Internet radio displays in library, but when "played" nothing happens

So I reguarly listen to Radio Northwick Park on my laptop using iTunes
The other week, i tried to listen as normal
I went to the website, clicked the "listen live" link and expected the file to download and itunes open and play the file
This all happened as per usual
However, although iTunes said the file was playing/streaming there was nothing happening.
I know its not the stream as I actually volunteer at the radio station and have spoken with their technical officer. As well as that my mates can listen using itunes and their laptops
I have tried it with other media players and nothing (VLC, WMP)
So that makes me believe its either a setting on my itunes, or something on my laptop?
PLEASE HELP!
PS - i have tried uninstalling and reinstalling iTunes

My keychain password is also being requested but I don't know it
Try your admin password.
Which OS X is installed on your Mac ?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac.
The version is noted there.

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