Internet slow and wireless connection keeps dropping

So, my iMac crashed and I had to reinstall. That really sucked.
Pre-crash I was amazed by the speed and reliability of my internet connection. We're talking girlish glee.
Post-crash/reinstall, my internet is a plodding monster that takes forever to load simple websites at times and drops the connection a couple of times a week.
Can anyone help? I'm assuming it's a software issue since my wireless connection was fast and reliable before reinstalling.

Hi,
If you are still having problems.......
I'm assuming it's a software issue since my wireless connection was fast and reliable before reinstalling.
Try changing the Airport channel.
Open AirPort Utility (Applications/Utilities)
Select the device you’re setting up on the left and then click Manual Setup. Enter the base station password if necessary.
Click AirPort in the toolbar, and then click Wireless.
Choose a new channel from the Channel pop-up menu.
If that doesn't help, on your iMac, go to /Library/Preferences. Move all the files in the System Configuration folder to the Trash, restart the iMac.
Carolyn

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Phone line and BB connection keeps dropping - BT H...

My broadband and phone connection keeps dropping. Its been fine for years and now since all this bad weather we have been having the connection lasts temporarily for a few minutes sometimes more and then all the blue lights start flashing orange, sometimes for a while, and then back to blue. Could it be that there is a wider problem in the area I am living in my area. I have tried to report this to BT via the Indian call centre but the best they can offer me is an engineer visit on 20 January (!!) and I may have to pay £130 if the fault is found on my property so I would like to know first if there is a wider probelm affecting others in my area. Many thanks.
Solved!
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Have you checked here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
Are you connected to the test socket to eliminate any problems caused by internal wiring
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Internet connection keeps dropping at night

I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
BT speedtester
Download speed achieved during the test was - 8442 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
IP Profile for your line is - 9181 Kbps

Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
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Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

TS4611 I have just received my second MacBook Air 11" the Wifi connection keeps dropping. Also after 3 meters away it keeps searching for network! It is the second try and the same issue. Will Apple ever come up with a solution?

I have just received my second MacBook Air 11" the Wifi connection keeps dropping. Also, after 3 meters away from the rooter it keeps searching for network! It is the second try and the same issues. Will Apple ever come up with a solution? There is a program pack for the connection issue but I cannot believe that this computer wifi keeps connected only while nearby the rooter!

Applied this update?
http://support.apple.com/kb/TS4611?viewlocale=en_US&locale=en_US
If the update is installed aready, you may have to wait until OS X 10.8.5
update if and when it is relased.
Best.

The connection between my iMac (8.1) and Airport express keeps dropping out all the time., The connection between my iMac (8.1) and Airport express keeps dropping out all the time.

The connection between my iMac (8.1) and Airport express keeps dropping out all the time., The connection between my iMac (8.1) and Airport express keeps dropping out all the time.

Hi BillCilla,
If you are having intermittent but persistent drops in AirTunes via your AirPort Express, you may find the following article helpful:
Apple Support: AirTunes audio stream drops or cuts out
http://support.apple.com/kb/ta21538
Regards,
- Brenden

Wireless devices keep dropping, Wired works 24/7

Hi,
We have had bt infinity in our home for a few months now, and only in the past few weeks we have been having constant problems with wireless devices. We have one computer wired, one wireless and a few other devices such as tablets phones etc. The connection on all the wireless devices keeps dropping with no response, while the wired one is still working perfectly. The problem is becoming more frequent than ever, I spoke to tech support at BT who told me to log onto my router and change the channel to 11 but since then, zero improvements.
When i troubleshooted the internet connection problem on the wireless pc, i got the message
" internet connection doesnt have a valid ip configuration"
Can anyone help? or is my hub giving up the ghost?
Thanks!

There is some help on this page.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Streaming a movie from Flixster & using Bluetooth speakers, my wi-fi connection keeps dropping

When streaming a movie from Flixster and using Bluetooth speakers, my wi-fi connection keeps dropping, like every 2 seconds! Anyone have any suggestions on how to rectify this issue? In fact, I don't even have to be streaming the movie. When I was in settings and went to connect to the speakers, I could see the wireless connection dropping, then restarting!

5.0.0.1036 is fairly recent, but there is a later update to 5.0.0.1067
See the link below for the download, and follow these simple installation instructions.
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

My wireless connection keeps failing.

My wireless connection keeps failing. I turn off the wireless and it resets and works however it is temporary. Any suggestions. I bought my Airport Extreme 11/2012

Hey there Chrismcknz,
It sounds like your Wi-Fi connection from your Airport is dropping and when power cycled works for a very short period of time before stopping again. I would next try a hard reset, and test the issue. Then if needed reset it to factory default and test again. The following article explains what the resets do, and how to do them:
Resetting an AirPort base station FAQ
http://support.apple.com/kb/ht3728
Hard reset: Resets the base station back to an unconfigured state, but retains the last saved configuration and any profiles so you can restore your base station from previous settings.
Factory default reset: The same as a hard reset but also removes any saved configurations or profiles.
Thank you for using Apple Support Communities.
Regards,
Sterling

I have an existing new belkin modem router which works fine with quite a few wired and wireless products in my house. My question is if i buy a time capsule can i put it in another room and wirelessly connect it to the belkin modem router, I would then ju

I have an existing new belkin modem router which works fine with quiet a few wired and wireless products in my house. My question is if i buy a time capsule can i put it in another room and wirelessly connect it to the belkin modem router, I would then just like my macbook pro and (imac future purchase) to wirelessly back up to it???????????

Your will need to perform a Factory Default Reset on the TIme Capsule to clear out the current network settings and then reconfigure it to "join" your wireless network using the AirPort Utility setup application.
To perform the Factory Default Reset on the Time Capsule....
Pull the power cord from the back of the device
Wait a few moments
Hold in the reset button on the back of the Time Capsule and keep holding it an additional 8-10 seconds while you simultaneously plug the power cord back in to the Time Capsule
Release the reset button after the hold period and allow 25-30 seconds for the Time Capsule to restart to a slow, blinking amber light
On your Mac.....
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click Continue
Follow the guided setup and choose the "join" option when it appears duriing the setup
You will need to know the exact type of wireless security that the Belkin router is using to enter this information during the setup of the Belkin. Otherwise, the Time Capsule cannot join the network, and you will receive an error message after the configuration process.

Hp office jet 6700 (Mac)-wireless connection keeps failing...

Hi-I am hoping that someone has a solution for this. We have an HP Officejet 6700 that has worked flawlessly till last week. The wireless signal keeps dropping. I think that is the issue because if I go into Setup on the printer itself and go to Network and start all over with finding my router, it works fine. For one print job. Then if I have something something else to print I have to go through that whole setup routine again.
If I just go to Print it says locating printer and then it says that the printer is not connected. What is going on?? Very frustrated. I tried uninstalling and reinstalling the driver (I downloaded the driver from the HP website). That didn't fix it. I saw that there was a firmware update but couldn't install it even though I plugged my laptop into the printer with a USB cord.
Something is going on that I don't have a clue in how to fix it. I really appreciate any help. Thank you, Judy

Hi mrstucci,
I would to help you establish a more consistent connection between your Officejet 6700 printer and your Mac. Please use the following document to troubleshoot the issue; Printer Does Not Maintain Wireless Connection.
If the issue persists, please also take a look at this helpful document; 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
Please let me know if this resolves the issue of if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

BT Infinity connection keeps dropping between 5pm ...

I went with infinity over 3 weeks ago, it's all very good but I noticed after 2 days that the connection keeps dropping at night times, this is more evident in browsingthe web, my online game does not seem to suffer from disconnections, only web browsing on my pc connected through Ethernet and my partners laptop/iPaD which connects over wifi.
I don't seem to be getting anywhere with BT
1st time I logged it was told to change the wireless channel by Some guy in India who could barely speak English , I tried to explain I wasn't even using wifi and it was happening, changed channel and no fix.
2nd call and another India based person told me they had done a line test and found a fault, an engineer would go out and fix it in the morning, my fault was then closed, needless to say the problem continued..
3rd call and open reach engineer came out today , did various tests, couldn't find any problems, I have a good throughput apparently, he said it must be radio interference?.
I don't feel like i am getting anywhere with these, we do a lot of ebay and web browser based operations here and it's getting very frustrating after submitting data to be treated by this webpage can not be displayed.
My opinion is that there is an issue with connection and resyching of the modem as it is only happening in the evening when it's at it busiest, the lights don't go out on the router during the 30 second dropouts, it happens at random times, last night at 11:45 and again at 11:55, tonight it's happened at 9:30 so far, expecting many more.
Anybody any idea what could be causing this or any quick fixes, I am quite technical also
Solved!
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do the lights on the Openreach modem go out when you drop happens
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How to set up WRT54GS so the wired and wireless connections both work?

I have a DSL line in to a Motorola modem.
The modem is connected to the WRT54GS with an ethernet cable.
When I connect my computers directly into the WRT54GS with an ethernet cable (there are four connection spots at the back of the box), I cannot go to the internet. I have 3 computers plugged in, but none of them connect via Ethernet..
Is there a setting on the router so that I can use the router for both wired and wireless connectivity?
Added info: I tried to connect directly from the computer to the modem, but again, got no connectivity. When I "chatted" with ATT, they told me the modem is set to "bridge", and that I could connect only one device. I don't want to change this setting because I want to use the router for the wireless capability. Besides which, I have more than one computer to connect to the internet.
How come I cannot just plug in and go?
My firmware version is v2.07.1.
I don't know how to find out what hardware version I have.
Other info is "DirectEthernet Connection, Speed: 100.0 Mbps, Signal Strength: Excellent, Status: Connected"
Also "1394 Connection 3, Speed: 400.0 Mbps, Status: Connected"
I don't know what that's for, but thought it might prove useful to those of you who are knowledgeable about such things.
Wireless is ok, but if I'm sitting right next to the router, I'd like to connect with Ethernet and take advantage of the better speed, etc.
Thanks in advance.

Just click this link.

3G connection keeps dropping out after 4.2.1 update

Hi, I'm wondering if anyone could help me.
I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
Ever since then, my 3G connection keeps dropping out, and I'm just left with vodafone UK (with usually 3-4 bar signal) but no 'o', 'E' or '3G' symbol.
After about 20 minutes of no cellular data, I'd get the 'o' symbol, then 10 seconds later it would change to '3G'. But then after 5 seconds it would lose it. The cycle would continue in this way.
Strangely, when at home, the 3G would stay connected. But when I go anywhere, I lose 3G.
When I turn 3G off, I get constant 'o' connection where ever I go. It doesn't drop out.
I've tried resetting the phone, and resetting network settings.
Does anyone have any ideas?
Thanks.

I'm having a similar issue with my new iPhone 4 (w/ 4.2.1)... It continually cycles through the following sequence:
AT&T / 3G
AT&T / No Data
Searching…
Searching… 3G
AT&T / 3G
(loops…)
Here is a video of the cycling. Note the iPhone 4 is just sitting on a coffee table in my house.
http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
Also worth noting, I just got the iPhone 4 and I updated it to 4.2.1 right away. Previously, I had a 3GS which did not exhibit any of this behavior in the same location in my house. Also, my girlfriend still has a 3GS and has FW 4.2.1 without these issues. I have a video of her phone in the exact same location taken just after the clip above and her phone maintains 3-bars / AT&T / 3G the entire time.
I picked up the iPhone 4 while out of state over the holiday weekend and did not observe any of these connectivity issues, in fact the 3G throughput of the iPhone 4 was significantly better (consistently got >4 Mbps down / >800 Kbps up) than what my family members were seeing with their 3GS models.
I believe it is a baseband issue introduced with the 4.2.1 update for iPhone 4, but I also strongly believe there is some tower component to this problem (ie, software revision at the tower or configuration).
Like others here, I also performed a restore to 4.2.1 through iTunes and setup my phone as "New" and I continue to see the behavior. The phone is unusable in my house unless I manually disable 3G. As a final data point, when I'm able to maintain a 3G connection long enough in my house I get the following throughput from Speedtest.net: 1863 Kbps down / 543 Kbps up.

WAP4410N slow and losing connection

I would love to apologize for my English because I am expecting gramatical and/or spelling errors(as always).
I have installed a wired and wireless connection for a compound which is around150 squire meters. I used the Cisco wap4410n routers for the wireless setup.
The structure is like this.
There is a connection coming from the service provider
There is a central switch where the connection coming from service provider, the server, one Cisco wap4410n router and other two switches are directly connected to it.
Again I connected other switches to the switches getting connection from the central switch
I used Cat 5e and Cat 6 cables to connect the switches as well as the wireless routers (For more infor , the cable goes underground) and I used cross-over cable to conncect switch to switch and stright-through to connect routers to switches
I connected the other Cisco wap4410n routers to the switches outside( I get like 6 Cisco wap4410n routers)
The wireless routers are connected to the switches wchi are conncted to the centeral switch and also on the other swiches
The routers are configured to have their default AP mode
My problem
The connection is very slow
The connection is down almost every week and it needs to be re-configured
The connection nice on the router which is directly connected to the central switch(but not the same on the others routers which are connected to the other switches)
even when I reset them they don't fall to .245 ( which is ok I can see them on the DHCP server but I still see it as problem)
when I set them as a wireless wireless repeater, full signal but no connection(given that I have set same SSID, enabled allow wireless singal to be repeated, filling MAC addresses)
Any suggestions are very well come. Down here I have tried to show the architecture diagramatically.

Thank you Johnnatan for your reply. I apprecitate it. I have read the document and I found it very usefull.
In addition to that,
Do you think placing routers outside will affect the devices? My four routers are placed outdoor. They have shields actually
The cables go underground and travels more than 100 meters, do you think it will affect the quality of the connection reaching the access point
In your experience, does strong wind affect the performance of connection
what kind of cables do you suggest?
Because I am kind of confused. All things seems right for me, but not getting it better. All routers are connected with ethernet cable. I am guessing they shoud react as same as that of the the middle router. I don't expect huge interferance between them because as I said the compound is big and they are far apart.
The other headache is it losses its configuration everytime.
Thanks again.

Internet slow and wireless connection keeps dropping

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