Internet Speed even after an engineers visit.........

Hi,
I am hoping someone can help me as I seem to be getting nowhere.
Whilst I was away this last Christmas my telephone went faulty (No dial tone although I could still use my BT Broadband at its usual 6.25mbps speed – it had been this speed since I moved in approximately 3 years ago). When I returned home I reported it to BT and an engineer came to visit on 3rd January. He repaired the phone but my internet speed plummeted down to 0.45mbps download and 0.14 upload. I was told I needed to fault this separately.
I thus reported this to BT (in India) who said he could see there was a problem and he would try to reset it. However I would have to wait 5 or 7 days for the line to ’settle’.
As it never got above 0.41mbps upload and 1.7mbps download over this period I recontacted BT in India who said they would put the job out to Openreach and an engineer’s visit would be needed.
Despite Openreach missing an agreed appointment last week, necessitating me to recontact BT in India, an engineer finally attended today.
The engineer agreed the internet speed was only 600kbps at the main socket in my house. He then went to the exchange to check the speed there which he reported was 8.0mbps which it also was at a cabinet further down the road. He then checked the speed at the telegraph pole opposite my house and the speed was only 700kbps there. The engineer stated there was obviously a problem in a stretch of about 40 yards of cable between the cabinet and the telegraph pole. However there were no working ‘spare pairs’ to transfer my line onto.
He then dropped the bombshell that BT do not guarantee line speed on the internet, only that the telephone side of the line works and as my phone was working there was nothing he could do, other than report it back. He then went onto say though, that as my line ‘passed its phone test’ and the phone was working, BT would not replace the faulty cable and so I was stuck with the problem.
He said until the cable fault caused an outage of someone’s telephone, BT would not replace the cable.
Hence I am now left with snail pace broadband. Surely this cannot be right?
Many thanks
Solved!
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Deathtrap3000 wrote:
I'd be interested in knowing what was done to improve the speed.
Hi,
The engineer changed all the wiring from outside of my house to the BT main socket as his equipment was showing a problem there. Then he went out amongst the cabinets and manholes in the area and found I was 'cross paired' or something with another phone line further towards the exchange. He also connected me up to a different 'pair' that he found in the alleged faulty cable and on his equipment it showed I should then receive asbout 6 to 7 mbps (despite a section of cable being aluminium instead of copper!!). He then rang BT to take off a 'throttle' or something and lo and behold my speed was back in excess of 6mbps. It took the engineer almost all day (out in horrible cold and snowy weather) to fettle it but it is great to be back upto speed again.
He did say it would take about 10 days to finally settle down but I was expecting that so no problem there.
It was a great job done by a very thorough and precise engineer in order to find the fault(s) that were causing the problem.

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Slow speeds even after BT Engineer visit, Whats ne...

We've always had really slow internet speeds, around 1.5mbs down 0.4mbs up. (From the BT speed tester)
After many conversations with the helpdesk, an Engineer was sent out today to try and solve our speed issue.
Various tests were carried out on the line, all reported back as a good quality line. S/N ratio was 96% etc.
We are located pretty close to the exchange and the engineer has said we should be getting alot more than what we are. He has tried a reset on the line but this hasnt improved anything.
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The engineer has just reset the line hence the time log being low. Currently measuring at 1.2mb down, so slightly lower than before.
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Connection Information
Line state:
Connected
Connection time:
0 days, 06:24:11
Downstream:
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Upstream:
416 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.2 dB / 7.0 dB
Line attenuation (Down/Up):
14.9 dB / 6.5 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
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CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
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HEC Events (Down/Up):
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Error Seconds (Local/Remote):
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From reading other posts our noise margin and line attention looks pretty good.
Solved!
Go to Solution.

ok there is certainly something restricting your connection speed as i posted earlier you should be connecting at 8mb with your current noise margin and attenuation
you say about a slight crackle there should be no noise heard on the could you try another handset
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Internet Speed even after an engineers visit.........

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