Intro Media is not opening automatically even when on a new iPad

Hi everyone,
I have looked throught the support community for iBooks Authour for this question. I did find similar questions but no answer.
The problem:
We created an iBook with an intro media. There is no issue with the media. You can play it once you go to it. But we want the users to see the intro media as they first download the book. That doesn't happen. It seems that the ibook opens on the last page we have made changes to! This is understandable if we are choosing to "preview" on the same iPad but we tested a new iPad and it too didn't start on the intro media despite not being used to "preview" previously.
How can we check if the ibook will open to the Intro Media the first time users download the book?
Thanks,
Mojdeh

I got the iBooks to open and play the Intro. But I didn't do anything different. Here is what I did:
Cleaned the iPad from old versions. Saved the iBooks and then hit Preview. Nothing I hadn't done earlier but then this time I got it to work! Of course it didn't work for the next iPad!
I also tried to do your process but I am not sure I understand how to "drag that to iTunes". Do you mean iTunes on iPad?
Also, where do you set Auto-Play? Not in iBooks, right? I don't have this issue but thought I ask.
Thanks much.

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