Invalid product code

I have a student version of CS5. I can not get my serial number to register because it says my product code is invalid. I'm sure that I'm entering the correct code. I have had this for a while and I may have already began the registration process. Not sure how to proceed?

Yes, I had to purchase another copy of ADOBE CS4 because this one did not work. I had just enrolled in my first Graphic design course and needed to have a working copy of CS4.
This copy second copy that I also purchased, will be utilized by my son, Jeremy who is also a college student once we get this working or replaced.
The site I was utilizing is as listed one the Adobe Instruction Sheet, www.myidentit-e.com/adobe-student-edition.
I am quite frustrated because of the money I have spent, that has not been recovered. Glad to get a response from Adobe as I was unable to get a solution when I first purchased the software. I submitted this to the vendor for resolution/refund and finally obtained the software disks once again. As a result, I am trying to get Adobe to provide money for value, that I have yet to recive because
Alternatively, I wanted to upgrade to CS 5.5, however,  I have been made to understand by Adobe that the software I have is not upgradable to the next version, which is my preference to at least upgrade to 5.5.
Looking forward to a solution. 
Sent from my mobile device
Eletha Euanne Fox

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