Invalid serial nuber

I purchased a brand new copy of Photoshop CS6 Extended for windows but when I put in the disk to install it, it told me the serial number was invalid. I have already gone through all the steps in this link - Error "The serial number is not valid for this product" | Creative Suite. I have tried repeatedly to contact someone via Contact Customer Care but there is no phone support and the chat option tells me I need to "quit and restart my browser to open a new chat session", a process which I have also gone through a multitude of times.
Am I missing something obvious? Is there another way to get in touch with someone to get this resolved? Please help! and Thank you!

Or try a different browser: IE vs FF vs Chrome.
Chat is probably the best option because there is no accent and you can copy/paste information into the chat window much easier than reciting long groups of numbers verbally.

Similar Messages

Invalid Serial Number for Photoshop CS6

We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
Please advise us a solution.

Where did you buy it? Where did you download it from?
How many digits are in the serial number you are trying to use?
You should know that you are NOT addressing Adobe here in these user-to-user forums,

Acrobat XI Invalid Serial Number After Failed Install

Hello,
We currently have Adobe Acrobat XI on an enterprise license. I went to install this on 3 of our Windows 7 tablets. Prior to my attempt, I removed Adobe Reader XI which is what I always do. After that I started the installer on the machine and entered the key just fine. All 3 tablets got stuck around 96-97% and failed with an error 1935. I then followed the instructions located here:
https://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
Following a reboot, I tried to install again and now I am receiving the "Invalid Serial Number" error when trying to click "Next" on the installer. It won't even let me choose install trial and go. The next button does nothing when selecting trial. I tried running the offical Adobe Acrobat Cleaner and the Adobe CS6 cleaner (since Acrobat XI is part of CS6 technically). Both programs found items to delete but following a reboot I'm still receiving the same error. I also have other XI enterprise serials available and none of them work. I have a feeling something happened on the tablets that is causing the installer to think it's the wrong version or type for those serial numbers.
Any assistance is greatly appreciated.

Hi Rosa,
I would like to check the issue at your end.
Can you please provide me the contact details at [email protected] so that we can discuss this on call.
Regards,
Rave

Invalid serial number error message when installing Acrobat 7

I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number. I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
Can you advise me how to proceed?
Sincerely,
brokripananda

no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")

had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")? Account is active.

Is it by any chance asking for a "qualifying serial number"?

Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number. Why?

Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.

How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help.

Adobe acrobat pro 9 WIN AOO IE invalid serial

Hi,
We have recently replaced all of our PC's in our office, and I have tried installing our copy of Adobe Acrobat Pro 9 WIN AOO Licence IE onto our new machines, using the serial number provided on our Software License Certificate.
We no longer have the CD in the office, but I did download the version found here: Download Acrobat products | 9, 8
However I keep getting the 'invalid serial key' response.
I spoke to Adobe support and was told they do not support Acrobat 9 anymore, and that I should try the forums.
Any one have any ideas?
Regards,
Donalee

The download link that you have used is of retail version hence that is why you have the error, since it is volume licensing product, the download link , serial number are located in www.licensing.adobe.com .
The link Adobe Licensing Website | Serial numbers | Orders | Accounts has complete detail, still if you need help you may contact Adobe support whose link is at bottom of the mentioned document.
Regards
Rajshree

Invalid Serial Number when it's authentic and tied to my account (Adobe Acrobat XI Pro)

I have an authentic version of Adobe Acrobat XI Pro. Everything was working fine and then out of the blue the program starts asking me for a serial number.
When I enter the serial number that came with the purchase, the error message says "The serial number you entered is invalid. Please try again with a valid serial number. If the problem persists contact customer support."
Can somebody help?

I spent exactly 57 minutes on the phone with customer support yesterday, and after moving the SLStore file (license keys folder) and the software cache around, re-entering the serial keys, the program still returns an invalid serial key message.
The ticket has been elevated and I'm supposed to get a call from Sr. tech support within 24 hours.
It's been 23 hours and nada... very disappointing.

I am not able to reuse my serial number to activate lightroom in my macbook (I already used on my Windows notebook computer) - Getting an error 'Invalid Serial

I bought the Lightroom CD/DVD from B&H one year before, I installed it in my windows laptop and working fine. Now after 11 months I bought a macbook pro and I wanted to use same license on macbook, hence I downloaded trial version from Adobe website and when I tried to "License it" using the Serial # on the box, it would not allow me and throws me "invalid serial #' error.

Hi, My computer shuts down when I try to do any thing with graphics, ie, watching streamed video or looking at my photo's. this is a recent problem, anyone got any idea's

Adobe Acrobat 7.0 - invalid serial number

I have a new computer so I tried to install Acrobat Pro 7.0 on my new computer but received a message saying it is an invalid serial number. I got the serial number from my products under my adobe id. Please help! I need my adobe acrobat pro on my new computer!!

You need to get a special version along with a special serial number. See the following...
CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html

Photoshop CS2- Invalid Serial Number

I am installing my Adobe Photoshop CS2 on Windows Vista.
When I try to install the program after entering my serial number that is on the CD case,
the program states "Invalid Serial Number."
Customer Service gave me new serial numbers to attempt at fixing this issue and those numbers still yielded an "Invalid Serial Number" error.
Tech Support had me create new accounts with admin rights on my laptop (which didn't work) and then gave me a link
about the issue that had nothing to do with me since I have no VCOM software on my laptop (so that too was bogus).
I requested to speak to a manager where the agent diverted with giving me solutions that did not work also in which
he had me use this registry cleaner software and it still didn't work (I didn't have previous adobe software on my computer,
so it wasn't a surprise that it didn't work)
So... Does anyone know how I can install my program on my laptop without getting an Invalid Serial Number error?????
Maybe regular users have some answers.

I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
Obviously, you've gone that route, and it's not working. Seems that things have changed with C/S, but I am talking over a decade ago. Are you talking to C/S (Customer Service), or T/S (Technical Service)? For "sales" related things, I have found that C/S is the better. I am assuming that they are still separate departments, though both might well be in India.
Now, one question, you say that C/S told you to run on one machine with "administrative rights." Did you try as an Administrator? These are similar, but there can be differences.
Wish I had something else to offer.
Good luck,
Hunt

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

Invalid serial number for photoshop elements 8 download

Hello,
I've recently got a new computer and decided to reinstall my old wacom bamboo drawing tablet that came Photoshop elements 8. Setting up the tablet was no problem but when i try do download the program it just says invalid serial number. I've tried the code on the back of the tablet multiple times but it never worked. Has the processed changed or is the error somewhere else?

See if anything in here helps: Find your serial number quickly

Invalid serial nuber

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