Invalid operation when installing update to HP Support Assistant, Windows 7 64-bit Home Premium

When I download update sp54931, it comes up with a error box indicating that some variable is
not initialized and then quits.   What gives?

Hello,
From where are you trying to download the patch, what is the link you are using?
I have download it perfectly, please try to download it form here: http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54931.exe
Also, what is your computer model?
Let me know the outcome.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

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    I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.

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