Invalid Existing Users email user name or password

In trying to setup a second email account and I am prompted for the user name and password of the Existing Users email account. I assume that this information is the same as that needed to access my regular email account, such as through Outlook. However, I get an invalid user name or password response when I attempt to log in. Is the BlackBerry system asking for different information than what I am providing?
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Hi there!
Sorry for the delay!
1) Who is the "Existing User"?
2) What exactly is prompting your for credentials? What does the screen look like? What did you do (exactly) to get the prompt?
We need some details to figure out what you are seeing...you are our eyes and hands...we can help, but we need the details in order to do so.
Get back to us with some more details and we'll try to help.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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