Internet provider issue? Shaw vs Telus?

Hi, so here's my situation: I'm on an iMac, 10.6.2, iChat 5.0.1. I bought a macbook for my Mom and set it up at my place, I had the two computers working fine on ichat, with screen sharing and video chat working flawlessly. She took the computer home (I'm in Kelowna, she's on the coast), connects to the internet and now we cannot video chat or screen share. The only variable seems to be that I'm on Shaw and she's on Telus; to further support that, I can successfully chat with a friend in the same town as her, but he is on Shaw... FYI, we gave up on iChat and tried Skype, and the video and screen sharing works, however, having used both, I'd rather use iChat as the video quality seems better (as does the screen sharing).
Both computers have Internet Sharing turned off. I can post the huge error log message thing if that would help.
I'd appreciate a hand with this - thanks!

Actually I would check iChat's Video Menu that Screen Sharing is ON.
9:13 PM Sunday; January 3, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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    Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.

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