Invalid serial number CS2 Photoshop upgrade?

mmail@morninmail
invalid serial number when trying to upgrade Photoshop CS2 Harddrive crashed, trying to reload. Could not unlock.

In all your responses not once did you give the actual error message it displayed. Was it "Invalid Serial Number"? If so, in what dialog did it display that message? Maybe even a screen grab would be helpful to show it.
I know you've been around the block with support, and they're really the ones you're supposed to be able to get help from, but if you're going to ask a question here and expect more than sympathy, how about providing:
1. The exact sequence of steps you're going through.
2. What goes wrong.
3. The exact wording of any and all error messages.
4. Info from the Windows logs.
It may be that someone here will recognize a problem they've solved and say something like, "Oh, that problem needs you to use the licensing repair tool" or "you need to run the installer as Administrator" or similar.
At this point you just haven't provided any information about what's wrong.
-Noel

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I get a pop up window that says Personalize your software and when I put in the serial number it says it is invalid. I haven't changed computers or done anything. I used the program on Wed and then on Friday I went to use it again and that is when it happened.
I have Windows XP and I called Adobe Support got told the same thing as allthe other feeds I have read, they don't support CS2, I use this every month for my job it is only on my computer and we are a non-profit Veterans organization so not a lot of money to be spending on replacing the program.
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We got it from CompUSA a few years ago, it is the full version,only 1 license and only my computer has it on it. The only thing I have done is update it as usual. Nothing on my computer has changed. Just the normal updates.I did update the CS2 also.
I was using it on Wednesday making changes to the newspaper we put out for the next issue and on Friday I get this popup box that says Personalize your Software and it asks for the Serial Number and when I put it in it says Invalid Serial Number. Ialso tried all the Serial Numbers that came with the CS2 I received the same answer to all of them.
No hardware changes.

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We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
Please advise us a solution.

Where did you buy it? Where did you download it from?
How many digits are in the serial number you are trying to use?
You should know that you are NOT addressing Adobe here in these user-to-user forums,

Invalid serial number for Photoshop Elements 12 trial upgrade.

I originally installed Photoshop Elements 12 as a trial version. Then I purchased the product, received an Order Number and a Serial Number. In the Photoshop Elements "Welcome Screen" that appears on start up, I clicked the "License this product" button and was seemingly logged in to my Adobe ID account and was presented with a serial number form to fill out. After entering the serial number several times correctly, it still gives me an error message saying the serial# is invalid for Photoshop Elements.
Next step for a solution?

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Invalid serial number for Photoshop CS2

I am trying to install Photoshop CS2 but it is telling me I don't have a valid serial number. I initially installed it via disc but in order to fully install it and have it after the free trial, I was told I had to uninstall it and then reinstall it via this link:
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l.
However, when I try to type in my serial number, it tells me that "This is not a valid serial number. Please go back and re-enter your serial number."
I really hope that this product isn't "too old." In the link above, it states: "Adobe strongly advises against running unsupported and outdated software. The serial numbers provided as a part of the download may only be used by customers who legitimately purchased CS2 or Acrobat 7 and need to maintain their current use of these products." I did legitimately purchase CS2 and do need to maintain my current use of the product so I would appreciate it if I could continue using it.
Just to be clear I am running this program on the same Windows PC as before.
Does anybody have any ideas? They would be greatly appreciated. Thank you!

Wow. I just tried to re-do all of the steps from the initial link I posted: http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
Now, when I get to Step 2 and click "English," this page comes up: http://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
What is going on? Now all of a sudden it seems as if re-installing Photoshop2 is not an option! What is going on?!

Invalid Serial Number For Photoshop When It Is??

Hi there,
I really need some help. If this thread isn't in the right place, I'm sorry. It's my first time posting. Anyway, I entered the box number at least 10 times and triple checked each of them. But the number is still wrong. XD. Then, finally, it took it, but said my other computer is also using the same number? On the other computer, I don't even have photoshop on the other computer! Please help!
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I'm moving your topic to the Downloading, Installing, Setting Up forum.
But basically you will need to contact Adobe Support with serial number and activation issues, either by chat or via phone.

Photoshop CS2- Invalid Serial Number

I am installing my Adobe Photoshop CS2 on Windows Vista.
When I try to install the program after entering my serial number that is on the CD case,
the program states "Invalid Serial Number."
Customer Service gave me new serial numbers to attempt at fixing this issue and those numbers still yielded an "Invalid Serial Number" error.
Tech Support had me create new accounts with admin rights on my laptop (which didn't work) and then gave me a link
about the issue that had nothing to do with me since I have no VCOM software on my laptop (so that too was bogus).
I requested to speak to a manager where the agent diverted with giving me solutions that did not work also in which
he had me use this registry cleaner software and it still didn't work (I didn't have previous adobe software on my computer,
so it wasn't a surprise that it didn't work)
So... Does anyone know how I can install my program on my laptop without getting an Invalid Serial Number error?????
Maybe regular users have some answers.

I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
Obviously, you've gone that route, and it's not working. Seems that things have changed with C/S, but I am talking over a decade ago. Are you talking to C/S (Customer Service), or T/S (Technical Service)? For "sales" related things, I have found that C/S is the better. I am assuming that they are still separate departments, though both might well be in India.
Now, one question, you say that C/S told you to run on one machine with "administrative rights." Did you try as an Administrator? These are similar, but there can be differences.
Wish I had something else to offer.
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I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Photoshop Elements "Invalid Serial Number"

I recently did a Windows 8 refresh, which uninstalled my Photoshop and Premiere Elements. Now, when I download using the Adobe Download Assisstant and try to enter the serial number displayed in my account under products, it says Invalid Serial Number, this is not a valid serial number, please go back and reenter your number. I don't have a box or CD, because Photoshop and Premiere came preinstalled on my computer. HELP!

Kevin,
I've checked the details on your account and from the looks of it you are using the wrong installer. As in your case Elements was preinstalled on your system, I would request you to reach out to the hardware manufacturer and request them to provide you a copy of the software.
Thanks
Nikhil

Invalid Serial Number Photoshop Elements (Windows) download

Can you help out? I have received an invalid serial number when installing the Photoshop Elements (Windows) 12. I have the serial number from the Adobe website for this product. What can be done to complete the installation?
Thanks!

If the serial number is from Adobe website then all you need to do is to copy and paste it in your PSE so that there isn't any error in copying the serial number and inserting it manually in PSE.
Are you doping this?
If you are then you need to contact Adobe Customer Service to help you because this is a public forum where volunteers try to help each other; Adobe staff rarely visit here and if they do, they spend very little time.
Good luck.

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Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
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Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
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Danny

CS2 Installs successfully on Windows 7 but says invalid Serial Number

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I just bought a new Dell with Windows 7. When I installed the CS2 Premium software, it accepted my serial number and it also activated the software successfully at the end of installation. When I check my online Adobe account, it shows the activation. It's only when I actually go to use the apps that I get the message that it thinks I have no or an invalid serial number. I'm wondering if Windows 7 is storing the info in a different place or format. Anyone have any suggestions? Adobe no longer supports CS2 and definitely not for Windows 7.
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I had same problem. Adobe support (tech support and customer service) are no help. Try this. Deactivate and uninstall the program on your new Windows 7 pc. Then create a new folder on hard drive called " Program Files CS2" or any other name. Do not use the "Program Files" or "Program Files (x86) " folder and do not create a folder with () brackets in the folder name.
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Invalid,serial,number,error,when,attempting,installation,of,photoshop,CS,how,can,i,fix,ple ase?

I cannot install creative suite cs2 the message invalid,serial,number,error appears; does anyone know how I can fix,please? The download is from the Adobe site using the serial number they provide prior to downloading

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
Sandeep

Invalid serial number CS2 Photoshop upgrade?

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