Internet upload speed problems with 10.6.8?, internet upload speed problems with 10.6.8?

Since upgrading to Snow Leopard in November 2013, internet connection speed has been slow.  Using ATT DSL at advertised speeds of 3.0 M download and 0.3 M upload.  Download is acceptable at 2.55 M average using Speedtest.net.  Upload is very slow at 0-0.1.  ATT has checked everthing and says its ok.  They gave me updated Netgear 7550 modem that didn't make a difference but is more modern that my original 2-Wire 1000.  They checked inside and outside lines.  They run a test of my modem and get 0.5 M upload, yet using my iMac and Speedtest.net, I get much less which is consistent with online experience.  Pages are slow to start download, and sending photos with email is very slow.  Could my iMac with 10.6.8 be the problem?

OK, two things to try:
Do you have Javascript activated (not Java)?
Is your version of Flash Player up to date?
You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS.  Version 11.4.402.265 is for Snow Leopard onwards.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

Similar Messages

  • Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

    First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
    1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router.  How do you find the Rev version?  I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'.  Does this mean I have Rev 'A'?
    2) What is Verizon handing out these days for Routers?  Mine is being replaced, and I am wondering what to expect.  I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service.  Will they give me another MI424-WR?  If so, what Rev level are they likely to give me?
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    For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload.  Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months.  I measured only about 2-3 Download and 1-2 up.  Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
    I tried testing from multiple computers, running XP, Vista, and Windows 7.  All getting consistently similar poor speeds.  I verified my account still is supposed to have 25/25/ service, which I verified online. 
    Tried rebooting the router, no change.  Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds.  After it reconnected to the Internet, I tested speed again.  No change.
    Interestingly, I tested wireless speed on the laptop I have.  Speed is MUCH better, around 15 down, and 10-12 up.
    I tried the speed optimization tool on two of my PCs, it made no improvement.  Finally, got into an online chat with a Verizon Tech.  He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had.   So the tech concluded the problem was probably my Router.
    I TEND to agree, especially because I recently had an "anomaly" on my network.  My son complained one day that Internet was down.  When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network.  I replaced the switch, so now I am thinking perhaps the Router was damaged somehow.  I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power. 
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    Solved!
    Go to Solution.

    This is embarrassing.
    Smith6612, you are absolutely correct, and you nailed it!
    When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet.  I was.
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    2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
    At any rate, Smith6612 wins the prize.  It certainly explains the download/upload speeds I am getting.  I have logged into Verizon and signed up for a new bundle.  According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
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  • Hello ...  I have a problem with a wifi connection speed on my mac pro ... the problem is that in one room the internet opening for the websites is extremely slow ... but when i move the mac pro somewhat to other location ... the internet speed increase

    hello ....
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    Waiting for your support ... as quick as possible ...

    WiFi signals get stronger the closer the machine is to the router and the less interference/blocking of the signal like via walls with metal in them or of thick concrete.
    Since the signal emanates outwards in a sphere, your supposed to place the wireless router in a central location in the building so it covers all areas.
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  • Hi.i currently use photoshop lightroom 4 and have uploaded books to blurb with no problems but today every time i try to log in to blurb through lightroom to upload the book a msge appears saying "Could not cotact Blurb web service.please check internet c

    Hi I currently use lightroom 4 and have never had an issue uploading photo books to blurb.but now when i try a message appears saying "could not contact blurb web service.please check internet connection" my internet connection is fine.please can somebody help me as i need to get the album done as it is a wedding album and the clients are waiting on it.many thanks,Sean.

    Hi,
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  • A problem with internet speed

    Hello!
    Basically, as we all know, the internet went down nationally yesterday. However upon coming back online I've noticed my download rate has decreased significantly. I've had this issue a couple of months ago and an engineer came out to my house. He started doing line tests and said that there's nothing significantly wrong with the line and despite me living so far from the exchange (I live on a farm in the middle of no where ) my internet is quite strong.
    The engineer did a speed test and indicated that the potential speed is 1.8mb. However, I was getting a significantly lower download speed and he did some tests and concluded that it was something regarding the ip profile setting the speed a lot lower that what's intended, resulting in me getting a low overall download speed. He called up the centre and told them to manually set my IP profile to 1.8mb, and since then I've had about a 1.2mb - 1.5mb speed according the speed tests, which I'm happy about. However since yesterday it's been lowering and lowering since the broadband went down, and I'm worried that I'm going to have to call out the engineer again to fix this problem.
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    Test1 comprises of Best Effort Test: -provides background information.
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    0 Kbps
    1000 Kbps
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    HI Welcome to the forum
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • HT1998 I have what I believe, though I am not certain, an Airport Extreme 1st generation. My internet speeds on my hardwired pc are running in half and a bit higher on my Mac Pro. Cable claims it is a problem with the router since I can bring the PC speed

    Bear with me please as I have never used the community before. I have an Airport Extreme 1st generation at least I think it is a 1st generation. My PC is hardwired and my Mac Pro, obviously wireless. I have 50/8 mbps service but the speeds on my PC run around 20/8 and 30/8 on the Mac. Cable says it is a problem with the airport since my PC speeds rise to 50 when the airport is disconnected. Does anyone know what to do?

    The simplest way would be to perform a "soft" reset on the AEBS. This type of reset will temporarily disable all of the AEBS's passwords up to five minutes. This should give you ample time to access the AEBS with the AirPort Utility to change it.
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    Click on "Show password."
    Enter your Mac's administrator's password
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  • Upload Speed Problems with Safari/Mail on iMac

    Hi....Just moved to BT from Virgin where everything was all ok....running an iMac with latest Lion software and a Toshiba Laptop with Windows 7......everything is all ok except when I send an email from the iMac.....it's dreadfully slow.......RX is fine and fast.....both TX and RX are fine on the Toshiba. This upload problem is only there sending via Mail on Safari....uploading an MP3 say directly to MySpace is all ok......also if I access BT Yahoo Mail instead of using Mail/Safari then I can upload an attachment to Yahoo Mail no problem and my outgoing mail is instant and fast....so it seems that the BT Broadband Service doesn't like the TX side of my Safari Mail facility....I've tried rebuilding the Mail Account a few times and checked that all the settings are correct which they appear to be...any ideas out there please?....Cheers, Paul
    Solved!
    Go to Solution.

    ADSL Line Status
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    Downstream:
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    262 / 8
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    More Details

  • HT1766 Has anyone else had a problem with their phone after using the cable to upload photos from Camera stream to computer photo program?  My phone is frozen, cannot get into use phone, cannot connect to the Internet, and even APPLE is stumped.

    I only have my IPhone5 for two months and am very upset that now they may need to give me a new phone and lose anything that may not have been recently backed up by the phone.  Has anyone else had this problem?  How did you reseolve it?  Hard reboots did not help.

        jsavage9621,
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    Follow us on Twitter @VZWSupport

  • I'm having trouble downloading the Creative Cloud and I think it many be a problem with my internet speed.  We have a cable wireless modem.

    I am trying to download the Creative Cloud with Photoshop and Lightroom.  It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again.  What am I doing wrong? Could it be that I am using wireless? 

    Hi Rickeee48,
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  • Speed problems, with contradictory stats.

    Greetings all, I hope theres someone who can help around here.
    This connection has been troublesome for a couple of years now and I'd like advice on two fronts.
    1) making sense of some of the stats I'm about to post so that its caused by what I think it is.
    2) how do I get BT to recalculate my ip profile quickly? I'll Explain why below.
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    BT speedtest
     Download speedachieved during the test was - 119 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 250 Kbps
    Speedtest.net
    http://www.speedtest.net/result/1228706324.png
    Router (v1, but v2 gave the same values)
    Downstream
    160 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    13.6 dB / 13.0 dB
    Line attenuation (Down/Up)
    65.5 dB / 31.5 dB
    Output power (Down/Up)
    0.5 dBm / 1.1 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
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    0 / 0
    FEC Errors (Down/Up)
    1471 / 87
    CRC Errors (Down/Up)
    706 / 42
    HEC Errors (Down/Up)
    390 / 22
    Error Seconds (Local/Remote)
    409 / 36
    All of my woes in the past have been caused by momentary interruptions to the line, which is to be expected in Rural Lincolnshire 2k from the phone exchange thats been stocked with ancient eqipment and connected with lines decades old to houses with decades old wiring.
    the mometary interruptions seemed to cause the ip profile to go screwy so that the phone exchange refuses to relinquish download bandwidth to me, at my computer I am DLing at 15kbs
    as you can see the upload speed is much faster than the download, and supports the notion that the line itself is capable of handling higher speeds.
    The ping is an interesting consideration as its at 57ms, yesterday it was 250ms and would shoot up to 1000ms the second you actually tried doing anything.
    this happens quite often as out here in the sticks power cuts and other interruptions are to be expected, and while it get frustrated at paying the same as a city go-er who gets 8MB broadband, I understand that BT can't be expected to provide perfect service in such a large sparsely populated area.
    So, how do I deal with this? in teh past I've phoned up and had to do a song and dance routine to get to someone who would give me the number to the engineering dept so that someone with expertise can talk to me, who would promise to leave a call at the phone exchange for the guy to fix me up...thats alot of money down the drain on the call and alot of my time wasted just so that I can be told "please don't disconnect your router for 72hrs so that blah blah"
    covering my bases (for anyone who thinks its a problem on my end)
    tried different microfilters
    3 different computers with different OS's, AVs etc all find same problem
    2 different routers (both BT home hubs, one v1 and one v2)
    tried reseting routers multiple times and to factory settings
    router is in the master telephone socket which goes directly to the main line outside
    right now performance is so low that I cannot watch a youtube video in real time with it on the lowest possible resolution (ordinarily I can watch one at 360, not great but acceptable.
    If I leave the router plugged in and nothing interrupts it, then eventually this will fix itself, shortest time for this has been 12hrs, the longest has been 1 week. While the internet is indeed a source of great personal enjoyment for me and others in this household, its also something we came to rely on professionally and organisationally before we came to this house. a week where simply checking your e-mail takes 10x longer or viewing even a simple .jpeg file takes several minutes causes immense frustration and setback.
    If anyone can help on any issue here, I would be most grateful.
    Solved!
    Go to Solution.

    Hi I understand your problems unfortunately you are at the end of a very long line your attenuation figures show your line length as 4.7km from the exchange and with a perfect line you may get 1.6mb however that is an ideal world your disconnections are the cause of low speed as you say this reduces your IP profile unfortunately as the setting of the ip profile is automatic all you can do is wait the typical 3/5 days of stable connection for your profile to restore there is no faster way of restoring it i am afraid as even intervention here by the board mods need a minimum of 3 days stable connection before bt wholesale will raise the profile yo could check you phone line for any noise on voice calls by dialling 17070 and selecting option 2 you should here no noise preferably using a corded phone in the test socket at the back of the master socket any noise heard should be reported as an voice fault phone 151 and report it however do not mention broadband if there is any noise once solved your broadband should improve accordingly after a few days
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Insanely slow upload speeds with normal download speeds -- can anyone help?

    I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
    Here are the facts:
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    * This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
    * Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
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    * File sharing over our network between this machine and the Macbook Pro are lightning fast.
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    Any advice would be much appreciated!
    thanks,
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    So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
    thanks for your advice!

  • VERY bad upload speed - can't use internet properl...

    Hi
    I am having the exact trouble talked about here:
    https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-upload-speed-but-download-fine/td-p/419...
    my download speed is between 3-5mbps my UPLOAD is 0.2mbs and this is causing me to get timeouts on pages around the web and in general internet use.
    This has been ongoing for a few weeks and i need to try and get this resolved.
    Please can someone from BT help.
    Thanks
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    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Problem with video, My upload video is zero when I initiate ???

    I recently upgraded my cable to 8megs download, 1 full meg upload.
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    I have roadrunner time warner cable, no router, no firewalls, QT streaming set at 1.5 as Ralph and other say, NONE as limite in ichat. I have tried altering the AIM port from 5190 to 443 no help.
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    Thanks everyone,
    Evan
    My computer is imac intel core duo, 2.16 2 gb memory

    Hi Evanshaw,
    Ok on the Uninstall.
    I would Repair Permissions and run the Cron scripts at this point just to get it as Clean a system as it can be.
    See here for Why and Links.
    1) The Instant On setting seems to make no difference.
    Changing the Streaming setting to match your download or to 1.5Mbps is the real key of the Quicktime adjustment.
    2) Newer modems seem to offer forwarding not only ports but list the Protocols as well.
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    As port 5190 needs to be forwarded for TCP and UDP it as if the modem thinks it is being forwarded twice.
    For this reason we suggest that as a test at least that the Login port is dropped to port 443. This does two things:
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    b) Leaves just 5190 on UDP to be forwarded in the Modem.
    Just changing the port in iChat seems to do it, as then no data is on the 5190 TCP port.
    3) As for the lower spec machine.
    The lowest spec Mac can be a G3/600 with at least 100kbps up and down to Video chat.
    A G4/1Ghz single processor is in fact at the lowest point of Multichats IF the connection is at least 384Kbps both up and down. (I used to have 1Mb down and only 256K up and Host multichats [on a Dual 1Ghz G4) so there is a sort of tolerance in these figures).
    iChat works out a compromise that works in most cases so I would not worry too much.
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    My G4/Dual 1Ghz is fast enough and my previous internet speeds had a too low Uplink but did allow me to multichat. (there seems to be some sort of balancing out/averaging going on). However adding a second and a third Buddy to make a Four way did cause some blurriness of the pictures.
    Also If I was invited to a Chat as a non host My slowness could effect the chat as well but to a lesser extent.
    Get the fastest Computer with the best internet connection to Host.
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  • Problem with my internet connection with Mail and others

    Hi
    I seem to have a problem with my internet connection that is through Ethernet. I have just downloaded the update to iLife 9 and the down load speed went from zero to 1.1BB/s but most of the time it downloads at speeds around 8KB/s also Mail some times returns mail sent but there seems to be no problem sending out only that things go faster out than in. My internet speed from my ISP is 500KB/s so as you can see I was at first happy that I was getting speeds in of 1.1MB/s. I have done a diagnostic test through network also fully run Norton and finally run utilities with no problems showing. My ISP is willing to come and have a look at my internet but I some how think it's my computer, any ideas?
    Thanks

    The first thing I would do is completely disable Norton AntiVirus; there are no viruses for Mac OS X, so it can't protect you from something that doesn't exist. It can, however, severely slow down your system. Do that and then restart Mail and see if the problem continues.
    You should also try creating a new User account and test Mail there to see if you experience the same problem; if so, then the issue is systemwide. If not, it's something specific to your regular user account.
    As for your download speed, it's not 1.1MB/s; it's 1.1Mb/s. Upload speed is slower than download speed for both Cable and DSL service. I doubt the problem is your modem/router, but you should try shutting down your Mac and the modem for a few minutes. If your modem/router has a reset button, use it, then restart it and your Mac and see if the problem continues.

  • Slow internet speed with Site-to-Site VPN

    I have 2 RV042 routers, one is version 1 and the other is Version 3 and both have up to date firmware loaded. Both ISPs are cable, one is Comcast and the other is Mediacom. I have set both MTUs to various different settings and set the upload download speeds in Bandwidth Management. Speedtest.net shows speeds at office # 1 of 30/5 and office # 2 is 10/2. The VPN connection is always active. My problem seems to be this, if data is ever being transferred between the offices the internet speed for office #2 slows down to 1.5/.12 but there isn't really any notable differences at office #1. Does anyone have any idea of what could cause the drop in speed.

    This makes perfect sense depending on the size of the file. Bandwidth is limited to the speeds you stated, no matter what resource is using them--internet or vpn. Also, a large factor is that with asymmetrical bandwidth that when a lot of upload bandwidth is used, the download bandwidth suffers as well.
    I bet most of the time when this happens, the file is being transferred from office #2, thereby using up all the available upload bandwidth.
    Office #1 won't see the effects from file transfer because the file transfer is using download bandwidth not upload bandwidth.

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