Internet Speeds drop drastically on all devices when one device is streaming media

As described in the title, when one of the devices on my home network begins streaming media, speeds are drastically reduced across all of the devices.
Comcast has always stated that you can do whatever you want on any device without it affecting the other devices in your home.... but streaming on one device brings all the other devices in my home to a crawl.
This was always the one thing that set Comcast apart from AT&T in my opinion, and if this is no longer the case, then Comcast can say goodbye to my subscription.
I am paying the extra $10/mo for Blast internet also.... and this is completely unacceptable.

exactly the same experience here, installed the xfinity app on an ipad, and when someone is streaming to said IPAD from the xfinity app, the other wireless connections in the house become practically unusable. Even wired connections to the modem/router itself start lagging out. Even something simple as looking at a forum and making a post is almost impossible if someone is streaming a t.v. show. Clearly not what is advertised. Really dissappointed.

Similar Messages

Internet speed drops 85% when routed through WRT160NL

I have a WRT160NL, and it decreases my internet speed from 3700kbps down to 550kbps when I route through it.
My ADSL modem is connected via ethernet cable to the WRT160NL, then I have an ethernet cable from port#1 of the WRT160NL to my desktop computer. With this connection, I get a download of about 550kbps.
When I route directly from my ADSL modem to my desktop (bypassing the WRT160NL) my download speed is 3700kbps. I've checked all cables and connections. What is causing the speed to drop by 85%?
thanks,
groff5
Solved!
Go to Solution.

As you are facing the problem on your Hardwired computer, then you change the settings on your Router... Once you login to the Router setup page.. Below the Setup you will find MTU size which will be set to AUTO so you need to change it to Manual and change the Size from 1500 to 1365 and click on Save Settings..... Then click on the Security tab and Disable "SPI Firewall" and Uncheck "Filter Anonymous Internet Requests" and click on Save Settings...
Now you need to power cycle your Network... Unplug the Power from the Router and Modem, Wait for 30seconds and then plug the Power to the Modem, Once all the Lights are lid on the Modem then Plug the Power to the Linksys Router...
Now you can check the Speed, what the speed you are getting it on your Computer....
If you still face the same problem then i think you need to upgrade the firmware of your Router.. Go to website linksysbycisco.com/downloads.........insert model no of your router in serach tab......select proper version of your router........download the firmware file......save that file on desktop....
Follow these steps to upgrade the firmware on the device : -
Open an Internet Explorer browser page on a computer hard wired to the router...In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...

HT1657 Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some soft

Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some software for $40.00. Help

Hi,
No, it was Apple. Last night the movie (Argo) was downloaded. It took about an hour, however it did not open.
I can watch the preview, but can't open it.
Thanks for your interest.
George

WRT330N slow cable internet, speed drops significantly

I have been using a new WRT330N gaming router with firmware 1.00.4 and one day the connection speed drops to 10kb/s download speeds from every connected device(xbox360, vista, xp). I turned off the WRT330N router and connected my old WRT54G speedbooster router and my connection is back to 800kb/s. I did a factory restore to the 330N but after about 40 minutes the speed drops to 10kb/s again... I can't seem to figure out what is causing this to happen when my other router works just fine.

If possible try upgrading the firmware of the router keep on holding tightly the reset button in such a way that power light is blinking on the router & then do a complete network power cycle i.e., unplug the power cables from the modem & from the router & then plug in the power cable to the modem first once all the lights are solid green you could plug in the power cable to the router & check out it will definately work!!
Also, you need to do the advanced wireless settings such as Radio Band Frequency to 50,Frag thres=2306 & Rts thres=2307 & then uncheck a Block Anonymous Internet Requests & it will definately work!!!

Internet speed dropped to dial-up speed!

*(It took me about 15mins to get to this page)*
There seems to be something wrong with my Mac when i opened it up today; the internet speed has dropped right down to below dial up speed, yet all the other computers in the house are running fine at broadband speed.
Hope you can help!
Thankyou very much in advance!

The following usually works on both Tiger and Leopard:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.
If not, MacFixit have published a very detailed (very!) article on speeding up a slow Safari, here:
http://www.macfixit.com/article.php?story=20070416000657464
Many, including me, have also followed the advice given by others here to add DNS codes to their Network Settings, with good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.220
208.67.220.222
Click on Apply Now and close the window.
Restart Safari, and repair permissions.

Slow internet speed/ dropping internet

I am on the Bt Ifinity 2, last year at summer time (8/10/2014) every thing was fine 59 mb/s down 19.55 mb/s up. bettween then and the 11/11/2014 speeds fell to 13.8mb/s down 10.24mb/s up. (mediafire link for page download for internet speeds http://www.mediafire.com/download/24vs7ra8pyl09qc/bt+stats.rar )
during this time untill the 19/11/2014 the internet would just drop randomly, 3,5,6 times a day commonly (not shown on the graph for due to no internet). the internet droped and the router was not connected to the internet shown by the ui in 192.168.1.254. internet speed is lower then the what was on the speed test so would strugle to steam youtube videos.
i thought that this was a throtling thing origionaly, but i tryed off peak time 1-4 AM the connection dropped slow speeds
we called a bt enginer out for the 19/11/2014 we a router replacement and some line was changed there was no internet dropping untill reasontly speeds increased slightly.
8/1/2015 I was downloading addons for battlefeild on my playstaion when the internet started dropping again the internet speed on speedtest.net showed a resonable speed of 30mb/s down 1.97mb/s up which should be fine for content consumption. well thats what i thought, youtube videos in 240p would not play.
in my oppinion it looks like bt has being throtiling my traffic, but i know bt only "manages p2p taffic during peak times"
any one know whats wrong, by the way there is know other users on the network at the time of the speed tests
Thanks for reading

Next time your speeds are bad, or right now if they are now, please try this:
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
If you found this post helpful, please click on the star on the left
If not, I'll try again

"Error loading media. File Could not be played" when trying to view streaming media on only some sites. How to fix?

Hi!
I've been having a problem trying to view streaming media, but it only happens on some sites. It's similar to a problem I have on my Windows PC, that's related to Adobe Flash, but since I'm very new to using my iPad Mini, I don't even know if Apple devices have Flash...do they?
Anyway, when I go to a site that's plagued by this issue, I tap the 'Play' arrow on my screen & the circle spins like it's gonna play, but then the screen turns black & this error message appears:
"Error loading media. File Could not be played" followed by a triangle with an exclamation point !
I read several articles online & the solutions ran from updating firmware in their router, (mine is brand new...installed last Thursday), to disabling ad-block programs in their browsers...(I don't have any enabled), and the last one was making changes to the DNS...(I know it means 'domain name server', but I don't have the foggiest idea how to make changes to it!
Anyway, that's my problem. I hope that someone out there knows what I can do to fix it!
Thanks in advance for your help.
K-9Pal

I would assume an issue with the HTML5 media player.
If those aren't working on Windows then it is possible that the proper codecs aren't installed.
You can try to disable the HTML5 media player and make Firefox use the Flash plugin.
You can do this by setting these two prefs to false on the <b>about:config</b> page:
*media.windows-media-foundation.enabled
*media.directshow.enabled
See also:
Windows Media Feature Pack for Windows 7 N and for Windows 7 KN:
*http://support.microsoft.com/kb/968211 - www.microsoft.com/en-us/download/details.aspx?id=16546

How can I make Quicktime stop opening when I click a streaming media link?

I was very happily using Windows Media Player 9 for streaming video in Firefox, and it was working fabulously, until I installed Flip4Mac, and now when I click on a link within a web page to open a standalone player for steaming video (please see "Click here to open standalone player" link below web cam window on www.tappedintoelephants.com) it opens Quicktime instead of Windows Media Player. I would like it to go back to using WMP for the standalone player when I click that link. I tried unchecking the "steaming media" box in Quicktime MIME settings, I've uninstalled Flip4Mac, and reinstalled WMP, but still, when I click that link, it opens Quicktime and crashes the browser. Could anyone please tell me how I can tell Firefox to once again use WMP instead of Quicktime for the standalone player? As I said, unchecking the streaming media checkbox in QT MIME settings had no effect. Thank you very much. I appreciate your help!

I think what you should try is Settings>General>Accessibility>Vision>Speak Auto-text>Off.

System locks up when trying to play streaming media after installing i-tune

Hi Folks,
Ive just bought the greatest piece of kit ever, a 2Gb Nano.
Great kit but since installing i-tunes my system locks up whenever I try to play any streaming media (wmv etc) via windows media player. Cntrl-Alt-Del even locked out. Total lock up.
Ive tried re-establishing file types in quick time and windowd media player and even installed lasted windows media player but all without success.
I'm using WinXP pro SP2.
Any ideas?
Cheers,
Gene Stevo.

Hi Folks,
Ive just bought the greatest piece of kit ever, a 2Gb Nano.
Great kit but since installing i-tunes my system locks up whenever I try to play any streaming media (wmv etc) via windows media player. Cntrl-Alt-Del even locked out. Total lock up.
Ive tried re-establishing file types in quick time and windowd media player and even installed lasted windows media player but all without success.
I'm using WinXP pro SP2.
Any ideas?
Cheers,
Gene Stevo.

Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
I have tried a different router/cables/microfilters and virus checked with avira and malwarebytes none of which did anything so i am convinced it is an external problem.
I called india who reckoned i had 6Meg available.
Please can you find out if anything has changed somewhere else in your network or with my account that would cause this.
here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
Solved!
Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

EA6700 Internet speed drops

Hi,
I recently purchased a brand new EA6700.
Installed it prperly and started surfing from several devices such as Laptop, ipad and iphone.
Though the new router slows download speed from 15Mbps to approx. 2-5Mbps.
My network looks like this:
ADSL ROUTER-MODEM Siemens SL2-141 and now EA6700 connected to it using CAT5e(from SL2 LAN port to EA6700's internet port)
After reading almost everything written here, I have done several tweaks yet no success.
Switched ports at the SL2 ROUTER-MODEM.
Disabled media prioritization at EA6700.
Disabled PPPoE at the SL2 and set it at the EA6700 by that changing from the DHCP and the double NAT situation I had before.
Reset the EA6700 to factory default and reinstall it manually.
I also wish to inform you that my router's firmware is up to date (1.1.38.149770).
There is no difference beetween a wired speed test and a wireless one.
The only tweak that I can recall that helped just a bit was setting the EA6700 at Bridge mode but still it had not solved the problem.
I'm pretty sure the problam is not the SL2-141 or its connection to the EA6700 since before that router I had an Edimax router which was connected the same way and preformed perfectly with the SL2-141 for several years.
I have no idea how to proceed from this spot, ANY HELP WILL BE APPRECIATED!

Hi,
When you set the PPPoE dialer on the EA6700, have you tried setting up the MTU as well? Based on this link, MTU must be 1492 (or lower) when using PPPoE connectivity. Check the following links on finding your optimum MTU setting:
How do I optimize my MTU and RWIN settings?
How do I find my optimum MTU setting?
Hope this helps.
If everyone needs to believe in something, I believe I'll have another beer..

Internet speed drop

In the last couple of weeks our internet has lost about 5 mbits off it's connection speed. It was running at about 13 mbits then it dropped down to around 8mbits out of the blue. Have tried test socket which made no difference. Here are my router stats. Any ideas?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 02:27:59
Downstream:
7.773 Mbps
Upstream:
943.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.4 dB / 8.3 dB
Line attenuation (Down/Up):
32.0 dB / 16.9 dB
Output power (Down/Up):
20.6 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2373 / 299
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
5667 / 594
Error Seconds (Local/Remote):
2761 / 216

Here are the stats when plugged into the test socket. As you can see, very little change.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:01
Downstream:
8.242 Mbps
Upstream:
1.074 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.0 dB / 5.9 dB
Line attenuation (Down/Up):
32.0 dB / 16.6 dB
Output power (Down/Up):
20.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 33
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 15
Error Seconds (Local/Remote):
3104 / 216

Internet speed dropped

Hi, I have one of the black Home Hubs and would like to know as my speed has dropped in the last couple of days, from an average of 10533Kbit/s to 2347Kbit/s. if anyone can shed any light from the following info?
Results from http://www.speed.io
(Copied on 2011-10-03 12:16:19)
Download: 10533 Kbit/s
Upload : 778 kbit/s
Connects : 1558 conn/min
Ping: 86 ms
Results from http://www.speed.io
(Copied on 2011-10-19 21:53:09)
Download: 2347 Kbit/s
Upload : 293 kbit/s
Connects : 744 conn/min
Ping: 86 ms
info from the H.H.
Uptime:       9 days, 19:17:58
Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   423 / 2,915
Data Transferred (Sent/Received) [GB/GB]: 1.00 / 11.49
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 24.0
SN Margin (Up/Down) [dB]:   13.0 / 23.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 114
HEC Errors (Up/Down): 0 / 48
Line Profile: Fast
Many thanks.
Solved!
Go to Solution.

Hi your current problem is that due to a number of disconnection your noise margin s now very high at 24db normal default is 6db I suggest you contact the forum mods and ask them to do a noise margin reset that will improve your speed for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Sudden internet speed drop

I am a BT user for a long time now and since I had very few problems with the internet. Started last week, my and other people's internet(some of my friends also have problems with the internet just like me) in my area (aberdeen, tillydrone) became very slow. For example my speed is: 300 kbps download speed and 600 kbps upload. I am suprised that my upload speed is more. The thing I am asking is that while I pay for an 8 Mbit internet why do I get 300 kbps right now?
I have cheked the connections got new cables for everything it is still the same, even tested the router if is has any faults but it doesnt have any. I dont know if there is any maintenance in my area because I havent recieved a paper saying anything about any problems at that area. Please help! I am out of options and I am getting tired with this incredible slow internet.
Thank you
Tibor Varga

Yavitor wrote:
I am very unhappy with the broadband speed. You advertise a 8Mbit broadband speed, but in reality it is hardly 500kbit on average and in the last two weeks it is SO SLOW that it takes 3 days and 4 nights to download a single video on youtube in 240p quality. If I were not on a contract with you I would abandon your service long time ago. My postcode is AB24 1WS .
this is a community forum and the only BT employees are the forum mods. everyone else is just a member of the public trying to help others with their problems.
to avoid confusion with the post originator I would suggest you start your own subject and you will get help/suggestion for your particular problems
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet speed drop to 100mbps from 1gbps

my internet was Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

The speed is dependent on the slowest
network port. Are both ports gigabit? for some adapters you can set it to 100 mbps manually.

Internet Speeds drop drastically on all devices when one device is streaming media

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