Invalid record count - grey screen- Target Mode Cures

Hi there,
I have a common problem: I was doing nothing particular that I remember: No fancy file uploads, doanloads, creation, erasing - nothing special:
Anyway after a customary week, or few days of leaving the macbook permanently on, I think "let's give it a rest".
Then switch back on:
- Grey screen, spinning grey progress wheel fine.
- Takes a while. Strange. After say a minute - it just switches off wordlessly.
- Reset PRAM: No solution. Take a look with single-user startup in console: Files are all there, OK. Disk not dead.
- Start up from OS X 10.5 disk:
Permissions repair fine. Good.
Verify disk: FAIL! +*Invalid Record Count.Volume check failed.*+
Next: *Try target disk mode to back up essentials* - that works fine: I now have Time Machine AND a smaller important essentials backup.
But finally, here's the surprise: Just for kicks, I *shut the macbook down, try a reboot - and it works!*
But I note that root system files are unchanged since the problem occurred: ".hotfiles.btree" for example (I don't know what that is but suspect it's relevant).
Then: I tried restarting again - and back to square one, it won't boot.
Do the "Target disk" firewire mode trick again, and browse a few folders: And it boots (slowly).
If I just leave the Macbook on permanently - everything seems fine. Not even sluggish.
So:
- Why can connecting a disk with an incorrect file system in target disk make the system forget about these problems when booting?
- Why does the problem return on a successive reboot?
- Is it related to some system files being ignored if booting straight after a target mode session?
- What is ".hotfiles.btree", and should it not exist ?
And the big one:
- +Can extended Applecare, wot cost me loads of money, help me?+

Hi Cornelius:
Having been a faithful Apple-groupie for a while, and despite some problems over the years (hard drive failing, screen going, etc.) this is the first time I'm disappointed with them, because theor Micromat Applecare deal is a ripoff:
You fork out for Applecare extension: All you get is something that say "Yep, you've got a problem. Now go and buy techtoolpro".
That is, the TechTool Deluxe is practically useless. Argh.
Worse: They keep that rather quiet. If you run TechTool deluxe, and it fails: It points you to the Techtool site to
"download the TechTool Deluxe software with diagnostic and repair capabilities".
You think "Aha, right, I need an update, or a DMG rather than just the executable".
Download another 1.25Gb.
So you try again: Same thing.
The chiselling little crooks, to quote Ken Livingstone, won't even come out and say "Buy TechTool Pro to fix it". The website as reported above is wrong.
Result: I'm not happy with them. And I'll never buy anything off Micromat.
In the meantime, I've got a bootable backup thanks to CC-Cloner (excellent, I'll send him some money), and I'm waiting until I don't have any critical deadlines to allow myself time to restore a daily bootable backup.
The dodgy files seem to be the Sun Developper Java suite according to CC Cloner.

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            disk1s2 (disk1s2) <not mounted>: 937,52 GB
            Recovery HD (disk1s3) <not mounted>: 650 MB
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            Boot OS X (disk0s3) <not mounted>: 134,2 MB
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        C-Media Electronics Inc.       USB PnP Sound Device
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        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
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        Apple Inc. thunderbolt_bus
    Kernel Extensions:
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        com.tuxera.filesystems.tufsfs.fusefs_txantfs    (2012.4.17)
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        [System]    at.obdev.littlesnitchd.plist 3rd-Party support link
        [System]    com.adobe.fpsaud.plist 3rd-Party support link
        [System]    com.adobe.SwitchBoard.plist 3rd-Party support link
        [System]    com.oracle.java.Helper-Tool.plist 3rd-Party support link
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        [System]    at.obdev.LittleSnitchNetworkMonitor.plist 3rd-Party support link
        [System]    at.obdev.LittleSnitchUIAgent.plist 3rd-Party support link
        [System]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
        [System]    com.oracle.java.Java-Updater.plist 3rd-Party support link
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        [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
        [not loaded]    com.google.keystone.agent.plist 3rd-Party support link
        [not loaded]    com.spotify.webhelper.plist 3rd-Party support link
        [not loaded]    com.valvesoftware.steamclean.plist 3rd-Party support link
    User Login Items:
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    Internet Plug-ins:
        FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
        AdobePDFViewer: Version: 10.1.1 3rd-Party support link
        Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
        JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 537 - SDK 10.9
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 1.9 - SDK 10.9
        AppleAVBAudio: Version: 2.0.0 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    3rd Party Preference Panes:
        Flash Player  3rd-Party support link
        Java  3rd-Party support link
    Bad Fonts:
        None
    Old Applications:
        Install Spotify:    Version: 1.0 - SDK 10.5 3rd-Party support link
            /Users/[redacted]/Downloads/Install Spotify.app
        SA Color Finesse 3 UI:    Version: 3.0.6(275) - SDK 10.5 3rd-Party support link
            /Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app
        dynamiclinkmanager:    Version: 6.0.0 - SDK 10.5 3rd-Party support link
            /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
        dynamiclinkmediaserver:    Version: 6.0.0 - SDK 10.5 3rd-Party support link
            /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
    Time Machine:
        Time Machine not configured!
    Top Processes by CPU:
           116%    installd
            38%    World of Warcraft
            10%    WindowServer
             7%    firefox
             3%    storeagent
    Top Processes by Memory:
        1.28 GB    World of Warcraft
        770 MB    firefox
        239 MB    installd
        164 MB    mds_stores
        164 MB    com.apple.IconServicesAgent
    Virtual Memory Information:
        4.18 GB    Free RAM
        5.21 GB    Active RAM
        5.03 GB    Inactive RAM
        1.58 GB    Wired RAM
        656 MB    Page-ins
        0 B    Page-outs

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    After doing this, I restarted the computer, ejected the DiskWarrior disc, and put in my install disc that came with my iMac. I booted from this CD and reran "Repair Disk" with Disk Utility. The error stills shows up. One thing to note is that my install disc came with 10.3.5 on it. Could this somehow cause a problem? My understanding is that you should always use an install disc for the major OS version you are running to run the "Repair Disk" function of Disk Utility. For example use an install disc for 10.3 if you are trying to repair a disk running 10.3.x or use an install disc for 10.4 if you are trying to repair a disk running 10.4.x.
    Prior to ever running DiskWarrior, I used the fsck command from single-user mode. Interestingly, the error did not show up here. I thought the "Repair Disk" function with Disk Utility was similar to this command, but maybe there is enough variation to cause the difference. Do you guys have any idea, which one I should trust?
    Let me know if any of this is incorrect. Any other suggestions regarding this error would be welcomed. I don't really understand what the error itself means. For now, I guess I will just leave it since I don't really know what else to do. Maybe in the future it will get worse and DiskWarrior will recognize it... I know that's asking for a problem!

  • Hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on.

    hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on. I Can`t press any button.My Mouse still works. Battery is charged. Alt-cmd-escape doesn`t work It even after a forced shutting off, the problem is the same.   what should i do? Thank you for your help.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. The battery is distinct from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

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