Invalid Printer Code - OfficeJet 6500A

Every time I try to register by printer code in ePrintCenter I receive the message "Invalid Code".  I've reset my printer back to the factory settings twice to get a new printer code and each time I receive the same error.

Hello John!
How did you reset the printer? Have you gone under Web Services setup to do Restore Factory settings? Is the code coming out differently when you print?
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Similar Messages

  • How to reset "Add Printer" code on 6500a? The original one generated expired and site won't accept.

    What are the exact steps to reset the "Add Printer" code\email for the OfficeJet 6500a? 
    I set up the wireless portion and was generated a code, however trying to register and enter it into the website, it will not accept stating that is has expired (being after the 24 hour time frame).
    Thus, I attempted to find the options to "generate" a new one, and it doesn''t seem to exist.  I reset all wireless settings to default, and attempted to find the code -- and it remains the same.
    What are the exact step by step clicks I need to press on the printer to get a new code that will be accepted by the ePrint website?
    Thank you in advance for your insight.

    Hi mcseqt,
    You can just reprint the instruction page and you will be able to add the printer code again within 24 hours.
    To do so, go to Setup >> Web Services Setup >> ePrint Email Address
    This will print out the eprint instruction page again.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • Printing to OfficeJet 6500a

    Hello all,
    I have been doing alot of reading on printing issues and have not really seen a solution to what is occurring for me.
    I have a laptop that is runing Windows 7 x64. This laptop is connected via a wired connection. I am trying to print to an OfficeJet 6500a printer that is connected via a wireless connection. Each time I try this the dialog comes back saying it cannot contact the printer.
    From my laptop I can ping the printer's IP address, which is statically set to 192.168.1.3. If I try to hit the printer via a web page I cannot. I am running Microsoft Security Essentials as my firewall/AV and even if I disable the firewall I still cannot print successfully. I have rebooted my router several times to no avail either.
    I have run and Scan and Print diagnostic tool, and it cannot see the printer. I am running the latest version of the drivers. Any help would be appreciated, as I am ready to pull my hair out.
    Thanks,
    Steve

    Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
    What does it say?
    What router are you using?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Invalid Printer Code

    D110 printer, hav e my hpeprint email address but cant seem to add the printer when asked for Printer code, comes back as invalid.  I assume my printer has already been added but how do I verify.
    Thanks in advance.

    Try reprinting your web services info sheet...the printer code is only valid for 24 hours after the info sheet is printed....if you tried to add your printer to your ePrintCenter account after that 24 hour period the code would become invalid. 
    Go to:
    Settings (the wrench icon)>Wireless>Web Services Settings>Print Info Page
    Then go back to ePrintCenter, log into your ePC account and try to add the printer again. 
    I am an HP employee.

  • Unable to connect printer to my network with Officejet 6500A E170a-f

    Hi everyone,need help from you techy guys,I NO THAT THIS SEEMS AN OLD STORY BUT YOU GUYS ARE MY BEST BET.(Before I RETURN the printer).I recently purchased the HP Officejet 6500A Model No;E170a-f .The printer was purchased from a company who deal in ex-demo/customer returns,the printer is practically new as its only printed 400 pages and scanned 41 pages and its still got the original ink cartridges.The problem I am having is getting it to connect to the network so as to be able to use eprint options.I have tried almost all the HP diagnostic software that HP Support have on site.I have downloaded the latest software for this printer,also downloaded latest updates including HP print and scan Doctor,Troubleshooting HP Installation failure-Network,been on HP site and HP Support Forum for 3 days scratching my head trying to solve the problem,even bought new ethernet cable but nothing,works fine when connected via USB Cable,the printing and scanning.
    I`ll give you some technical points about the system.
    PC Running Vista 32 bit
    plenty of hard disk space.
    The Printer Spec:
    Officejet 6500A
    Model No: E170a-f
    Serial No:{Removed for privacy}
    Product No: CN555A
    CONNECTIVITY SETTINGS
    Network Statusffline
    Active Connction Type:None
    URL:Http://0.0.0.0
    Host Name:HP868067
    When the Ethernet Cable is connected at the rear of the printer there are no lights flashing(yellow and green) and the Indicator lamp on the control panel does not seem to work also.
    ANY HELP WILL BE MOST WELL COME I SHALL THANKYOU IN ADVANCE.

    Hi,
    Welcome to the forum. My suggestion: return it and get your money back or swap for a working printer.
    Regards.
    jam2411 wrote:When the Ethernet Cable is connected at the rear of the printer there are no lights flashing(yellow and green) and the Indicator lamp on the control panel does not seem to work also.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet 6500A Plus fax report

    How do I stop my HP Officejet 6500A Plus from printing the fax report? I can't seem to find this setting anywhere and I'm tired of wasting ink & paper.
    Printer: HP Officejet 6500A Plus
    Operating System: Windows 7 Home Premium with Service Pack 1

    HI,
    Press setup and find the fax setup menu. In there there should be an option Fax Report. In there you are able to tell the report when or when not to print.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • Email/code for Officejet 6500A Plus

    I can not find the printer email/code on my  Officejet 6500A Plus.  I'm trying to sign up for ePrint.

    Hi David
    For Officejet products
    - Ensure that your printer is connected to the internet either wirelessly or through an ethernet  / LAN cable
    - On the printer's front panel display, touch Setup>Web Services Setup>Printer Email Address to reprint the information sheet. The  email address of your printer will be the code on the information sheet
    eg   [email protected]
    A full FAQ on setting up your printer can be found at
    http://h30495.www3.hp.com/about/eprint#a1-3
    Say Thanks by clicking the Kudos Star. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    (Although I am an HP employee, I am speaking for myself and not for HP) I am not a expert on all our products, but I'll do my best to help you.

  • My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

    I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

    Hello erking,
    Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
    I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
    Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • How can i make my officejet 6500a print in black and white only?

    I just bought an officejet 6500a and I can't figure out how to make it print in black in white only.  I print a lot of stuff that doesn't need color and want to save my ink. On some prints it gives me that option when I print. but for the most part it doesn't allow me to change to black and white on things i am printing off the web

    Pages 30-34 of the user manual for the Officejet 6500A covers how to change print preferences for the printer with both Mac and Windows. It covers documents, brochures and photos and covers finding the gray scale option. Here is a link to that manual http://goo.gl/6J61R .
    I hope that this helps.
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Adobe Print Form Error - Invalid Response Code: (401) Unauthorized

    Hi, I've just configured ADS on Netweaver 2004s. I've run through the config guide and everything works ok including the form generation test report FP_TEST_00 which outputs PDF without issue. I have two problems:
    -When I run a "test connection" on the RFC destination 'ADS' using the ADSUSER for the login details, I get a 403 not authorized error. Changing this user to J2EE_ADMIN resolves the issue and I get a 302 redirect. I've tried adding other permissions to the ADSUSER without any luck.
    -Running a report on the Portal under e.g. Executive Reporting and attempting to just right-click and hit "Print Version" results in a 401 error for request "http://hostXX:portXX/AdobeDocumentServices/Config?style=document" exactly as per this thread: Re: Adobe Form Creation Error - Invalid Response Code: (401) Unauthorized. However, I've double-checked all user details in Visual Administrator (ADS_AGENT) and on the ABAP stack side in su01 and sm59. I also tried changing the users to dialog with no effect. If I go directly to that URL and log in with ADSUSER I get a 403 not authorised error (using J2EE_ADMIN is again successful). I've noticed that in the http access log the HTTP protocol used is 1.1 when using the web browser and 1.0 when using the sm59 connection test. I've heard of problems with using HTTP/1.1, but when I change the options on IE8 to use HTTP/1.0, it changes for all other requests except the request for "http://hostXX:portXX/AdobeDocumentServices/Config?style=document", which is still submitted as HTTP/1.1. Conversely, in sm59 if I specify that it should use HTTP/1.1 under Special Options, I can see from the access log that it is in fact still using HTTP/1.0. Could this be related to the 401 error code that I'm seeing?
    Any help would be appreciated. Thanks,
    John

    I think I've ruled out the HTTP protocol version as being an issue here. However I may have found more useful information on the actual issue.
    In the security log under usr\sap\<SID>\DVEBMGS00\j2ee\cluster\server0\log\system I see a different message for the unsuccessful report PDF generation attempt to that of a direct query to the same URL with the same web browser, as below. The unsuccessful attempt appears to forget the ADSUSER credentials and resort to the default J2EE_GUEST which has no authorisations and therefore fails. The direct query doesn't lose the ADSUSER credentials and I think this is because it prompts for the user/password when needed. Does anyone know why this happens for a direct query to this URL but not for the PDF generation attempt?
    Resulting logs from unsuccessful PDF generation attempt:
    #1.5 #005056AF1EB300750000002D0000142000048B4D2208F055#1279063306899#/System/Security/WS/SecurityProtocol#sap.com/irj#com.sap.security.core.client.ws.AuthenticationContext.setDestination#AICL0001#622##<host>_<sid>_3576650#AICL0001#4c1a62608ed511dfbe2a005056af1eb3#SAPEngine_Application_Thread[impl:3]_5##0#0#Info#1#com.sap.security.core.client.ws.AuthenticationContext#Java###An destination was set with the following properties:
    {0}.#1#{PROXY_ENABLED=false, CLIENT_AUTHENTICATION_KEYSTORE_VIEW=, SAP_SID=, SLD_URL=, USERNAME=ADSUSER, SLD_WS_NAME=, URL=http://<host>:50000/AdobeDocumentServices/Config?style=document, PROXY_URL=, SSL_SERVER_AUTHENTICATION=IGNORE, SLD_WS_SYSTEM_NAME=, PASSWORD=XXX, SLD_WS_PORT=, SAP_CLIENT=, DEFAULT_URL=http://localhost:50000/AdobeDocumentServices/Config?style=document, Authentication=BASIC, CLIENT_AUTHENTICATION_KEYSTORE_CERTIFICATE=, URL_CHOICE=Custom, SAP_LANGUAGE=}#
    #1.5 #005056AF1EB30072000000250000142000048B4D220A12ED#1279063306977#/System/Security/Authentication##com.sap.engine.services.security.authentication.logincontext#J2EE_GUEST#0##<host>_<sid>_3576650#Guest#4c1a62608ed511dfbe2a005056af1eb3#SAPEngine_Application_Thread[impl:3]_24##0#0#Info#1#com.sap.engine.services.security.authentication.logincontext#Plain###LOGIN.FAILED
    User: N/A
    Authentication Stack: com.adobe/AdobeDocumentServices*AdobeDocumentServices_Config
    Login Module                                                               Flag        Initialize  Login      Commit     Abort      Details
    1. com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule   SUFFICIENT  ok          exception             true       Authentication did not succeed.#
    Successful direct access of URL http://<host>:50000/AdobeDocumentServices/Config?style=document (click on rpData test and manually log in as ADSUSER):
    #1.5 #005056AF1EB30070000000250000142000048B4D3E260016#1279063778670#/System/Security/Authentication##com.sap.engine.services.security.authentication.logincontext#ADSUSER#675##<host>_<sid>_3576650#Guest#812f72008ed611dfa62d005056af1eb3#SAPEngine_Application_Thread[impl:3]_14##0#0#Info#1#com.sap.engine.services.security.authentication.logincontext#Plain###LOGIN.OK
    User: ADSUSER
    Authentication Stack: com.adobe/AdobeDocumentServices*AdobeDocumentServices_Config
    Login Module                                                               Flag        Initialize  Login      Commit     Abort      Details
    1. com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule   SUFFICIENT  ok          true       true                 
    Central Checks                                                                                true                  #
    #1.5 #005056AF1EB30070000000260000142000048B4D3E2666A6#1279063778702#/System/Security/Audit/J2EE##com.sap.engine.services.security.roles.audit#ADSUSER#675##<host>_<sid>_3576650#ADSUSER#812f72008ed611dfa62d005056af1eb3#SAPEngine_Application_Thread[impl:3]_14##0#0#Info#1#com.sap.engine.services.security.roles.audit#Java###{0}: Authorization check for caller assignment to J2EE security role [{1} : {2}].#3#ACCESS.OK#SAP-J2EE-Engine#all#

  • How do I use the double sided printing with my HP Officejet 6500A plus

    I need help with learning to use the double sided printing with my HP Officejet 6500A Plus

    Click on the Show Details button just above:
    You can configure various options from the dropdown menu just below Orientation.
    Printing two-sided requires a two-sided adaptor for the printer. Otherwise, you have to print out odd numbered pages first, turn them over and reinsert into the paper feeder, then print even numbered pages. If you do it right you get a nice two-sided document. If you do it wrong all the even numbered pages will be upside down.

  • HP OfficeJet 6500A all in one Printer . No European size envelopes apart from C6 on the printer.

    We have the OfficeJet 6500A All In One Printer. It is on a network to two computers one using Windows Vista and the other Windows7.
    It seems strange that the only size of envelope for the European Market is a C6. There is no facility for customising a DL or C5 which are the other two popular sizes of envelopes. We cannot customize from either computer. We have tried altering the specifications of other envelopes listed for the printer but to no avail. Has anyone got a solution to this problem or are we going to have to wait for HP to upgrade the printer programme. Word Perfect Office X4 is the word procesing programme in use plus a basic Microsft  Word that is OEM.

    Hi jspin3,
    I'd like to help.  For now, I would hold off on the uninstall and reinstall.  Can you answer some questions?
    Is the printer connected by USB, Ethernet or wireless?
    Do you get any error messages?
    Does a blank page come out or do no pages come out when you try to print from the computer?
    If you put a document face down on the scanner glass, are you able to make a photocopy?
    Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge?  Click Here 
    If you print a  Self Test Report,  do all of the colors print?
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input ! ___________________________________ _____
    Thank You,
    Rich
    Expert

  • Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

    I have bought a HP OfficeJet 6500A plus All-In-One printer CN557A, which I want to use with ubuntu 10.04 64-bit as a wireless network printer.
    Before i bought i checked compatibility on www.hplipopensource.org and www.openprinting.org, and all was in order.
    The machine is autodetected and fully functional when connected with a usb cable, but i have not managed to get it to work as a wireless printer.
    This is what I did:
    I configured the printer on the wireless network (through the printer interface), and it connects. It prints out a "Wireless Network Test Report", and everything works. I can ping to its local ip adress, and access it through the browser. HP eprint also works.
    I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognise the device.
    I ran 'hp-check', which gave no errors or warnings:
    tjoff@mek-403-jakbo-01:~$ hp-check
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Dependency/Version Check Utility ver. 14.3
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the
    HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
    are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).
    Saving output in log file: hp-check.log
    Initializing. Please wait...
    | SYSTEM INFO |
    Basic system information:
    Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
    Distribution:
    ubuntu 10.04
    Checking Python version...
    OK, version 2.6.5 installed
    Checking PyQt 4.x version...
    OK, version 4.7.2 installed.
    Checking for CUPS...
    Status: scheduler is running
    Version: 1.4.3
    error_log is set to level: warn
    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0
    | COMPILE AND RUNTIME DEPENDENCIES |
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.
    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    OK, found.
    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
    OK, found.
    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.
    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.
    Checking for dependency: Python XML libraries...
    OK, found.
    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.
    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.
    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.
    Checking for dependency: SANE - Scanning library...
    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
    HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.11.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=no
    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.11.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
    Current contents of '/var/lib/hp/hplip.state' file:
    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    printer_name =
    working_dir = .
    device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
    [commands]
    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
    I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
    "Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
    and
    "The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
    There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
    In the terminal i have the following:
    tjoff@mek-403-jakbo-01:~$ sudo hp-setup
    [sudo] password for tjoff:
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Searching on USB bus...
    GET /IoMgmt/Adapters HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
    GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/IoConfig.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
    tjoff@mek-403-jakbo-01:~$ hp-toolbox
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    error: Channel write error
    error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
    Done.
    I do not how get past this stage, and any help is welcome. 
    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

  • My HP Officejet 6500A WIll not print in Color

    Hi, I have a HP Officejet 6500A wireless printer. I changed all of the color cartridges, and now cannot get it to pront any colors at all. ANy feedback will be appreciated.

    Hello @sujharris ,
    Welcome to the HP forums.
    I understand that you are having a print quality problem.
    I would like to help.
    It could be the printhead.
    Try going through the following document.
    Fixing Print Quality Problems for the HP Officejet 6500A e-All-in-One Printer Series
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

    Hi,
    I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields).  I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
    I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
    When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on  the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
    Please assist with any suggestions.

    I was able to resolve the problem.
    I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself. 
    The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
    It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

Maybe you are looking for