Internet, Tv and phone issues Comcast cannot solve

Question

We've had poor internet service from Comcast for 6-8 months. It has been getting progressively worse and then our phone service (Comcast) started going out. Sometimes the internet would be 45mps download, and for no reason it would drop to 2 or less. On July 4th, the tech came out as internet and phone were out. Original tech missed the appointment window, so new tech was 1.5 hours past latest scheduled time. He replaced the modem and an inside splitter. Same issues. New tech a week or so later. Changes modem again. Tells me that he knows he'll be back, that our area has "some major issues" going on and they cannot figure them out. He recommended X1 Platform and says that maybe that will help. Order X1. Tech says that cable connection has a broken connecter, replaces it. Next day, cable freezes and internet goes out. On Friday, Comcast doesn't show up for scheduled appointment. I called and was told that there was a service outage in our area and that they send techs to fix that, which should fix our issues. Why didn't they call me so I could go to work instead of waiting? "Oh, they should have, we understand your frustration, we're sorry." Talk to Serge, a manager, and tell him that it's still not fixed. Sent a new tech today. Said cable from street to home had serious issues and that cable from outside to in the home was damaged and had water inside it. He also made reference to our area having issues. When he leaves he states that his reading is "green 2", which is good, but not as good as green 0. Also said that we were red-12 when he arrived. Went to close the ticket and said that it couldn't be closed as there is another outage in our area and said that it is a mainline issue. Hard wired connection is now less than 3mbps....always happens between 7-11 PM. Has anyone else had these issues? I feel like telling Comcast to refund my last six months and switching to an alternate provider. Anybody else been thru this?

Answer 1

Hello Brian49341,
I apologize for the inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”. 
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To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019