from 62.31.64.115: icmp_seq=15 ttl=252 time=1002.566 ms
    64 bytes from 62.31.64.115: icmp_seq=16 ttl=252 time=1003.577 ms
    64 bytes from 62.31.64.115: icmp_seq=17 ttl=252 time=1002.520 ms
    64 bytes from 62.31.64.115: icmp_seq=18 ttl=252 time=12.046 ms
    64 bytes from 62.31.64.115: icmp_seq=19 ttl=252 time=1002.480 ms
    64 bytes from 62.31.64.115: icmp_seq=20 ttl=252 time=1032.643 ms
    64 bytes from 62.31.64.115: icmp_seq=21 ttl=252 time=1037.638 ms
    ^C
    --- 62.31.64.115 ping statistics ---
    23 packets transmitted, 22 packets received, 4% packet loss
    round-trip min/avg/max/stddev = 12.046/1371.934/2188.761/678.090 ms
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    i have too some troubles : my internet connection failed with time capsule (radio stream or goggle access) to 0kbs, perhaps (i don't exactly know) when timecapsule is starting or finishing some backup ; i have no problem when using direct internet connection (without time capsule) ; and i have those troubles since one week or two (i have bought time capsule in mai)...
    64 bytes from 212.27.40.240: icmp_seq=567 ttl=56 time=651.494 ms
    64 bytes from 212.27.40.240: icmp_seq=568 ttl=56 time=767.612 ms
    64 bytes from 212.27.40.240: icmp_seq=569 ttl=56 time=713.393 ms
    64 bytes from 212.27.40.240: icmp_seq=570 ttl=56 time=699.114 ms
    64 bytes from 212.27.40.240: icmp_seq=572 ttl=56 time=766.411 ms
    64 bytes from 212.27.40.240: icmp_seq=573 ttl=56 time=761.417 ms
    64 bytes from 212.27.40.240: icmp_seq=574 ttl=56 time=737.130 ms
    64 bytes from 212.27.40.240: icmp_seq=575 ttl=56 time=750.188 ms
    64 bytes from 212.27.40.240: icmp_seq=576 ttl=56 time=764.297 ms
    64 bytes from 212.27.40.240: icmp_seq=577 ttl=56 time=792.640 ms
    64 bytes from 212.27.40.240: icmp_seq=579 ttl=56 time=780.493 ms
    64 bytes from 212.27.40.240: icmp_seq=580 ttl=56 time=788.112 ms
    64 bytes from 212.27.40.240: icmp_seq=581 ttl=56 time=832.141 ms
    64 bytes from 212.27.40.240: icmp_seq=582 ttl=56 time=839.267 ms
    64 bytes from 212.27.40.240: icmp_seq=584 ttl=56 time=895.238 ms
    64 bytes from 212.27.40.240: icmp_seq=585 ttl=56 time=852.443 ms
    64 bytes from 212.27.40.240: icmp_seq=586 ttl=56 time=895.795 ms
    64 bytes from 212.27.40.240: icmp_seq=588 ttl=56 time=872.456 ms
    64 bytes from 212.27.40.240: icmp_seq=589 ttl=56 time=911.964 ms
    64 bytes from 212.27.40.240: icmp_seq=590 ttl=56 time=890.844 ms
    64 bytes from 212.27.40.240: icmp_seq=591 ttl=56 time=937.926 ms
    64 bytes from 212.27.40.240: icmp_seq=593 ttl=56 time=877.130 ms
    64 bytes from 212.27.40.240: icmp_seq=594 ttl=56 time=883.178 ms
    64 bytes from 212.27.40.240: icmp_seq=595 ttl=56 time=894.534 ms
    64 bytes from 212.27.40.240: icmp_seq=596 ttl=56 time=933.718 ms
    64 bytes from 212.27.40.240: icmp_seq=597 ttl=56 time=954.626 ms
    64 bytes from 212.27.40.240: icmp_seq=598 ttl=56 time=936.929 ms
    64 bytes from 212.27.40.240: icmp_seq=600 ttl=56 time=990.125 ms
    64 bytes from 212.27.40.240: icmp_seq=601 ttl=56 time=979.298 ms
    64 bytes from 212.27.40.240: icmp_seq=602 ttl=56 time=979.370 ms
    64 bytes from 212.27.40.240: icmp_seq=604 ttl=56 time=1223.079 ms
    64 bytes from 212.27.40.240: icmp_seq=605 ttl=56 time=1272.689 ms
    64 bytes from 212.27.40.240: icmp_seq=609 ttl=56 time=1238.447 ms
    64 bytes from 212.27.40.240: icmp_seq=610 ttl=56 time=1203.128 ms
    64 bytes from 212.27.40.240: icmp_seq=611 ttl=56 time=1134.264 ms
    64 bytes from 212.27.40.240: icmp_seq=614 ttl=56 time=1161.992 ms
    64 bytes from 212.27.40.240: icmp_seq=615 ttl=56 time=1151.192 ms
    64 bytes from 212.27.40.240: icmp_seq=616 ttl=56 time=1109.232 ms
    64 bytes from 212.27.40.240: icmp_seq=617 ttl=56 time=1112.927 ms
    64 bytes from 212.27.40.240: icmp_seq=618 ttl=56 time=1146.501 ms
    64 bytes from 212.27.40.240: icmp_seq=623 ttl=56 time=1104.243 ms
    64 bytes from 212.27.40.240: icmp_seq=624 ttl=56 time=1127.046 ms
    64 bytes from 212.27.40.240: icmp_seq=625 ttl=56 time=1171.358 ms
    64 bytes from 212.27.40.240: icmp_seq=626 ttl=56 time=1203.073 ms
    64 bytes from 212.27.40.240: icmp_seq=627 ttl=56 time=1130.170 ms
    64 bytes from 212.27.40.240: icmp_seq=628 ttl=56 time=1166.358 ms
    64 bytes from 212.27.40.240: icmp_seq=629 ttl=56 time=1142.206 ms
    64 bytes from 212.27.40.240: icmp_seq=630 ttl=56 time=1165.365 ms
    64 bytes from 212.27.40.240: icmp_seq=631 ttl=56 time=1200.224 ms
    64 bytes from 212.27.40.240: icmp_seq=632 ttl=56 time=1147.735 ms
    64 bytes from 212.27.40.240: icmp_seq=633 ttl=56 time=1191.749 ms
    64 bytes from 212.27.40.240: icmp_seq=634 ttl=56 time=1255.137 ms
    64 bytes from 212.27.40.240: icmp_seq=638 ttl=56 time=1292.954 ms
    64 bytes from 212.27.40.240: icmp_seq=639 ttl=56 time=1279.730 ms
    64 bytes from 212.27.40.240: icmp_seq=640 ttl=56 time=1302.525 ms
    64 bytes from 212.27.40.240: icmp_seq=641 ttl=56 time=1336.374 ms
    64 bytes from 212.27.40.240: icmp_seq=643 ttl=56 time=1012.390 ms
    64 bytes from 212.27.40.240: icmp_seq=644 ttl=56 time=65.759 ms
    64 bytes from 212.27.40.240: icmp_seq=645 ttl=56 time=51.468 ms
    64 bytes from 212.27.40.240: icmp_seq=646 ttl=56 time=51.988 ms
    64 bytes from 212.27.40.240: icmp_seq=647 ttl=56 time=51.072 ms
    64 bytes from 212.27.40.240: icmp_seq=648 ttl=56 time=52.357 ms
    64 bytes from 212.27.40.240: icmp_seq=649 ttl=56 time=54.340 ms
    64 bytes from 212.27.40.240: icmp_seq=650 ttl=56 time=52.362 ms
    64 bytes from 212.27.40.240: icmp_seq=651 ttl=56 time=51.048 ms
    64 bytes from 212.27.40.240: icmp_seq=652 ttl=56 time=50.890 ms
    64 bytes from 212.27.40.240: icmp_seq=653 ttl=56 time=53.816 ms
    ^C
    --- 212.27.40.240 ping statistics ---
    654 packets transmitted, 607 packets received, 7% packet loss
    round-trip min/avg/max/stddev = 50.368/180.610/1477.341/308.931 ms

  • Problem with Time Capsule backup

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  • Problem with Time Capsule password

    Hi everybody.
    I have a Time Capsule and I'm trying to perform the backup of my system with Time Machine. I have replaced my old Airport Extreme base with Time Capsule and I've configured everything so that the solid green light is turned on. Now I have my Time Capsule as an Airport Base and Internet is working properly.
    Once I'm opening Time Machine, it asks me what drive I want to use for backup. I choose Time Capsule and then it's asking me an username and a password.
    Please, could anyone tell me what username and password I have to write? I'm trying with my administrator one but it doesn't work. I looked everywhere but I'm not able to find the right UN and PW!
    Please, help!
    Thanks
    Matteo

    Matteo, you might have chosen to secure your disk with accounts rather than a password. To check this, go into the Airport Utility and double click Time Capsule on the left to enter manual setup, then click the disks icon on the top. Choose the file sharing tab and make sure "enable file sharing" is checked, then see if you have it set to "secure shared disks..." with Time Capsule password, rather than with accounts.
    Be warned: if you change this setting, you will lose access to any files already on Time Capsule.

  • Windows internet connection with Time Capsule

    I have recently installed an old version of Windows XP SP2 on my laptop using Bootcamp. It probably needs update. When I wanted to connect to the Internet using my Time Capsule, it didn't work. When I open wireless connections, it shows my TC with strong signal, but when I click "connect", I get the message something like "couldn't connect, you might be too far from device, refresh sources and try again". So far no luck if I unplug my TC and use LAN directly. Can I use TC as my wireless router in Windows mode? If yes, how can I set it up?

    If I remove the ethernet cable and plug it straight into my iMac I have an immediate internet connection.
    That is because your cable modem has "associated" with the iMac.  You need for it to "forget" your iMac and "associate" with the Time Capsule.  Here's how:
    Completely power off the cable modem. This means pulling the power plug from the back of the modem or from the wall AC jack.
    Power off every other device on the entire network. You can power them off in any order that you wish
    Wait at least 15 minutes.  Longer will not hurt at all.
    Power up the cable modem and let it run for 2-3 minutes
    Then, power up the Time Capsule the same way
    Power up each network device one at a time about a minute apart
    Check the network
    If the Time Capsule still does not have an Internet connection, you will need to peform a Factory Default Reset on the device and then start the process above all over again. You will need to reconfigure the Time Capsule again, of course once everything is powered back up.
    Resetting an AirPort Base Station or Time Capsule FAQ

  • Problem with Time Capsule recognizing three USB hub hard drives at one time

    I attached three external drives to my Time Capsule using a USB hub, but it only wants to recognize one drive at a time. I know that all three work individually with Time Capsule and the USB hub, because when I turn off the two other drives the third appears. I can turn these on and off sequentially, and all are individually recognized, but only one at a time. Does anyone know what I would need to do to get Time Capsule to recognize all three drives running simultaneously on the network? I turned Time Capsule on and off, to see if it would then recognize the three drives, but it didn't help. Could the hub be the problem, that it is underpowered? I do have an AC adapter on it. Any help would be appreciated.

    I have the same issue and would love to know if you resolved it with a powered USB hub. Otherwise, i may just return to one external hard drive--though I will miss the double-backup idea. Anyone try the hub change?

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