[Intune / Configuration Manager 2012 R2] Android Enrollment
Hello
I have a problem with my hybrid configuration (Intune / CM12 R2).
I can't enroll Android Devices.
What i've done :
- Subscribe an account to Windows Intune
- Activate AD synchronization
- Change UPN in my Active Directory
- Make a synchronization between my on-premise AD and Azure
- Install Configuration Manager 2012 R2
- Add Intune connector
- Authorize my user collection 'Intune-user' to enroll devices
- Add Windows Intune system role
- Authorize Android management
When i try to enroll my android device (i first add company portal), i can log on with my user but i have a message that say : "We can't add this device. If this message open up again, contact your support ...".
The only clue i have is in the dmpdownloader.log :
ERROR: Service health log: Failed to load Enrollment Policy for accountId *********************************, userId ***********************************
And in the dmpuploader.log :
Ping cloud ... SMS_DMP_UPLOADER
10/12/2013 16:50:14 4736 (0x1280)
Ping cloud returned nothing
Gaëtan
Hello Gaëtan :)
Did you succeed with Android device enroll ?
I'm also done all steps you have mentioned but could not enroll Android device :(
What is correct CNAME for EnterpriseEnrollment.MyDomain enroll:
is it EnterpriseEnrollment.manage.Microsoft.com or is it only manage.Microsoft.com ?
Also here is excerpt from companyportal_1.log I've sent to my mail from android device:
2014-04-03T04:02:33.0490300Z CRIT Event None 0 7adaa89f-298f-4bc4-b28b-8ae9ea918787 11-0-0 EnrollmentServiceRequestException
thrown: Microsoft.Management.Services.AndroidSSP.Exceptions.EnrollmentServiceRequestException: Enrollment service failed the request ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000] in <filename unknown>:0
at System.Net.HttpWebRequest.SetResponseData (System.Net.WebConnectionData data) [0x00000] in <filename unknown>:0
--- End of inner exception stack trace ---
at Microsoft.Management.Services.AndroidSSP.Enrollment.EnrollmentSOAPRequestBase.SendRequestAndGetResponse (System.String pkcs10Base64) [0x00000] in <filename unknown>:0
at Microsoft.Management.Services.AndroidSSP.Enrollment.EnrollmentRequest.Send (Android.Content.Context context) [0x00000] in <filename unknown>:0
2014-04-03T04:02:33.0581540Z ERR_ Event None 0 7adaa89f-298f-4bc4-b28b-8ae9ea918787 1-1-1 Enrolling
failed
All other logs, OMADMLog_0, 1, 2, 3, 4, 5 have almost same content...
Best regards
Nenad
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Log Name: Application
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Date: 12/5/2013 8:32:07 AM
Event ID: 669
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Computer: %ComputerName%
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Component name: KERNELBASE.dll
Executable:
Process ID:
Thread ID:
Instruction address: 8791750393037
Exception code: -286326786
Client version: 5.00.7804.1000
Log Name: Application
Source: Application Error
Date: 12/5/2013 8:32:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
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Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dcae6
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Fault offset: 0x000000000000bccd
Faulting process id: 0x1120
Faulting application start time: 0x01cef1be5aad21ad
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Faulting module path: C:\Windows\system32\KERNELBASE.dll
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Log Name: Application
Source: Windows Error Reporting
Date: 12/5/2013 8:32:07 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: %ComputerName%
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: CcmExec.exe
P2: 5.0.7804.1000
P3: 50add6eb
P4: KERNELBASE.dll
P5: 6.1.7601.17965
P6: 506dcae6
P7: eeeefffe
P8: 000000000000bccd
P9:
P10:
I also saw the post below regarding a similar issue, but nothing has helped resolve the issue as of yet.
http://social.technet.microsoft.com/Forums/en-US/5ad3d7d4-2a87-473d-8c9d-41ad100e134a/random-client-failures-ccmexecexe-exception-code-0xeeeefffe?forum=configmanagergeneral#30791e92-6dc3-4466-9e07-bc2552e6aa3b
Any assistance or guidance is greatly appreciated. Thanks!Yes, I know that this is an old post, I’m just trying to clean them up. Did you find the answer for this?
By change do you have McAfee and have you told McAfee to exclude ccmexec.exe from AV scanning?
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