Internet speed dropped

Hi, I have one of the black Home Hubs and would like to know as my speed has dropped in the last couple of days, from an average of 10533Kbit/s to 2347Kbit/s. if anyone can shed any light from the following info?
Results from http://www.speed.io
(Copied on 2011-10-03 12:16:19)
Download: 10533 Kbit/s
Upload : 778 kbit/s
Connects : 1558 conn/min
Ping: 86 ms
Results from http://www.speed.io
(Copied on 2011-10-19 21:53:09)
Download: 2347 Kbit/s
Upload : 293 kbit/s
Connects : 744 conn/min
Ping: 86 ms
info from the H.H.
Uptime:       9 days, 19:17:58
Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   423 / 2,915
Data Transferred (Sent/Received) [GB/GB]: 1.00 / 11.49
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 24.0
SN Margin (Up/Down) [dB]:   13.0 / 23.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 114
HEC Errors (Up/Down): 0 / 48
Line Profile: Fast
Many thanks.
Solved!
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Hi your current problem is that due to a number of disconnection your noise margin s now very high at 24db normal default is 6db I suggest you contact the forum mods and ask them to do a noise margin reset that will improve your speed for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Internet speed drops 85% when routed through WRT160NL

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As you are facing the problem on your Hardwired computer, then you change the settings on your Router... Once you login to the Router setup page.. Below the Setup you will find MTU size which will be set to AUTO so you need to change it to Manual and change the Size from 1500 to 1365 and click on Save Settings..... Then click on the Security tab and Disable "SPI Firewall" and Uncheck "Filter Anonymous Internet Requests" and click on Save Settings...
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The following usually works on both Tiger and Leopard:
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If possible try upgrading the firmware of the router keep on holding tightly the reset button in such a way that power light is blinking on the router & then do a complete network power cycle i.e., unplug the power cables from the modem & from the router & then plug in the power cable to the modem first once all the lights are solid green you could plug in the power cable to the router & check out it will definately work!!
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Next time your speeds are bad, or right now if they are now, please try this:
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
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Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
If you found this post helpful, please click on the star on the left
If not, I'll try again

Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
I have tried a different router/cables/microfilters and virus checked with avira and malwarebytes none of which did anything so i am convinced it is an external problem.
I called india who reckoned i had 6Meg available.
Please can you find out if anything has changed somewhere else in your network or with my account that would cause this.
here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
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Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Internet speed drop

In the last couple of weeks our internet has lost about 5 mbits off it's connection speed. It was running at about 13 mbits then it dropped down to around 8mbits out of the blue. Have tried test socket which made no difference. Here are my router stats. Any ideas?
ADSL Line Status
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7.773 Mbps
Upstream:
943.8 Kbps
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20.6 dBm / 12.6 dBm
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Loss of Framing (Local/Remote):
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Loss of Signal (Local/Remote):
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HEC Events (Down/Up):
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ADSL Line Status
Connection Information
Line state:
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Connection time:
0 days, 00:01:01
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8.242 Mbps
Upstream:
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ADSL Settings
VPI/VCI:
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Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.0 dB / 5.9 dB
Line attenuation (Down/Up):
32.0 dB / 16.6 dB
Output power (Down/Up):
20.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 33
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 15
Error Seconds (Local/Remote):
3104 / 216

Internet Speeds drop drastically on all devices when one device is streaming media

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exactly the same experience here, installed the xfinity app on an ipad, and when someone is streaming to said IPAD from the xfinity app, the other wireless connections in the house become practically unusable. Even wired connections to the modem/router itself start lagging out. Even something simple as looking at a forum and making a post is almost impossible if someone is streaming a t.v. show. Clearly not what is advertised. Really dissappointed.

EA6700 Internet speed drops

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I am a BT user for a long time now and since I had very few problems with the internet. Started last week, my and other people's internet(some of my friends also have problems with the internet just like me) in my area (aberdeen, tillydrone) became very slow. For example my speed is: 300 kbps download speed and 600 kbps upload. I am suprised that my upload speed is more. The thing I am asking is that while I pay for an 8 Mbit internet why do I get 300 kbps right now?
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Yavitor wrote:
I am very unhappy with the broadband speed. You advertise a 8Mbit broadband speed, but in reality it is hardly 500kbit on average and in the last two weeks it is SO SLOW that it takes 3 days and 4 nights to download a single video on youtube in 240p quality. If I were not on a contract with you I would abandon your service long time ago. My postcode is AB24 1WS .
this is a community forum and the only BT employees are the forum mods. everyone else is just a member of the public trying to help others with their problems.
to avoid confusion with the post originator I would suggest you start your own subject and you will get help/suggestion for your particular problems
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet speed drop to 100mbps from 1gbps

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About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
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Test1 comprises of Best Effort Test: -provides background information.
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0 Kbps
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AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

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Hi,
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Speed dropped last week and hasn't recovered...

Hi,
So my internet speed dropped significantly last week and hasn't recovered. I'm wondering if I need a manual intervention to reset my profile but hopefully someone more ADSL-knowledgeable out there can assist. Note as a professional software engineer I'm reasonably tech savvy, and have taken all the usual steps:
* Router is now permanently plugged into the test socket, and has been for weeks, ruling out any internal wiring
* Have tried different routers. I found the HomeHub4 to be unstable (needing to be factory reset regularly) so am currently running with a TP-Link N600 which has been rock solid since powering on weeks ago.
* Firmware in router up to date, no viruses or spyware on any attached devices
* Speed checks all the same regardless of device (phone, tablet, laptop) or connection method (wired, wireless 2.4GHz, wireless 5GHz)
* Router resets made no difference
* Until I switched to BT a couple of months ago I had rock solid 8 to 10 megs download (definitely starting to wish I hadn't switched from Sky, although they had their own set of issues!). In fact until a week ago BT's speed had been pretty reliable, sometimes as low as 8 megs download, but sometimes up to 14 megs download.
Here are the stats from the router:
I have also run various speed tests (including BT and BT wholesale) which all confirm the same results. Ping times around 45ms, download speed 1.95 meg, upload speed 0.75 meg. It has been many years since I have experienced such a low internet download speed, and it is only just capable of streaming low resolution content, HD is definitely off the cards!
Looking at the router stats that SNR Margin looks high? I'm assuming my low sync rate is due to that? However I can't see anything that has changed physically in my setup in the last week. Could be exchange-side? Also note I did the "quiet line" test by calling 17070 (option 2). No obvious noise, just a very quiet digital hiss (I'll try to get an analogue phone and do the test again). However it sounded pretty clean to my ears.
Finally samknows tell me my exchange is 1038 metres away and I should expect at least 6.5 meg download.
So I'm a little bewildered why I'm now having to live with such poor download speed when for at least the last 4 or 5 years I've consistently had at least 6 meg download and usually somewhere between 8 and 10 meg (and as you can see from the router stats it was as high as 14 meg since the router was powered on).
If I could upgrade to Infinity or Virgin cable I would do so in a heartbeat but sadly neither are in my street. I was hoping that with a few days of stable connection my speed would increase but this hasn't happened. Any assistance or advice on the above would be very much appreciated.
Cheers,
Tich
Solved!
Go to Solution.

Hi,
Many thanks - I had no awareness of "banded" profiles before! Sadly I just did a last-ditch router reset this morning to see if it would assist (before posting here). Previously it had been up for 5+ days with no resets, and a very stable (but slow!) 2 meg download speed. My current connection time is 0 day(s) 01:11:18 so obviously far less than 3 to 5 days. Willing to wait another 3 to 5 days to see if it improves, but I did that last week to no avail (kicking myself for not screen grabbing my uptime prior to resetting this morning now!).
Is there anything else I should do other than wait another 3 to 5 days and post again confirming a continuation of the problem?
Cheers,
Tich

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I've talked to my ISP while it's happening and they confirm a 4 Mb/s speed, but said my "router was throwing back a lot of strange data". I could ask for more details if I knew what to ask about. I'm using a wireless internet (not satellite, but line of sight to a tower), but I don't know what that would have to do with this.
Anything else I can check? Any tools that would help expose the problem?

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Internet speed dropped

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