Internet problems with i tunes

Hello,
I import a cd using i-tunes then the internet switches itself off. I have spoke to my suppliers(bulldog) and they said the internet is still switched on. Everything worked OK until (i think!) I downloaded the new quicktime, or tried to download it. I have noticed now that quicktime does not appear on my desktop at all.
Can anyone help?

and when it does open it freezes!

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