Internet scenario - survey suite

Hello all,
i am new to crm marketing. I was wondering if anyone has done an internet scenario for the survey suite.
I have already created the survey but I just do not know how i can implement this in an internet scenario.
When i try to generate an URL for the survey, I selected http option, but the get/send options return empty dropdown fields. From further reseach, i found out that it was due to wrongly defined XML parameters. But still get an error msg saying that the "ConnectorID not (yet) defined.
I then did further research and found that I need to install a survey servlet and I installed the survey servlet but in the end, I still get the error message "ConnectorID not (yet) defined".
Does anyone know what else I need to do or if I;missing any steps?
p/s: We are currently using CRM 5.0. Amd I have exhausted all resources. Would greatly appreciate for pointers/guidance

Hi Lee,
I have successfully created and triggered the survey as part of one of campaign execution. The survey URL is seen in the delivered mail and also I am able to create a activity for the response of the survey. It also should work in your scenario.
Just follow the best practice document C22 step by step and you should be able to trigger survey successfully.
Let me know, if you have any difficulties.
Do not forget to reward if it helps,
Regards,
Paul Kondaveeti

Similar Messages

Survey - internet scenario

Hi experts,
how can i use the Survey Suite for an Internet scenario??? in help.sap.com the following is stated:
You can do this by downloading the required HTML survey to your PC. From here, you have two options:
*Copy the HTML survey into any Web site
*Send HTML survey attached to an e-mail
The corresponding options for having the results sent back is http(s).
i am lookign more on the marketing side.
how is this done?
all i know is that for the get/send options is i have to choose https. but i can't choose any files since there aren't any. does any one happen to have those XML files?

http and https are either unsecure or secure methods of transmission of the survey data via the internet, basically.
We have been using BSP with anonymous login for internally run surveys to learn some of the basic Survey/Campaign functionalities, but have yet to do much researching on the http/https options.
From what I had found so far, there needs to be an external CAT server in place. I have not yet determined how the ConnectorID functions within this yet.

Survey Suite in IC Scenario

Hi Experts,
I have few issues in Survey suite in IC.Actually i have maintained Questionnaire for conducting customer satisfaction survey for one of the service availed by customer.In this Scenario IC AGENT wants to know whether customer is satisfied or not for the service.
I have created one Questionnaire in CRM_SURVEY_SUITE under IC Application, i have activated the same survey and maintained survey attributes as Evaluation with out BIW.Now i am able to test the survey in GUI and am getting the survey result also.
When i test the same survey in IC WEB CLIENT i am not able to get the survey result.
Can anyone tell is there any required settings which i missed out?
Is there any report is available to see the survey result?
Who can see the survey result IC AGENT or IC MANAGER?
Plz help me to solve the above issues.
Thanks in advance
Regards
Nagaraju

Hello, Nagaraju.
Where do you expect to fill in surveys in IC_AGENT role? Or where do you do this? Because I've also wondered for which purpose we can use surveys created in IC Application?
As far as I remember you can not use IC Application of the survey within Interaction Record. Only surveys from Activities Application can be maintained there.
Also to fill in survey in the interaction record you need to maintain some addition points. Surveys should be filled in general view of a business activity. I mean there is a [Note 1424852 - Interaction Record: Enable Navigation to Business Activity|https://service.sap.com/sap/support/notes/1424852] which provides a possibility to navigate from IC Interactio Record's view to general Business Activity. Then you can navigate to the survey from there.
There is no standard report available for evaluation of results of surveys in WebUI. Options are to use Transaction Launcher to bring GUI report to WebUI or to use BI. At least in SAP CRM 7.0.

CRM Survey Suite and Web Survey

Hi everyone,
I am new in CRM and have been assigned to investigate the possible ways to send surveyes to the customers/users.
In my investigations and readings, I have found that we coud use CRM Survy Suite or Web Survey.
Could any one please tell me what the difference is between the two?

Hello,
AFAIK only the CRM Survey Suite is fully integrated into the CRM Campaign management. I think the easiest way to send surveys to customers and users is a mail form which sends out a personalized link to the survey.To make the survey available in the internet your basis admins have to configure the SAP Web Dispatcher as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>.
Regards
Gregor

Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
Amit

Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
Defining Questionnaires
Use
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
Procedure
To carry out the activity, choose one of the following navigation options:
Transaction Code CRM_SURVEY_SUITE
IMG Menu Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1. Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2. In the list of applications choose the component ACTIVITY.
a. Press button Create (F5) to create a new questionnaire.
b. If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c. If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3. You can maintain survey attributes (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1. In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2. Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3. In the Text field enter a name that is to appear as the title of the question group in the survey.
4. Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5. Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6. Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7. To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8. Choose Save.
You can run a test for the created survey (CTRL + F8).
9. Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
Reward points if it helps
Murali

Survey Suite - Report

HI
Friends
Greetings!
After creating a questionnaire in CRM Survey Suite, i have generated URL
This URL we are accessing through EP.
Now the question is..how to pass the User ids of the users so that i can run a report after the questionnaire submission.
If we create a transaction type for the survey and assign the questionnaire to it, we can run the report in standards scenario. But here i do not want to create a transaction type.
Is there any alternative to capture the out put along with the User ids in this case
Please suggest
regards
G.Venugopalrao

This is all standard already under the Campaign Automation umbrella. You don't need to create a transaction type, it's already done.
If you include a Tracking ID in the email (CRMD_EMAIL) that includes the Generated URL link to the survey, the system will know who answered and create a Business Activity that you will see in the standard Business Transactions (CRMD_BUS2000115). Search by Category - Category 002 Various - Partner Contact Person number
Check the BPX forum CRM - Marketing for more threads about Campain Automation SAP CRM: Marketing

Connecting to the internet via PC Suite / N95 8GB ...

I'm struggling to connect to the internet via PC Suite (v7.1.30.9), using Vista Ultimate SP2, repeatedly getting the error "Failed to connect to the network! One touch access could not connect to the selected device". I've tried different cables, checked for PC Suite updates, updated the phone's software, etc, but all to no avail. (I am able to connect immediately using my N80, so the problem seems to be on the N95 8GB). The rest of the PC Suite connection seems fine. Can anyone help me?

I found a situation where your error message appears. It is the case when the nokia is connected using the data transfer mode and simultaneously the OneTouch Application is started. Then the device is not recognized by the modem software. The PC Suite mode is required for the OneTouch Application.
In my situation I think I already saw all of the possible error messages described in the documentation during the various experiments.
For example I tried to uninstall and reinstall the cable drivers. Unfortunately the driver page of N95 8GB does not include them only the page of N95. This was a step towards success - what concerns the OneTouch Application.
Sometimes it is useful to switch off and on the phone, specially when it is not possible to connect with the modem driver.
In my opinion the possibility of completly uninstalling the Nokia Suite is missing. You can uninstall all parts but after reinstallation the Nokia Phone Browser is no more available, the icon is not displayed. All the software packages are working fine even the modem drivers but not the Phone Browser.
Franz

Survey Suite and Marketing Attributes

Hi there,
I just have a problem concerning oure Survey suite in CRM5. I created some test surveys, because this is very new to me. When I create a normal survey with questions and answerd, then it is displayed correct in the PCUI Framework of oure SAP Portal. When I use the function "add questions from marketing attributes" then everything seems to be fine, the questionaire looks good, the questions and answers are there, but when I try to test it in the Activities (PCUI or GUI) then nothing is there, only the normal questions generated.
Is there a difference between normal questions and thoose generated from marketingattributes?
Kind regards
Christian

Not sure about the Activities folder, but I always create my Survey's in the Marketing folder of Survey Suite and our survey's display the questions and write the answers to the attributes.
Have you reviewed Gregor's Campaign/Survey Blog?
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
I found it very helpful in the early part of my learning process.

CRM Survey Suite - BW extraction

Dear all,
I have created a survey in CRM survey Suite,
By which business content info providers, i can see the results of my survey?
Thanks in advance..
jmq

HI,
crm survey suite extractors into BW
Re: crm survey suite extractors into BW
Thanks
Reddy

CRM Survey Suit

Try to generate URL from Survey Suit,i cant see
any value in "GetFile = ??" and "SendFile=??" This has to be in this format
Get File: CRM_SVY_BSP_xxx_yyy.XML (xxx,yyy being the current CRM system name)
Send File: CRM_SVY_BSP_xxx_yyy.XML (xxx,yyy being the current CRM system name)
Where in the BSP this has to be configured. Another question is where this XML for page is stored.
Thanks

Hi guys,
where i can get the result, the answer of the survey i save in the bsp page¿? Once i fill the web survey i press the button 'send', later it appears a sucessful message, and an url of this type:
http://my.system:port/sap(bD1lcyZjPTMwMA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2Nvb....
What is the next step? What i have to do with this? any table with the answer¿?
Regards and thanks in advance..
Mon
Edited by: Mon on Apr 3, 2008 10:51 AM

Survey suite

Hi freinds,
I am finding an error in creating a Survey Suite (Define Questionaire), I tried this both in GUI & WEB.
In GUI it throws an error '' RFC_VMC_COMMUNICATION_ERROR''
Wheareas in Web the error is '' Error during VM container communication between ABAP & JAVA''
any idea why this error is coming. I searched for settings for this , but not able to find any..
Regards
Arun Kumar

What kind of basis settings is involved?
Can we avoid the message by changing a setting?

Generating URL in Survey Suite

Dear friends,
When i am using Survey Suite functionality in CRM Marketing configured step by step by SAP Best practice document C22 . Under Generating URL step i am getting URL.While testing URL a blank screen appears with no error. Plz suggest in detail reward points will be awarded.
with regards
Sachin Sonkar

hi sindhu
this is sachin's workmate.as per ur suggestion we have tested the url with the mail form.but still its generating a blank screen
moreover i wud like to add that when we tested it at backup with crm server where u can test the surveysuite url
we are getting this error
"BSP Exception: Das Objekt default.htm in der URL /sap/bc/bsp/sap/crm_svy_server/default.htm?sap-client=100&sap-sessioncmd=open ist nicht gültig."
please suggest sumthin if u know.
help will definitely be appreciated
regards
ashish

Survey Suite Results

Helloz SAP Experts,
I had created Survery using Survey Suite and i had attached the survey in the Emailer as an Attachment and i had mailed across to 2 Business partners for testing and when then cilck on "SAVE"(execute) push button i am receiving a link which is mentioned below
svyApplicationId=CRM_SURVEY_MARKETING&SurveyId=TEST_SURVEY&svySurveyId=TEST_SURVEY&svyVersion=0000000001&SchemaVersion=1&svySchemaVersion=1&svyLanguage=EN&conid=&svyValueGuid=E0B7AC3F88F6CFF1A9BC00145E7A941C&svyValueVersion=0000000001&survey%2Fresult%2Fq1%2Fa1=&onInputProcessing%28SUBMIT%29=Save
Where can track the responses. Can you please help me out in this regard.
Edited by: madhuthiurnahari on Jul 27, 2011 12:49 PM

Hi please refer to this link. You will get an answer to your query.
Survey Suit in CRM
if you need more info, you can refer to these links as well
crm survey suite extractors into BW
Survey Suite - "Evaluation" button not returning any results
Hope this helps.
rgrds,
Randhir Soni

Survey suite URL

Hi Forum,
I have an issue with survey suite, I have created and generated the survey questionnaire and the original url is also generated and it is opening on WAS also.
Now I would like to know how do I send it to the customer in case I send it by mail to the BP of the target group then my only concern is that I cannot send him the same original url that I have generated since it has all the info about my server.
Is there a way that the custom url that I send to the customer in the mail is different from the original url generated in survey suite and there can be a mapping between the two urls.
Please guide me on this issue.
Regards,
Neeti

Hi Neetika,
May be alternative solution would be to give the URl of the company and put your questionnaire on the webpage and try and see how you could get back the information from the website to the sap system and a rough idea would be to take the responses as a flatfile and then use some upload program and do the required things.
or
Normally you need to use a web dispatcher in SAP standard and this will convert the url you defined to some other URl and customer will see a different url.
This should help you understand better.
http://help.sap.com/saphelp_crm50/helpdata/en/43/1da90939fb3560e10000000a11466f/frameset.htm
Thanks
Srini

Survey suite as url

hi
I have a few questions about Surveys
1) is it possible to create a form in the Survey Suite and then have it linked from a personalized mail form?
2) Why do I keep getting the error message " The name of the function module should be of type CRM_SVY_..._PBO" and The name of the function module should be of type CRM_SVY_..._PAI"?
3) Can the customer later edit the survey on their own, without ever coming back to me?

1) Yes. You go into the Survey Repostitory from Survey Suite and generate the URL that you add to your mail form. Additional setup involved to enable this. See this blog for help:
/people/gregor.wolf3/blog/2006/07/22/create-run-and-analyze-an-e-mail-campaign-with-a-survey-part-1
2) You can just ignore that message
3) Yes...depending upon their desire to learn how to use Survey Suite

Internet scenario - survey suite

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