Invalid serial number error when reinstalling Acrobat 9

I am retiring an old PC that had Acrobat 9 Standard installed on it.  I retrieved the serial number using JellyBean keyfinder.  When I try to install Acrobat 9 Standard on the replacement PC and enter the serial number I get an error that the serial number is invalid.  As you would expect, Adobe support will not help.  So is there anything I can do?
The first four digits of the serial # are: 1016

Just talked with Chat. I will post the transcript. What a waste of time.

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