Invalid redeem code

I tried to update MAC OS X Lion with up to date program redeem code but I got invalid redeem code error. Actually I was received the redeem code from Apple via e-mail due to purchasing new MacBook Pro. Is it possible other way to upgrade my MAC OS X version?

Perhaps you should Contact Apple:
Mac Apps Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account

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