Invalid pin problem but can use BBM

Hi All,
I was owned Blackberry 8830 os 4.5 Verizon, a week before I was changed service provider and I got the trouble. Before I changed provider it work smoothly but after changed only BB messenger usable email, browser not work and I was trying to register on website it shown Invalid pin and IMEI format.  Firstly, I wiped handheld, register HRT and got the registration SMS, "GPRS" sign shown on the screen but cannot received any Services Book. I do it again and again but still not work. I was contact to BIS provider and they said my phone didn't register on the system and they try to help but still have problem. What should I do about this case? Does anyone get problem like me before?
Thanks for help

HI Sarah,
Are you receiving any errors when downloading and installing? Here is a network activation help page. Go thru the steps in the link to ensure that your computer can communicate with the Adobe servers. http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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