Invalid hex code message

I am trying to set up wireless internet.  I changed the SSD name and in the security window, I chose WPA2 and in the WPA shared key, I chose a 10-character string with letters only.  When I click on the Boingo icon in the system tray of my laptop, it shows me the SSD name I chose.  When I click connect I typed in the 10-character string that I chose.  It comes back with an error message saying that it contains an invalid hex code and puts the first letter of the string in brackets as if that is the problem code.  What am I missing.  I don't think it is supposed to be all that hard to do this!
Basic Wireless Settings:
   Network Mode - G
   Channel 6
   Wireless Broadcast enabled
Wireless Security
     WPA2 Personal
     Algorithms AES
I had changed my user name and password for accessing the router.  I want to put it back to blank user name and password of admin.  How do I do that?
Message Edited by kit1197 on 08-06-2009 09:39 PM

It makes a lot of sense that it would be Boingo that is the problem.  After posting this, we realized that my hubby's I-phone could connect without a problem.   I have a Tungsten E2 Palm Pilot where I'm not so fortunate!

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