Internet stopped working after update

i have had my blackberry for about 4 months, i am on a sim only contract which has blackberry internet, this morning i installed the blackberry desktop manager so i could update my blackberry from version 4.6 to 5.0, wouldnt let me do it from my blackberry, dont know why. After i did this everything was working fine but my app world had gone, so i downloaded it again and it was the new version, i noticed i could update bbm, so i tried to do this, i then went out to a area which doesnt have signal for orange, so the updates cancelled, when i got back in signal it was telling me to reboot my phone, do i did this, after i did this and it came back on the internet is no longer working, instead of GRPS it says GSM and when i go to services status it says blackberry internet not connected and i cant send bbms, use facebook or the internet, im really confused and dont understand what has happened,i have tried everything but nothing works, do i need to ring Orange?

Hey sarahwilliams0,
Welcome to the forums.
If you are only getting GSM on your device then you are not getting a data connection. The best course of action is to contact your service provider for assistance.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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[2014-10-11 19:16] [PACMAN] removed intel-dri (10.2.8-1)
[2014-10-11 19:16] [PACMAN] removed nouveau-dri (10.2.8-1)
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[2014-10-11 19:16] [PACMAN] removed lib32-intel-dri (10.2.8-1)
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[11671.333426] WARNING: CPU: 0 PID: 486 at drivers/gpu/drm/i915/intel_dp.c:137 intel_dp_max_link_bw.isra.9+0x3e/0xa0 [i915]()
[11671.333428] invalid max DP link bw val 0, using 1.62Gbps
[11671.333430] Modules linked in: ctr ccm bnep ipt_REJECT xt_conntrack iptable_filter xt_CHECKSUM xt_tcpudp iptable_mangle ipt_MASQUERADE iptable_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_nat_ipv4 nf_nat nf_conntrack ip_tables x_tables uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core fuse v4l2_common ecb videodev media btusb bluetooth 6lowpan_iphc coretemp hwmon intel_rapl x86_pkg_temp_thermal intel_powerclamp joydev mousedev snd_hda_codec_hdmi kvm_intel arc4 snd_hda_codec_realtek snd_hda_codec_generic kvm iwldvm snd_hda_intel snd_hda_controller crct10dif_pclmul crc32_pclmul crc32c_intel ghash_clmulni_intel cryptd snd_hda_codec r8169 iwlwifi snd_hwdep dell_wmi snd_pcm sparse_keymap iTCO_wdt snd_timer snd mii iTCO_vendor_support dell_laptop microcode pcspkr dcdbas dell_smo8800 psmouse serio_raw
[11671.333467] thermal soundcore i2c_i801 shpchp evdev mac_hid mei_me mei lpc_ich wmi processor ac battery pci_stub vboxpci(O) vboxnetflt(O) vboxnetadp(O) vboxdrv(O) udlfb syscopyarea sysfillrect sysimgblt fb_sys_fops tun nfs lockd sunrpc fscache vhba(O) bridge stp llc brcmsmac cordic brcmutil led_class bcma mac80211 cfg80211 rfkill bbswitch(O) ext4 crc16 mbcache jbd2 sd_mod sr_mod crc_t10dif cdrom crct10dif_common atkbd libps2 ahci libahci ehci_pci libata xhci_hcd ehci_hcd scsi_mod usbcore usb_common i8042 serio i915 button intel_gtt i2c_algo_bit video drm_kms_helper drm i2c_core
[11671.333506] CPU: 0 PID: 486 Comm: Xorg.bin Tainted: G W O 3.16.4-1-ARCH #1
[11671.333509] Hardware name: Dell Inc. Dell System XPS L502X/0YR8NN, BIOS A04 03/25/2011
[11671.333511] 0000000000000000 00000000c0982604 ffff8800b2b4fa80 ffffffff8152ba1c
[11671.333515] ffff8800b2b4fac8 ffff8800b2b4fab8 ffffffff8106e45d ffff880037c92000
[11671.333518] 0000000000000000 0000000000000004 ffff88014e2d8c00 ffff8801b5a2f800
[11671.333521] Call Trace:
[11671.333528] [<ffffffff8152ba1c>] dump_stack+0x4d/0x6f
[11671.333534] [<ffffffff8106e45d>] warn_slowpath_common+0x7d/0xa0
[11671.333537] [<ffffffff8106e4dc>] warn_slowpath_fmt+0x5c/0x80
[11671.333553] [<ffffffffa00f543e>] intel_dp_max_link_bw.isra.9+0x3e/0xa0 [i915]
[11671.333566] [<ffffffffa00f5539>] intel_dp_compute_config+0x99/0x660 [i915]
[11671.333579] [<ffffffffa00da214>] __intel_set_mode+0xb14/0x1670 [i915]
[11671.333608] [<ffffffffa00dd4e6>] intel_set_mode+0x16/0x30 [i915]
[11671.333638] [<ffffffffa00de623>] intel_crtc_set_config+0xa83/0xdd0 [i915]
[11671.333666] [<ffffffffa0025fa1>] drm_mode_set_config_internal+0x61/0xe0 [drm]
[11671.333690] [<ffffffffa002984b>] drm_mode_setcrtc+0x2ab/0x5b0 [drm]
[11671.333712] [<ffffffffa0019b9f>] drm_ioctl+0x1df/0x680 [drm]
[11671.333728] [<ffffffff811d4db0>] do_vfs_ioctl+0x2d0/0x4b0
[11671.333737] [<ffffffff811df4ee>] ? __fget+0x6e/0xb0
[11671.333745] [<ffffffff811d5011>] SyS_ioctl+0x81/0xa0
[11671.333753] [<ffffffff815317a9>] system_call_fastpath+0x16/0x1b
[11671.333758] ---[ end trace 64be8044e26ca3c5 ]---
Last edited by scmurcott (2014-10-13 19:12:07)

So I downgraded those packages and the kernel with no luck.
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Yoga 13 touch screen stopped working after update KB3000850, please help!

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I need to send Lenovo a bill for my time spent rebooting. So far i am on my 8th reboot. In the past, around 5 reboots after winddows update would work. This time... who knows.
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Internet stopped working after update

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