Invalid CS4 serial number

Last year I purchased a copy of CS4 on ebay. It arrived to me sealed and in a box. I installed it on my old computer and it works fine. I recently bought a new computer and have installed it, but it indicates the serial number is not valid. Any ideas?

Ah, that is more specific.
Hopefully your software has been registered with Adobe, or you have proof of purchase.
Serial number issues and activation are directly handled by Adobe. We are forum volunteers and do not have that authority.
Contact Customer Care
If you have to directly get in contact with them, there are phone, email, or chat options under "Still need help"?
Gene

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    Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
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  • My CS4 serial number has stopped working on Yosemite 10.10.1

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    See here:
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  • Cannot activate CS4 serial number

    Is anyone else having problems with activating CS4 serial number. I bought a student version of CS4 recieved my serial number after verifying student status, upon entering the serial number it was rejected, I tried unistalling the application and reinstalling, same result. I went onto the Adobe website to contact them, it is so hard to do that. I tried the 1800 Australia number only to be told by a recorded message that the office hours closed at 5pm it was 430 pm when I called (I made allowances for daylight saving time). I need help as I want to use CS4 but can't. I have checked that I have entered the numbers correctly and included the dashes where appropriate.

    Thanks Bob, but I'm nearing the end of the 30 days and I bought this for my son for Christmas so I'm getting a bit antsy to have this problem resolved. I also think it is crazy that I phoned the support line half an hour prior to closing time and received a recorded message (I allowed for day light saving time) stating that they were closed. Margie

  • That serial number is invalid even serial number is genuine

    That serial number is invalid even serial number is genuine

    Bob Levine wrote:
     And FWIW, 7.01 and 7.02 are identical.
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    It's time to move on to InDesign…

  • Cs4 serial number cannot work with Window7 64bit

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    Without proper detailed system info and details about what CS4 product you actually mena, what license type, what language and so on nobody can even guess...
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  • CS4 Serial Number coming up invalid after years of use

    I purchased the CS4 Master Collection some time ago, I know it is really out dated, but it works for me , now I am being prompted to enter my serial number when opening the programs (which worked yesterday???). When I put in my PAID for number I'm getting a red 'X' instead of a green check mark. How can I resolve this? The suite has been on my new PC for over 2 years with no problems until now.

    Yeah, I did last night, but all they could tell me is the serial number is invalid and provide proof of purchase. Unfortunately, I bought CS4 probably 5 years ago and finding a receipt is a slim chance. They won't help until then.

  • Dreamweaver CS4 serial number invalidated after 8 months of use

    In January 2nd 2014, I purchased an OEM version of Dreamweaver CS4 for Windows from a reseller called "Smart Shop" which looked like a serious outfit [emails from Jet Support were received with a link to "Access your order and customer support http://appscustomerscare.com"]. A serial number was obtained. I downloaded the program from their site  and installed it without any problem: When I launched the application, the serial number was inserted and the Adobe server validated it: the application worked seamlessly for more than 8 months.
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    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
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    How can I be sure that my next "bona fide" purchase of Dreamweaver won't run into the same problem?
    Is there a way to recognize good from bad resellers?

    Sorry you got nailed - Next time try this
    http://www.adobe.com/cfusion/partnerportal/index.cfm
    Some info about appscustomerscare
    http://www.scamadviser.com/check-website/appscustomerscare.com

  • My CS4 serial number is listed as invalid

    I was able to download and install from the provided links. The CS4 installer works fine and will install the full suite as a trial. But it tells me I have an invalid serial number. I have confirmed the number is being entered correctly. Ugh...any ideas?
    I'm installing on Windows 7 Home edition. I originally purchased CS4 Web Prem from the Adobe online store.
    On another note - does anyone know why Adobe removes the download files after 3 years? Serving up these files should be trivial in Adobe's cloud based world.

    Branching this to a new discussion.
    Bugbytes it maybe possible you are facing a permission difficulty with installing your software.  I would first encourage you to contact our support team so that we can verify the serial number you are using is the correct serial number.  You can contact our chat support at http://adobe.ly/yxj0t6.
    Once you have verified the serial number is valid then please complete the following steps:
    Use the Programs and Features control panel to remove your current installation of Creative Suite 4 and any other installed Adobe Creative Suite software.
    Run the CC Cleaner Tool to help ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Reinstall the Creative Suite 4 software.

  • CS4 serial number invalid on new Macbook Pro

    I have CS4 and a new Macbook Pro. My old apps will not launch with old the serial number. Is there a way to get my old apps to work?

    Ah, that is more specific.
    Hopefully your software has been registered with Adobe, or you have proof of purchase.
    Serial number issues and activation are directly handled by Adobe. We are forum volunteers and do not have that authority.
    Contact Customer Care
    If you have to directly get in contact with them, there are phone, email, or chat options under "Still need help"?
    Gene

  • Upgrade CS3 TO CS4 - Serial Number Not Recognised - HELP!

    Hi there,
    From what I have been reading, there seems to ba a few people who are having problems upgrading to CS4 from CS3. Well, I'm afraid I'm another to add to the list. Can anyone help me in my plight?
    My O.S is Windows XP Pro (SP3) and my computer has more than enough nuts and bolts inside it to run NASA never mind CS4! My anti virus is AVG 8.5 and my firewall is Zone Alarm, both of which were disabled during the attempted install.
    I purchased the upgrade from the Adobe store (at £165) and had the box delivered - great so-far!
    However, when I came to install the upgrade, and after putting in the correct CS4 serial, a window opened to inform me that the system-profile search, failed to find the CS3 in the defaul location - and believe me it's there! I followed the on-screen instructions, typing-in the serial number of my (leagally-bought) CS3; to my horror, it told me that the serial number was 'not a valid copy' when it clearly is!!
    I have successfully installed the CS4 Upgrade only on a 30 day trial basis but still cannot register as it then tells me that BOTH my serial numbers are invalid. Suffice to say that the 30 day trial version was later uninstalled and I am now back to square-one and £165 poorer!
    I have opened a case with Adobe but after over a week have still had no reply. Phoning customer support in the UK was also a no-no as their office hours (9-5 Mon to Fri) are not compatible with me as I cannot be next to my machine during these times (Unless I take a day off!) My next option is to phone the States but hey - it's only money!!
    My question is therefore - can anyone help or make suggestions as to how I can resolve this issue. A point to note that after buying and installing CS3 I notice in the headline (once the programme is running) it is labelled 'CS3 EXTENDED'  yet this is not written on the box - is this normal? The CS4 Upgrade was the same so it looks like I am trying to install a like-for-like product.
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    Smudge

    What's the point though of issuing upgrades that don't upgrade?
    Well, once it was pretty easy. There was only one full-version of PS. Back then, there were variations with terms like "Lite," and "LE," and these were basically bundled with scanners, etc. They were the precursors to PSElements. For a bit, there were only two PS and PSE. The "upgrade" was either the full-version upgraded to the next version, or the full-version from PSE. Then "Extended" was introduced, and now there are two full-versions. Each will have their own upgrade path, so some care needs to be exercised. Extended basically offers more video capabilities over the "regular."
    Upgrade paths have also changed, and can come into play, when one uses a stand-alone to upgrade to a "suite." Once, one could upgrade separate programs directly, but with suites, things get a tad more complicated. Though I've had straight PS versions since 2.5, once I went to the Production Stuido suite with PrPro, AE and Audition, I could no longer use my PS license to JUST upgrade PS to PS-Extended. I would have to do the full suite, and now there are several flavors of the Video suites, with one including upgrades for all of my old Macromedia Studio suite. I follow this stuff fairly closely, and have to admit that I am confused, and the Adobe site (good in many other ways) does not cover the various suites and how to get to each from where one is, as well as it could. However, a chart of all possibilities and what is in each suite might fill four screens.
    Then, you have to factor in that many resellers do not furnish all the necessary info on what is needed to qualify for specific upgrades. Once, when there were fewer resellers, one had to give the S/N for their existing product, and then this was matched up to the requirements of the upgrade. Now, there are just too many resellers to do that - or Adobe has become a bit more, um-m, "relaxed."
    Over the decades, I have found Adobe Customer Support (not necessarily Technical Support) to be quite good and accommodating, when I did have any problem. In the past, they did all that they could to keep me satisfied, and did a good job of it.
    Good luck, and please report how it goes,
    Hunt

  • CS4 serial number retrieval help!

    I have had a copy of Adobe Creative Suite 4 Design Studio Premium Student version for a few years now, but I haven't had a computer to put it on. I recently got a MacBook Pro with OSX operating system on it and am trying to download CS4. When I go to get the serial number, it says that the coupon code is invalid. I'm not sure if the code has been used or Adobe doesn't accept codes for CS4.
    Does anyone know how I can retrieve my serial number?
    Thanks!

    Contact support directly by web chat. You are simply behind the times. You should have gotten your serial number back then.
    Mylenium

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