Invalid product code when bought from apple

Hello, I am trying to help my sister install a copy of CS6 which she bought from Apple a month ago with her new mac. She is trying to follow the instructions to verify herself as a student and the identification website is saying that the product code is invalid or not recognised.
I have filled out the contact us form and not had a reply, and have also tried to speak to one of the robots at Adobe and it just kept saying adobe cannot help with an invalid product code and to speak to the reseller, is this a piracy issue and the product code has already been registered? And if this is a piracy issue who is to say that Apple will be able to give us one which isn't already pirated?
Can anyone help?

As much as you may not like it: Talk to support. If you feel you're not getting the answers you want, escalate the case to the next operator level. You can also try to create a support case and post the case number over at the Download, Install & Setup forum which is monitored by Adobe staff. And finally, also try the web chat.
Mylenium

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Invalid product code when bought from apple

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