Internet slow on my brand new macbook air
Hi my internet is very slow (almost unresponsive) when loading pages on my brand new macbook air.
The internet in my house is working fine. I can still stream movies on other devices with no problems.
Any and all help would be appreciated. Thank you
-Sarah
Have to say comparing this thread to many others that it isn't just the internet and wireless connection. I'm just about ready to throw my new Macbook in the garbage as this has been an ongoing issue since I bought it. And it's not the connectioon as anyone else coming in to our home is able to connect easily, Google TV runs just fine, the only device with issues is the MacBook. The hours I waste waiting for pages to load or trying to reconnect are numerous. Very dissappointed.
While this thread had a happy outcome, most of the others are like my situation where the problem doesn't get resolved. If the standard PCs and windows can work fine why doesn't a Mac. I feel duped and dumped twice as much money into a device that doesn't work as good as the less expensives laptops with Windows.
Frustrated
Similar Messages
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Brand New MacBook Air Randomly Resetting (IMO WiFi Issue)
Good evening,
My problem is as follows:
I purchased a brand new Macbook Air last week and since the get go have been having issues while transferring large amounts of data over WIFI. The issue is that it seems when there is no activity (I leave the files transferring and have no interaction with the computer) and the files are transferring, some sort of error occurs and creates the system to panic and subsequently reboots.
I have contacted Apple, and they ran me through a few common procedures (Reset SMC, RAM, Disk Repair, etc...). On my own I also ran the Hardware Tool several times and the results was always the same (everything in perfectly working order). I also did a restore in the event that it may be some faulty system file, yet to no avail as the problem persists.
As per my title, I believe it has something to do with WiFi card, as I even disconnected all peripherals (USB Apple Keyboard & My Passport External HDD), yet again and as mentioned above the system continues to reboot without any apparent reason.
Below is a copy of the log, certain information has been changed such as UUID, but everything else is as is.
Could it be a hardware problem? As I am only seeing (as of now) this happen whenever I leave the computer and it is downloading a file.
Interval Since Last Panic Report: 23182 sec
Panics Since Last Report: 4
Anonymous UUID: XXXXXXXXXXXXXXX
Mon Jan 21 14:24:33 2013
panic(cpu 1 caller 0xffffff80004b7e75): Kernel trap at 0xffffff800078cf07, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000086, CR3: 0x00000000026f0000, CR4: 0x00000000001606e0
RAX: 0xffffff80e9cbd190, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80f0a6b1e0, RBP: 0xffffff80f0a6b240, RSI: 0x0000000000000000, RDI: 0x000000000025ed54
R8: 0x00000000000001f4, R9: 0xffffff80f0a6b424, R10: 0x0000000000000000, R11: 0x0000000000000073
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff80e9cbd100, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff800078cf07, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000086, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80f0a6ae80 : 0xffffff800041d626
0xffffff80f0a6aef0 : 0xffffff80004b7e75
0xffffff80f0a6b0c0 : 0xffffff80004cd3bd
0xffffff80f0a6b0e0 : 0xffffff800078cf07
0xffffff80f0a6b240 : 0xffffff80005d9cea
0xffffff80f0a6b490 : 0xffffff80005d4a33
0xffffff80f0a6bb40 : 0xffffff80005ca16f
0xffffff80f0a6bb90 : 0xffffff80005ca3f0
0xffffff80f0a6bda0 : 0xffffff80005c9fcd
0xffffff80f0a6bdc0 : 0xffffff800055e14c
0xffffff80f0a6bdf0 : 0xffffff80005404db
0xffffff80f0a6be80 : 0xffffff800053e681
0xffffff80f0a6beb0 : 0xffffff80005388ac
0xffffff80f0a6bf60 : 0xffffff800053f399
0xffffff80f0a6bfb0 : 0xffffff80004b2957
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXXXXXX
Kernel slide: 0x0000000000200000
Kernel text base: 0xffffff8000400000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXXXXX)
System uptime in nanoseconds: 2149794356756
last loaded kext at 1064596934653: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f81ffd000, size 229376)
last unloaded kext at 548151213734: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f81f14000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.15)
Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a120000 / 4
USB Device: Microsoft® Nano Transceiver v2.0, 0x045e (Microsoft Corporation), 0x0745, 0x1a121000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a122000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4Here is another log. Directly referencing AirPort.
Mon Jan 21 12:57:14 2013
panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
R8: 0xffffff802307ded0, R9: 0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8111e93b00 : 0xffffff8022a1d626
0xffffff8111e93b70 : 0xffffff8022ab7e75
0xffffff8111e93d40 : 0xffffff8022acd3bd
0xffffff8111e93d60 : 0xffffff7fa3fe8412
0xffffff8111e93e80 : 0xffffff7fa4000635
0xffffff8111e93f00 : 0xffffff7fa3fea780
0xffffff8111e93f20 : 0xffffff8022e4928a
0xffffff8111e93f60 : 0xffffff8022a3dcde
0xffffff8111e93fb0 : 0xffffff8022ab2957
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4331(612.20.15)[6AE73EF5-05CC-3FC4-8D4F-1506DFE72D 0B]@0xffffff7fa3fba000->0xffffff7fa41b2fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[7EECA562-F708-37FF-9757-CA9C98939903]@0xffff ff7fa3044000
dependency: com.apple.iokit.IO80211Family(510.4)[3846178D-C705-39A8-8685-480C05F7BBE0]@0xff ffff7fa3f54000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXX
Kernel slide: 0x0000000022800000
Kernel text base: 0xffffff8022a00000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXX)
System uptime in nanoseconds: 12893828679492
last loaded kext at 480561254058: com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 (addr 0xffffff7fa44a6000, size 106496)
last unloaded kext at 766593838911: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa3ec7000, size 57344)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
Can i install windows 7 via bootcamp (on my MB Air) while using remote disc? I put the windows 7 disk in my macbook pro drive, and connect to my brand new macbook air via remote disk. In bootcamp (on my air) i allocate the partition, then i click install, and bootcamp will not see the disk from my macbook pro's drive. How do i get the bootcamp assistant running on my MB air to automatically find the disk in my macbook pro with the ISO image of windows 7? The remote disk on my air can find the cd but bootcamp will not begin installing it. Anyway to do this without buying the damned usb drive?
I don't know first hand if you can use the Remote Disk option with Windows but as of 10.7.2 you can now use BCAssistant to make a bootable USB (thumb drive or external disk) W7 installer with the Boot Camp drivers installed also. Have you tried that yet?
-
I cannot install replacement cs6 download on brand new macbook air
I recently just bought a brand new macbook air and I need to transfer CS6 master collection to it. I tried downloading the file adobe provides but it only installs for a few minutes and then just stops. What can I do?
run the cleaner and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if that fails AND there's no error message, Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
I have latest version of Mountain Lion on brand new MacBook Air but can't install Adobe Flash Player from Adobe website as it always times out with error message...?
OK...I have tried to download from:
get.adobe.com/flashplayer/
It tells me that the Adobe Flash Player is version 11.5.502.146
Intel based Macs
Browser: Safari, Firefox, Opera
I click Download now (I don't have any antivirus software running or a firewall)
The screen then changes to say:
Thankyou your download will commence immediately...
Then I get a nes screen with message:
Request Timeout
The server timed out while waiting for the browser's request.
Reference #2.c29aef50.1359298991.0
I have also tried installing a differnt version by clicking on the "Different operating system or browser?'' and
selecting
Mac OS X 10.6 - 10.8
Flash Player 11 for Mac OS X 10.6 - 10.8
The same thing then happens...Thank you. Your download will start immediately...then about 20 secs later
Request Timeout.
Reference #2.c29aef50.1359299497.0
That's as much as I know... -
Brand new MacBook Air came out of box damaged?
I purchased a new early 2014 13" MacBook Air last week, and I'm already having troubles with it.
I noticed the minute I opened it that there was a small chip on the edge of the laptop near the trackpad and decided to just deal with it cause I thought the genius bar workers might blow me off or accuse me of somehow doing it. Tonight I was working on assignments when I shut the laptop and realised that the screen was very very slightly misaligned on the edges, and then when I flipped it over I found that the bottom casing had lifted on one side near the plastic hinges.
It hasn't left my room and I am very gentle with all my apple products. No one else has touched it, either.
I feel like if I pay $1,400, the product I buy should be pretty flawless?
I'm just looking for reassurance that going to the genius bar is the best thing to do (I've booked in for Saturday). I am also wondering if they replace it, will they give me a refurbished product instead of a brand new MacBook Air?
Thanks ☺️You have a 14 day return policy if you purchased the MBA from Apple. If your MBA meets that criteria, return it.
Ciao. -
My brand new MacBook Air won't turn on all the way.
Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.
You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing! -
Brand new macbook air came with bookmarks filled already - is that how they come?
Does a brand new Macbook Air come with the bookmark already filled with web sites?
There are some sample bookmarks to get new users started. Things like Apple, CNN, Wall Street Journal, etc.
-
Why mu brand new macbook air always black screen while i use it with battery?
why mu brand new macbook air always black screen while i use it with battery?
Press F2 key couple of times.
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Is the battery charged?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.
Best. -
Brand New MacBook Air Won't Charge
I just bought a new Macbook Air 1.8 GHz (the more expensive version) and from the second I opened it, it would not charge. The only way I can use the laptop is if it is plugged in. When I look at the computer's info, it says BATTERY INSTALLED: NO CHARGING: NO CYCLE COUNT:0
What happened? Was it supposed to come with the battery installed? Should I send it back?if the store is close take it back and ask for replacement, otherwise call and ask for replacement
you could call support and get it fixed under warranty...
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
...but if it is brand new you have a reasonable expectation to get what you paid for, so going for replacement is the beter option -
Brand New Macbook Air. How to update iPhoto without giving postal address?
I have a brand new New Macbook Air. Since the same day I bought it I keep getting software update notifications for iPhoto and iMovie, but when I try to download them Apple asks for my postal address and phone numbers. This is outrageous. Apple will not allow me to leave any address fields blank. No way are they are going to get my address to put on their database, I would rather switch off iPhoto and iMovie update notifications, but can't see a way to do this. Can anyone help?
Have you tried calling Apple Care? They're very helpful and could help you trouble-shoot this.
I agree with you-- one should not have to give one's credit card and address information, unless one wants to, to get an update.
Even on a purely practical level, there are people who do not have credit cards.
One other thought-- these are updates, right? Or, are they pitches for a new version of the software programs-- which could have to be purchased? If they are new progrms, in which case, you would have to supply credit card and address to buy them. -
I have just bought a new Macbook Air several month ago, and i realize that my iMac is very very slow compare with the macbookair, what should i do to faster my iMac,
This few point happen slow at my iMac:
When Restart it is very slow.
When search spotlight or search a file using finder.
When Running iPhoto, iTunes, iMovie. Especially iPhoto
When transfering image from my phone to iphoto.
When Open New Application.
When working in multi application when swich between application, sometimes it was hang for a few second.
Sometimes typing aslo slow and the text wont come out and the cursor hold a few second.
I think above 7 points was very annoying my working, especially when in a rush.
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: IM121.0047.B1F
HD Capacity: 499.25 GB (499,248,103,424 bytes)
Running OSX 10.9.2
Could anybody help me to solve this problem, i am guesing maybe my HDD not working properly, or if i change to SSD it will be better? but how?
Thanks to all of you that willing to help me.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 300 25 5120 KiB/s 1024 85 \\b% 10240 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 50 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[45]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}')printf("%s (UID %s) is using %s '${p[$2]}'\n",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p ' ' {sub(/^ +/,"")};NR==6;NR==13&&$2< '${p[10]} ' 1,5d;/[Bmy].*:/d;H;$ { g;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6 { H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ s/ *:$//;x;s/\n//;/Apple|Genesy|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;} ' ' s/^.*C/C/;H;$ { g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' '/(sh|ng|ic)$/p' ' $3~/[0-9]:[0-9]{2}$/ { $4="";gsub(" "," ");gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}')print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR==2'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' ' s/^.{52}//;s/ .+//p ' ' /Launch[AD].+\.plist$/;END{if(NR<100)print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' '/\.(framew|lproj)/d;/plist:|:.+(M.+exec|scrip)/s/:[^:]+//p' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/;END{if(NR<100)print "/System/"};' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a)print "CPU: "a;if(b)print "I/O: "b;if(c)print "Net: "c" (KiB/s)";if(d)print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' /lR/ { if($2<='${p[25]}')print $2;} ' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2.+/,"",a[n-1]);b=b"\n"$2" "a[n-1]" "a[n]" "$1;c=c$1;} END { d="sort";print b|d;close(d);if(c)print("\n\t* Code injection");} ' ' NR!=4{next} {$NF=int($NF/10240)} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L)f=f"\n\t"$0;} END { F=FILENAME;if(!f) f="\n\t[N/A]";"file -b "F|getline T;if(T!~/^(A.+ E.+ text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n\t...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' '/:/!p' ' /:/{$0="'"${p[28]}"'"};1;' ' $0;END { if(NR<100)print "com.apple.";} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status '-F bsd -k Sender kernel -k Message CReq "Beac|caug|dead[^l]|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN" -k Message Ane "SMC:" -o -k Sender fseventsd -k Message CReq "SL"' '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/*/*.{BS,Bas,Es,OSXU,Rem}*.bom' '{/,}L*/Lo*/Diag* -type f \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto_master,{cron,fs}tab,hosts,{launchd,sysctl}.conf} /u*/lo*/e*/per*/*/* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n 'syscall::'${p[33+j]}':return {@out[execname,uid]=sum(arg0)} tick-10sec {trunc(@out,1);exit(0)}'";done;l=(Restricted\ files Hidden\ apps RAM POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP RSSI Profiles 'Elapsed time (s)' Root\ crontab User\ crontab 'Global login items' 'User login items' );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear;};for i in 0 1;do eval ' A'$((1+i))'() { v[0]=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "${v[0]}" ]];};A'$((3+i))'() { v[0]=` while read i;do eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "${v[0]}" ]];};A'$((5+i))'() { v[0]=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "${v[0]}" ]];};';done;A7(){ v[0]=$((`date +%s`-v[3]));};B2(){ v[$1]="${v[0]}";};for i in 0 1;do eval ' B'$i'() { unset v[0];((v['$((i+1))']==0))||{ v[0]=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v[0]=` paste -d: <(echo "${v[$1]}") <(echo "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v[0]=`grep -Fv "${v[$1]}"<<<"${v[0]}"`;};C0(){ echo "${v[0]}";};C1() { [[ "${v[0]}" ]]&&printf "${f[$1]}" "${l[$2]}" "${v[0]}";};C2() { v[0]=`echo ${v[0]}`;[[ "${v[0]}" != 0 ]]&&C1 0 $1;};C3() { v[0]=`sed -E "${s[0]}"<<<"${v[0]}"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;A0;{ A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;D13 0 $((N1+2)) 3 2;D13 0 $((N1+3)) 4 3;D22 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;A1 4 19 11;B4 0 0 44;C3 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&D22 11 17 17 20;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 52 0;B4 0 5 54;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 52 6;B4 0 7 54;B3 4 0 22;A3 14 6 52 0;B4 0 8 54;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 53 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 53 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&D13 21 0 32 19;D23 14 1 48 43;D23 14 2 48 44;D13 14 3 49 5;D22 4 4 50 0;D13 4 5 32 1;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D23 22 9 37 7;B1&&D13 10 42 32 41;D23 20 42 32 42;D13 25 37 32 33;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;D22 32 31 43 38;B1&&for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;B1&&D22 29 35 46 39;A7;C2 40;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At or near the top of the results, there will be a line that begins with "System Version." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have a new MacBook Air 11 inch, 4gb RAM, 256 SSD and use Mavericks OS. It is still under waranty period.
Just few days ago while I was uploading a photograph in facebook, the screen started flickering abnoromally. I tried using the escape button but nothing was working so switched off by pressing the power button.
After few minutes I tried to switch it on but my system never waked up. Called up the Apple Support, did SMC and PRAM but nothing worked. Then I was advised to take it to Apple's authorised service centre.
At the service centre the engineers diagnoised and then said that the MLB/mother board needs to be replaced. Had waited for six-long days and today they had replaced the MLB/mother board. Now, the system came to life but nothing has booted. The screen goes white and a '?' question mark icon keeps on flickering.
After thoroughly diagnoising it the engineer said that now the problem is with the SSD and the worse thing is all my important documents and photographs etc are no more there. And I don't have a backup of the same!
While Apple Support contact centre is assuring they would replace any other parts if found faulty, but I feel differently. First, the MLB/mother board was changed now they say it is SSD problem - so if the SSD too is replaced there are possibilities of more faults coming up. All I can see and feel that this particular machine has turned out to be architectually deffective that calls for immediate replacement.
Right now I am using a friend's windows pc to write this mail.
Feeling completely miserable - all my expectatations gone after investing in such an expensive machine, loss of all my data, wastage of time and energy and to top it all affecting my daily work.
Can anybody please advise what shall I do?Take the system to an Apple store to be fixed or replaced as the one you have has defective hardware.
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How to install windows 8 on brand new macbook air
Has anyone installed windows 8 via bootcamp on a new macbook air? I do not have a previous windows 7 on my mac either?
Here is says (point 4) that it doesn't work.
http://support.apple.com/kb/ht4818#3.1
And here a video, where they seem to get it working
http://www.youtube.com/watch?v=3lNOrfAWEhg -
Desperately trying to install Adobe FlashPlayer on my brand new MacBook Air
Hello,
For a week now, I have been trying to install Flash Player on my new MacBook Air. Tried several things, Apple cannot help and send me to Adobe.
Can anyone help me please ?
Thanks,
DominiqueWhat's the problem when you are trying to install?
Try this installer: http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dm g
Maybe you are looking for
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Can anyone help with this safari error, unexpectedly quits COMSOLMultiphysics tmp plugin
I have a continual error (15times in 2 days) with safari quitting and this Plugin error. Is anyone familiar with it and can offer any suggestions as to going about sorting it. Thanks
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Bill of exchange file Spain - reverse
Hi all, Our customer in Spain should start to use Bill of Exchange. They should do as follows: 1. Transaction F110 => The invoice gets cleared and the same invoice is created again with special G/L-indicator W. 2. Transaction FBWE (presentation to ba
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Hello everybody, I have a problem with the creation of info set (tcode : sq00 and sq02) I need your help, i have to develop a query with a number Purchase Order and number of invoice. For example : for a number of invoice : 5105617263 i have with TOA
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I'm developing application using J2EE 1.3 beta version, with JDK 1.3. The application uses JSP to access EJB, said the JSP is contained in a Web component. In my JSP, I do a lookup to EJB Home object (as shown on the error message below). It works fi
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Photoshop Elements 8 Crashes on Startup
For the past two days, every time I open Photoshop Elements 8, (I'm running Windows 7) it stays open for about 3 seconds and then crashes. A few things that might be relevant: I did recently install another printer on this computer. The first time I