Invalid redemption code - can't get my serial number for Adobe Acrobate XI Standard

I keep receiving a message, "The code you entered in invalid." for my redemption code.  I used the number one and the small l and a zero and a capital O in my redeption number and still get the same message.  How do I get the serial number so that I can download my Adobe Acrobat XI Standard program that I purchased from Best Buy today?

Hello - Is the issue still pending

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