Invalid Serial Number - but it IS valid
I have Adobe CS 3 and the Acrobat portion won't work with Word, so I downloaded the Cloud version. But I decided not to buy the Cloud version and deleted it.. Now, when I try to reinstall the Acrobat portion of CS3 and I enter my serial number, it says it is invalid. I have uninstalled and reinstalled the Acrobat part numerous times. My Photoshop is working perfectly.
Once I get it working, I need help getting my Word 2007 to work with it again as well.
Thanks,
Susan
I have a similar issue using CS Master Suite 5.5. Acrobat Pro used to work but now says I have to buy it again at £19.95 per month and is not recognising the serial number. Trying to get any support on this is labyrinthine and that's putting it mildly.e-insta
How can I re-install Adobe Acrobat Pro on my Creative Suite Master 5.5 Licence when the serial number is nor being accepted?
All thoughts are very welcome.
Similar Messages
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(with the invalid serial number causing it to not be able to be registered with Adobe Systems, Inc.)
Adobe Systems says the serial number is invalid, but the product successfully installed as normal with no errors.
If the serial number is invalid, shouldn't the installation have terminated and stated that the serial number is invalid?Hi caseyclaassen,
Acrobat would continue the installation even without serial key but then it will be good only for 30 days.
After the trial poeriod is over, it will prompt you to enter a valid serial number to continue using it.
If you have purchased a valid serial number and still getiing this error, you might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html -
Jag vill flytta Adobe Premiare 10 från C: till Hårddiskl E: detta för att få mer minne, men nu säger programmet att mitt serienummer är ogiltigt,vad göra.
I am sorry Chariez but the main message is untranslatable. Can you please restate your inquiry.
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Have registered ver elements 7 on win7, need to reinstall and get "invalid serial number"
Have registered version of elements 7 on win 7
had to reinstall win7 and now install disk says I have "invalid serial number" but it';s the same serial number I registered??See the following:
My serial number doesn't work :
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
If that doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
I installed Adobe 8.0 and keep getting the following message when I try to open it: Warning: you entered an invalid serial number in adobe 8.0. Please re install adobe under a valid serial number.
Adobe Acrobat 8.0
standalone version
Worked for years.......pc crashed.......fresh install of everything, but Acrobat will install, but I get error message when I try to use. -
I am trying to install CS 5 on a a diffent pc, than it was originally installed on, but I receive a "invalid serial number" error message, even though it is a vaild serial number.
Hi jomel1,
You can try these steps : http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html,
Incase the issue is not resolved, please contact Adobe at http://adobe.ly/yxj0t6
Regards,
Rajshree -
I own a mac and I downloaded an used the trial first and am now trying to down load using the serial number but it keeps saying it invalid.I have tried uninstalling and reinstalling and nothing is working. I have two photo shoots I desperately need to edit. please help.
double check your serial number, Find your serial number quickly
and Error "The serial number is not valid for this product" | Creative Suite -
I purchased CS6 Design and Web Premium through the Department of Education Australia just over a year ago and now I can no longer access my software. It keeps asking me for my serial number, but when I enter the serial number that came with the product it tells me it is invalid???
Check with the school to make sure the licensing should still be valid. Some school make arrangements only for temporary licensing.
You can also try checking with Adobe Support thru chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help
Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra -
Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help. -
My hard drive crashed and I lost everything on my Mac desk top, including my Adobe Lightroom. I had my hard drive replaced but how do I download to my new hard drive? I have my previous serial number but when I entered that, it said it was invalid.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noelnoelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck. -
i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it
HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
Sandeep -
I need to reinstall Creative Suite 5.5 Design Premium and it tells me it is a valid serial number but not found on computer
Anne Marie Bartella please verify the serial number you are using is the same serial number registered with Adobe. For more information please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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Hi,
just purchased finally the upgrade for CS6 from CS5.5 Design Premium. I have a BIG problem. When I run the installation file, I put the serial for the upgrade => OK, then I have this message : "valid serial number but no eligible product has been detected", and asks me to put a serial of my actual version. I choose "Design Premium CS 5.5" with the good serial number and then I have this message : "the serial number did not match with a eligible product. Please enter an other serial"... Any ideas???
Thank you and sorry for my bad english.Yes, I was sure about this, but their offices are closed now, so I tryed to see if somebody have an idea Thank you for your reply.
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