Internet stopped working on MBA after latest firmware update. Help please!!!

Internet stopped working after installing the latest firmware update. WiFi still connects to router, our other mac desktop still connects to internet as usual (same network). I can't even re-install the MBA OS since it needs an internet connection!!!
Any ideas?

FIXED.
I swapped our wireless router for a newer one, internet seems to work fine again (we were sent a new one by our internet provider which we never set up until now).

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TC issues after latest firmware update

Here is the skinny, my TC went through the normal firmware update a bit ago. Wednesday my Internet stopped working, when I use the Airport Utility app it showed the TC online, at first, then it gave me the error that the TC did not have a valid IP. Thought might have been a problem on my ISP's end so I grabbed another router and set it up Internet no problem. Has to be the new firmware right so I pushed the firmware back 3 versions, and still the same thing no valid IP but connected to the Internet but no HDD (Yes it said not a valid IP but connected to the Internet on one wireless PC). Everything else in the house would not connect to the TC they could see it but when you went to connect never asked for a password and I got the spindle of death type deal. I saved my settings and did a hard reset with the button on the back of the TC, started over and rebuilt the connection, same thing happened not a valid IP. I have read that Apple released 3 different firmware updates supposedly the last one works, it doesn't when I load the firmware I get the same error TC does not have a valid IP. I need some help, I have cycled through power down and power up situations over and over. Anyone have any other suggestions?

Need some more info.
What is the modem.. make and model?
Is it both modem and router or just a modem?
What is the actual model of the TC.. the number from the base.. A1xxx where the x are numbers.
The latest firmware is an issue.. that is 7.6.4 and you should go back to 7.6.1
But it does seem hard to get rid of properly.
I want you to do a factory reset not just a hard reset.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Please redo the setup using all SMB names.. that is short, no spaces and purely alphanumeric characters.
eg TCgenx (use actual gen if you want) for base station name.
TCwifi for wireless name. (or TC24ghz and TC5ghz which is well worth naming both bands so you can test more carefully).
Please download and install a v5 utility on a computer if any of them use up to Mountain Lion.
Tell us what OS the computers are running and I can tell you how to install the old airport utility.
Test the TC in bridge to your other router is also a good alternative.

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Was this for 10.5.8???
Others have reported it for 10.6.8 & up...
http://x704.net/bbs/viewtopic.php?f=12&t=6118

Starts to load homepage, then Windows message: "Firefox has stopped working" All this after a Firefox update

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Reboot it by pressing the power button down hard to force a shutdown.
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Tivo and Roku may really need upnp which is not provided by the apple router.
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Hi David,
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Try finding a different open free Wifi hotspot to perform the setup.
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Most of Apple so called updates turn out real crap...
I am wondering whats happening to Apple?...

Hello igor_rena,
Thanks for using Apple Support Communities.
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Hi and Welcome to the Community!
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VIA | John_Clark
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227
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Internet stopped working on MBA after latest firmware update. Help please!!!

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