Invalid license after moving software to a new computer; old version disengaged

I bought a new MacBook Pro. I copied PhotoShop Elements 10, along with other software, from my old Mac and added it to the new one. I got a request on the new Mac to enter the license. I did that and receive notice that the license was invalid. Some investigation revealed that I did not have permission to use the software on two computers. I disengaged the software on the old Mac. I'm still getting a request for the license, but every time I enter it, I get the same invalid license error message. I have emptied the cache and dumped cookies on my browser. What else can I do?
Any help much appreciate; thanks!

Your license does allow the use of the software on two computers. The problem is that you can never, never move an installed version of PSE. PSE is not a tidy package like most mac apps; its installer strews stuff all over your hard drive and you can never hope to get all the necessary bits and bobs. You must ALWAYS install PSE from scratch on a new machine.
By attempting to move it, you have made a lot more problems for yourself. Now you will need to download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
After which you can go around and manually remove all the PSE bits you've brought over. Look not only in Applications, but also in hard drive>library>Application Support>Adobe and also in your username>library>preferences. (You can't use spotlight to search. It's programmed to skip these kinds of files.)
After that you can reinstall from scratch.

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Dealing with Shared Libraries after moving iTunes library to new Computer

I have recently purchased a MacBook Pro (Retina, 13-inch) with 2.8 GHz Intel Core i5 processor and 8 GB 1600 MHz DDR3 memory. Previously, I had my iTunes on a Dell PC computer. Using an external hard drive, I transferred my iTunes library over to the Mac. After trying to sync my iPhone 4 (iOS 7.1.2), I discovered that I wasn't able to sync my music. In my attempt to fix this, I tried several things. I actually purchased iTunes Match, hoping that this would somehow fix this problem, but it didn't work. I tried restoring my iPhone to factory settings after completely a backup. Again, this did not work. I have tried to delete my library and add it back following the specific instructions found on the Apple Support site (How to move your iTunes library to a new computer - Apple Support).
When my iPhone is plugged in and I click under iPhone settings Music, the only option I have to work with is iTunes Match is On and syncing voice memos. There is not the option to sync music library.
I feel that somehow I have created multiple libraries or messed smoothing up because I can't even transfer music on to my iPhone manually. It's like my iPhone won't recognize the library on my iTunes. I am using the 12.
Any help would be greatly appreciated!

Cozmic66 wrote:
I have recently purchased a MacBook Pro (Retina, 13-inch) with 2.8 GHz Intel Core i5 processor and 8 GB 1600 MHz DDR3 memory. Previously, I had my iTunes on a Dell PC computer. Using an external hard drive, I transferred my iTunes library over to the Mac.
Copy the entire /Music/iTunes/ folder from old computer to /Music/ on new computer.
Then launch iTunes.
This is all you need to do.
You do not need to add anything or import anything to iTunes.
When you have iTunes Match turned on, you do not sync music via the computer or iTunes.
You sync via iTunes Match.

HD movies after moving iTunes to a new computer

I purchased a few HD movies on the Apple TV, but the HD versions do not show up in iTunes (although I see the HD files in the iTunes folder on the hard drive).
I had to move everything to a new computer, and now that the Apple TV has synced to the new computer, I cannot access the HD movies because they are not showing in iTunes.
Here's the Question: How can I get iTunes to recognize the HD versions so they will sync to the Apple TV???

Drag those files into the open iTunes application window.
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New computer - old versions of Illustrator

I have a new computer and V 8.0 and 10.0 upgrade in Illustrator. I've installed them but when I start it from the start menu (Windows 7 from XP), it starts to start with the box and loading files and then it stops. Nothing. It's in my program list but it's like it stalls and dissappears.
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AI 10 should run in XP compatibility mode...
Mylenium

Two quick questions about Library after moving beginning on a new computer

Hi there,
I just moved from Windows to Mac, meaning I had to move my iTunes library from the old PC to my new MBA.
Just a couple of quick questions.
1. When I started iTunes on my new Mac, in the preferences I directed the media folder to the folder with all my itunes music/podcasts etc, and then I imported the Library XML file. Is this incorrect? Should I have imported a different file? Should I have used the itl file instead?
If so, should I delete the library and start again? (if this is the case, please suggest the best way of doing this without affecting my media)
- a kind of sub-question to this one: some of the media files arent showing up in the iTunes library, but they are in the media folder on the ext HDD. Is there a way I can find out which ones havent been recognized by iTunes? Whats the best way of getting them in to my library?
2. Pretty much half of my podcasts have not been loaded in the new iTunes. The ones that havent were ones that I subscribed to on my iPhone, whereas the ones that show up in iTunes were ones I downloaded from iTunes. When I connect my iPhone and sync it with iTunes, will those podcasts show up in iTunes? Or is there a risk that they will be deleted from my iPhone?
Cheers,

The .xml is lacking some information such as ratings, date added, and play count. Using the .itl includes this information but cannot be imported using the method you did.
A complete library is everything in the iTunes folder. By using the method you did you left the artwork behind in the artwork folder on the other machine.
Selecting the media folder in preferences does not get iTunes to recognize the media. All it does is tell iTunes to start storing new media in that location.
Using the method I outlined nothing will be missed (with the exception of WMA) because you aren't rebuilding your library, you are using the one that already exists.
You don't have to re-copy everything as long as you get the stuff you missed and re-assemble it all as it was before except not on the Mac.
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391

Cannot open files after moving Photoshop to a new computer

Loading a document, I get the information:
Fatal error – missing component:
/Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework
I use MAC OS X 10.8 and took the programm from the old computer with OS X 10.6.
Message title was edited by: Brett N

If you mean you just transferred it, that usually doesn't work. See THIS thread.
--OB

I have a student license. I am trying to install my CS5 software onto my new computer, and I am getting "Invalid Coupon Code," but it is accurate. Advice?

I have a student license. I am trying to install my CS5 software onto my new computer, and I am getting "Invalid Coupon Code," but it is accurate. Advice?

Opendoors926 please see Redemption Code Help for information on how to retrieve your serial number. It may also be located under your account at http://www.adobe.com/. You can find more information on how to retrieve your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

When i open itunes the warning itunes Library.itl appears with the following message. ..."it cannot be read because it was created by a newer version of itunes. after checking software updates we have the lastest version. What to do?

when i open itunes the warning itunes Library.itl appears with the following message. ..."it cannot be read because it was created by a newer version of itunes. after checking software updates we have the lastest version. What to do?

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

After moving my itunes library from my old WinXP computer to my new Win7 computer, itunes gives a warning that my content on my phone must be removed and re-synced. I want to merge changes/updates on my phone with my itunes library as normal, not erase it

After moving my itunes library from my old WinXP computer to my new Win7 computer, itunes gives a warning that my content on my phone must be removed and re-synced. I want to merge changes/updates on my phone with my itunes library as normal, not erase it & replace it. My updates/changes will be lost.
How do I merge content on my iPhone & content in iTunes together?

Hopefully you still have the original library and can redo the migration...
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

After moving my music library from my old mb to the new one, my new mb pro does not play the files evenly. It takes a break for two sec's and starts playback where it stopped. Ideas anyone?

After moving my music library from my old mb to the new one, my new mb pro does not play the files evenly. It takes a break for two sec's and starts playback where it stopped. Ideas anyone?

I may have found an answer here:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive
They only thing I can assume is that my external hard drive was slow to start and iTunes defaulted to its old directory (see the last paragraph at the link above). However, once my external was recognized shouldn't everything have fixed itself?
Message was edited by: williamson42
Message was edited by: williamson42

How to download already purchased software onto a new computer after the old computer crashed?

I bought the Adobe Creative Suite 6 Design & Web Premium in 2012. The computer that it was installed on broke down last week. I would now like to install that same CS6 software onto my new computer. I still have the serial number. How can I achieve this?

CS6 product downloads
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I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever

I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.

Hi,
Please go to the link below to download Photoshop elements 11
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
To get your serial number from redemption code click on the link below
https://redeem.licenses.adobe.com/getserial/s/redeem
Thank you,
Mohd. Naseem

Moving Calendar to a New Computer & Moving Data: Downloads and Add-ons

Moving Calendar to a New Computer & Moving Data: Downloads and Add-ons
The handle says is all. Totally lost here & in a virtual house of cards. Please first see screen-shot.
I have the Mozilla calendar (Lightening?) program on my computer. Is this screen-shot Thunderbird or is it an add-on called Lightening that was added on to Thunderbird? I don't even recall how I acquired in a few years ago. Whatever it is I find in invaluable. Indispensable. Brilliantly conceived. A superb creation.
Notice that I have several calendars in different colors for different purposes and a long task agenda on the right. Wonderful program!! I absolutely love it! I can not afford to loose these calenders and this data. However, big caveat, entrusting my life (our lives) to it has become extremely dangerous for it's a virtual house of cards upon the purchase of a new computer. The move-over is more like a career most of us already have one. Need anyone really wonder why PC sales are down? Res ipsa loquitur.
FIRST ISSUE:
I must move this/these Mozilla program/s and calendars over to the new computer but I don't have a clue where to begin. What must I download? Thunderbird? What must I add-on? Lightening? Is this a suite of programs? All I care about are my calendars and task agendas that you see in the screen-shot -- not any email programs etc. Just this personal management system that you see.
SECOND ISSUE:
After I downloading, installing, and adding-on what I need, how do I then move (migrate) my profile (data) over to new computer?
Please know that I do know where that 'profile' and its .ics calendar profiles are stored. I am also well backed up. I just need to know how get (downloaded/install) what I need and move this over to the new computer. (See screen-shot)
First, what must I download and install and add on. Second how do I move this data/profile (a virtual Life) over to the new computer without it all coming down like a house of cards?
Please, unless it's all been documented in one location, a link to this and a link to that probably won't be very helpful. Anyone who can lay-out a simple, easy to follow plan (1, 2, 3, 4, done) will be a hero and make a significant contribution to people who dread buying a new computer for precisely these reasons. It will certainly encourage more people to use this absolutely wonderful personal management system. It's the best I've ever seen and I must keep it. But it's soooo risky.

Obviously the screen-shot is posted so show what I see now and want to see when I am done. Was the ''really ''not clear? Nothing could be more germane ("Germaine" is a person's name) than a visual that shows the multiple calendar dynamic and what I actually want to see nor better communicants the fact that all I want is that and not other programs in a suite – a question btw asked but not answered.
"I have no idea what the threshold issue is. Perhaps Zeno can assist you."
I now see Zeno's reply but I never got an email re: my questions and just noticed it. I will respond to him separately. But ''obviously ''the ''''threshold'''' issue is ISSUE ONE (1) exactly what, and only what, must I download and install.
Was that really not clear? That was not answered in your first reply. And since you here, later, state that Lightening does not need to be downloaded and installed how on earth could you presume the first threshold issue (question 1) was a joke?
Once again I wrote and you even quoted me “Please, unless it's ALL been documented in ONE LOCATION, a link to this and a link to that probably won't be very helpful. Anyone who can lay-out a simple, easy to follow plan (1, 2, 3, 4, done) ...”
As this exchange demonstrates, that statement has certainly proven to be correct.
You then wrote, “Read the question... the question is. How do I move my profile to a new computer? You are the one making much more of it than that. ... All covered in the link.”
What “the” (singular) of several links (plural) you provided are you talking abut? But no matter. No it was not "all" covered in the multiple links you sent which do not address the more important threshold question (1). The only issue you addressed was (2) data transfer which is secondary to the threshold issue which is ISSUE question one (1). Threshold issue/question presented: before we can go to question (2) we must address question (1).
As I stated “Please know that I do know where that 'profile' and its .ics calendar profiles are stored.”
You replied “No you do not. Local calendars are not stored in ICS files.”
First please notice you make no attempt to clarify where they are; but, once again, please read carefully. I did not say that the calendars are “stored in the ICS files” but that the .ics files ARE the calendars and I do know there they are stored.
Please see the screen-shot you claim is not germane? Each of those different colored calendars are (“not stored” in but are) .ics files that are stored in the Profile directory. In the directory c:\Users\myName\AppData\Roaming\Thunderbird is a directory or folder called \Profiles and in that directory is a file named 9w2ydrc4.default. That file IS the profile. In that profile is a folder called “calendar-data” and in that folder are the calender .ics files that are the different colored calenders you see in the very germane screen-shot. So I do know where the calendars are. So I gather that all I copy into the Profiles directory is the file (profile) called 9w2ydrc4.default.
Again, as I wrote before, I do not want a full suite with email. So what do I downloaded and install to get only what you see in the screen-shot. I don't think we ever installed a full suite before. I never saw and email program. So, again,'' asked but not answered. ''
Then you stated, I do not need to download and install Lightening (please notice, is a partial answer to my first, threshold, question you presumed was a joke) but only Thunderbird since “Lightning is already in your profile so will move with it When you actually move the profile.”
Well, since you like to use links, exactly what is your documented Mozilla authority for that hearsay? Since I posted the question I have spent much time at Mozilla. Literally everything I have seen indicates I must first download and Thunderbird. But again, I do not want to and never did, install a full suite of programs and, as far as I know, there is no Mozilla mail or other suite programs on this (my current old computer) and there never were. So, once again'', asked and not answered).''
Everything at Mozilla states I must first download & install Thunderbird'' and then ''add-on Lightening. Nothing I have seen at Mozilla suggests otherwise or states that when we want to get Mozilla calendars over to a new computer we must first and *only* download and install Thunderbird and then just copy the profile (9w2ydrc4.default) into the 'Profiles' directory. Nothing I have seen at Mozilla suggests I do not have to download and install Lightening. So please show me where Mozilla documents that. ''' Please notice that even Zeno states, “You download AND INSTALL LIGHTNING as an add-on.'''”
Since this contradicts you do tell me: what is your Mozilla authority for claim that I do not need to download and install Lightening because it's already in my profile? I see nothing in my profile that suggests Lightening is there.
Finally, I wrote to you “ ...it is axiomatic that Windows transfer wizard does NOT transfer programs but only data. You did not know this?” I only wrote that because it appeared your reference to Transfer Wizard was a response to the threshold question of (1) how to I get the program onto the new machine. But your response is''' very '''strange for you wrote “You are the first person I have encountered that thought it did more than transfer data.” Show me where I said that. I said the opposite. How on earth did you come to that interpretation as a response to my simple and very clear statement that " ...it is axiomatic that Windows transfer wizard does''' NOT transfer programs but only data.'''.”

I am moving lightroom to a new computer. I downloaded an update and tried to install it. The download refused my serial number. What do I do?

I am moving lightroom to a new computer. The installed program is refusing my serial number. What to I do?

Then all I can suggest is that you double check your serial number. If you registered your software you can check your account on Adobe and double check to make sure you have the number right.

Moving iwork to a new computer - legal?

Hi
I recently bought iwork 09 with a single license.
If I buy a new computer, is it alright for me to remove iwork from the old computer and install it on the new one? Or do I have to buy a new license?
Thanks

You should not need to buy a new license as long as you remove iWork from the previous computer. That would remain within the Apple software license that states the software can only exist on one computer at a time.

Invalid license after moving software to a new computer; old version disengaged

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